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Global Interactive Voice Response (IVR) System Market Research Report 2024

Global Interactive Voice Response (IVR) System Market Research Report 2024

Publishing Date : Jan, 2024

License Type :
 

Report Code : 1890875

No of Pages : 126

Synopsis
Interactive Voice Response (IVR) System is the main equipment for self-service provided by the enterprise. The system adopts a user-oriented voice directory, and completes the corresponding information inquiry and command execution according to the customer's choice (by telephone keyboard or voice), and controls the computer through the buttons of the telephone.
The global Interactive Voice Response (IVR) System market was valued at US$ 4355.8 million in 2023 and is anticipated to reach US$ 6124.6 million by 2030, witnessing a CAGR of 4.9% during the forecast period 2024-2030.
North American market for Interactive Voice Response (IVR) System is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Interactive Voice Response (IVR) System is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global manufacturers of Interactive Voice Response (IVR) System include IBM, Aspect Software, AT and T, AVAYA., BCE, Cisco Systems, Convergys Corp, Dialogic Corporation and Enghouse Systems Limited, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Interactive Voice Response (IVR) System, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Interactive Voice Response (IVR) System.
Report Scope
The Interactive Voice Response (IVR) System market size, estimations, and forecasts are provided in terms of output/shipments (K Units) and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Interactive Voice Response (IVR) System market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Interactive Voice Response (IVR) System manufacturers, new entrants, and industry chain related companies in this market with information on the revenues, production, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
IBM
Aspect Software
AT and T
AVAYA.
BCE
Cisco Systems
Convergys Corp
Dialogic Corporation
Enghouse Systems Limited
Syntellect
Genesys Telecommunications Laboratories
Healthcare Technology Systems (HTS)
Mitel Networks Corporation
Nuance Communications
Philips Speech Processing
Verizon Communications
Voxeo Corporation
West Corporation
Holly Connects
8X8, Inc
Segment by Type
Speech Based
Touch-tone Based
Segment by Application
BFSI
IT & Telecommunication
Government and Public Sector
Education
Transportation & Logistics
Retail and E-commerce
Travel
Media & Entertainment
Others
Production by Region
North America
Europe
China
Japan
South Korea
Consumption by Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Mexico
Brazil
Turkey
GCC Countries
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by region, by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Detailed analysis of Interactive Voice Response (IVR) System manufacturers competitive landscape, price, production and value market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Production/output, value of Interactive Voice Response (IVR) System by region/country. It provides a quantitative analysis of the market size and development potential of each region in the next six years.
Chapter 4: Consumption of Interactive Voice Response (IVR) System in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and production of each country in the world.
Chapter 5: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 6: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product production/output, value, price, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 10: The main points and conclusions of the report.
Index
1 Interactive Voice Response (IVR) System Market Overview
1.1 Product Definition
1.2 Interactive Voice Response (IVR) System Segment by Type
1.2.1 Global Interactive Voice Response (IVR) System Market Value Growth Rate Analysis by Type 2023 VS 2030
1.2.2 Speech Based
1.2.3 Touch-tone Based
1.3 Interactive Voice Response (IVR) System Segment by Application
1.3.1 Global Interactive Voice Response (IVR) System Market Value Growth Rate Analysis by Application: 2023 VS 2030
1.3.2 BFSI
1.3.3 IT & Telecommunication
1.3.4 Government and Public Sector
1.3.5 Education
1.3.6 Transportation & Logistics
1.3.7 Retail and E-commerce
1.3.8 Travel
1.3.9 Media & Entertainment
1.3.10 Others
1.4 Global Market Growth Prospects
1.4.1 Global Interactive Voice Response (IVR) System Production Value Estimates and Forecasts (2019-2030)
1.4.2 Global Interactive Voice Response (IVR) System Production Capacity Estimates and Forecasts (2019-2030)
1.4.3 Global Interactive Voice Response (IVR) System Production Estimates and Forecasts (2019-2030)
1.4.4 Global Interactive Voice Response (IVR) System Market Average Price Estimates and Forecasts (2019-2030)
1.5 Assumptions and Limitations
2 Market Competition by Manufacturers
2.1 Global Interactive Voice Response (IVR) System Production Market Share by Manufacturers (2019-2024)
2.2 Global Interactive Voice Response (IVR) System Production Value Market Share by Manufacturers (2019-2024)
2.3 Global Key Players of Interactive Voice Response (IVR) System, Industry Ranking, 2022 VS 2023 VS 2024
2.4 Global Interactive Voice Response (IVR) System Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
2.5 Global Interactive Voice Response (IVR) System Average Price by Manufacturers (2019-2024)
2.6 Global Key Manufacturers of Interactive Voice Response (IVR) System, Manufacturing Base Distribution and Headquarters
2.7 Global Key Manufacturers of Interactive Voice Response (IVR) System, Product Offered and Application
2.8 Global Key Manufacturers of Interactive Voice Response (IVR) System, Date of Enter into This Industry
2.9 Interactive Voice Response (IVR) System Market Competitive Situation and Trends
2.9.1 Interactive Voice Response (IVR) System Market Concentration Rate
2.9.2 Global 5 and 10 Largest Interactive Voice Response (IVR) System Players Market Share by Revenue
2.10 Mergers & Acquisitions, Expansion
3 Interactive Voice Response (IVR) System Production by Region
3.1 Global Interactive Voice Response (IVR) System Production Value Estimates and Forecasts by Region: 2019 VS 2023 VS 2030
3.2 Global Interactive Voice Response (IVR) System Production Value by Region (2019-2030)
3.2.1 Global Interactive Voice Response (IVR) System Production Value Market Share by Region (2019-2024)
3.2.2 Global Forecasted Production Value of Interactive Voice Response (IVR) System by Region (2025-2030)
3.3 Global Interactive Voice Response (IVR) System Production Estimates and Forecasts by Region: 2019 VS 2023 VS 2030
3.4 Global Interactive Voice Response (IVR) System Production by Region (2019-2030)
3.4.1 Global Interactive Voice Response (IVR) System Production Market Share by Region (2019-2024)
3.4.2 Global Forecasted Production of Interactive Voice Response (IVR) System by Region (2025-2030)
3.5 Global Interactive Voice Response (IVR) System Market Price Analysis by Region (2019-2024)
3.6 Global Interactive Voice Response (IVR) System Production and Value, Year-over-Year Growth
3.6.1 North America Interactive Voice Response (IVR) System Production Value Estimates and Forecasts (2019-2030)
3.6.2 Europe Interactive Voice Response (IVR) System Production Value Estimates and Forecasts (2019-2030)
3.6.3 China Interactive Voice Response (IVR) System Production Value Estimates and Forecasts (2019-2030)
3.6.4 Japan Interactive Voice Response (IVR) System Production Value Estimates and Forecasts (2019-2030)
3.6.5 South Korea Interactive Voice Response (IVR) System Production Value Estimates and Forecasts (2019-2030)
4 Interactive Voice Response (IVR) System Consumption by Region
4.1 Global Interactive Voice Response (IVR) System Consumption Estimates and Forecasts by Region: 2019 VS 2023 VS 2030
4.2 Global Interactive Voice Response (IVR) System Consumption by Region (2019-2030)
4.2.1 Global Interactive Voice Response (IVR) System Consumption by Region (2019-2024)
4.2.2 Global Interactive Voice Response (IVR) System Forecasted Consumption by Region (2025-2030)
4.3 North America
4.3.1 North America Interactive Voice Response (IVR) System Consumption Growth Rate by Country: 2019 VS 2023 VS 2030
4.3.2 North America Interactive Voice Response (IVR) System Consumption by Country (2019-2030)
4.3.3 U.S.
4.3.4 Canada
4.4 Europe
4.4.1 Europe Interactive Voice Response (IVR) System Consumption Growth Rate by Country: 2019 VS 2023 VS 2030
4.4.2 Europe Interactive Voice Response (IVR) System Consumption by Country (2019-2030)
4.4.3 Germany
4.4.4 France
4.4.5 U.K.
4.4.6 Italy
4.4.7 Russia
4.5 Asia Pacific
4.5.1 Asia Pacific Interactive Voice Response (IVR) System Consumption Growth Rate by Region: 2019 VS 2023 VS 2030
4.5.2 Asia Pacific Interactive Voice Response (IVR) System Consumption by Region (2019-2030)
4.5.3 China
4.5.4 Japan
4.5.5 South Korea
4.5.6 China Taiwan
4.5.7 Southeast Asia
4.5.8 India
4.6 Latin America, Middle East & Africa
4.6.1 Latin America, Middle East & Africa Interactive Voice Response (IVR) System Consumption Growth Rate by Country: 2019 VS 2023 VS 2030
4.6.2 Latin America, Middle East & Africa Interactive Voice Response (IVR) System Consumption by Country (2019-2030)
4.6.3 Mexico
4.6.4 Brazil
4.6.5 Turkey
5 Segment by Type
5.1 Global Interactive Voice Response (IVR) System Production by Type (2019-2030)
5.1.1 Global Interactive Voice Response (IVR) System Production by Type (2019-2024)
5.1.2 Global Interactive Voice Response (IVR) System Production by Type (2025-2030)
5.1.3 Global Interactive Voice Response (IVR) System Production Market Share by Type (2019-2030)
5.2 Global Interactive Voice Response (IVR) System Production Value by Type (2019-2030)
5.2.1 Global Interactive Voice Response (IVR) System Production Value by Type (2019-2024)
5.2.2 Global Interactive Voice Response (IVR) System Production Value by Type (2025-2030)
5.2.3 Global Interactive Voice Response (IVR) System Production Value Market Share by Type (2019-2030)
5.3 Global Interactive Voice Response (IVR) System Price by Type (2019-2030)
6 Segment by Application
6.1 Global Interactive Voice Response (IVR) System Production by Application (2019-2030)
6.1.1 Global Interactive Voice Response (IVR) System Production by Application (2019-2024)
6.1.2 Global Interactive Voice Response (IVR) System Production by Application (2025-2030)
6.1.3 Global Interactive Voice Response (IVR) System Production Market Share by Application (2019-2030)
6.2 Global Interactive Voice Response (IVR) System Production Value by Application (2019-2030)
6.2.1 Global Interactive Voice Response (IVR) System Production Value by Application (2019-2024)
6.2.2 Global Interactive Voice Response (IVR) System Production Value by Application (2025-2030)
6.2.3 Global Interactive Voice Response (IVR) System Production Value Market Share by Application (2019-2030)
6.3 Global Interactive Voice Response (IVR) System Price by Application (2019-2030)
7 Key Companies Profiled
7.1 IBM
7.1.1 IBM Interactive Voice Response (IVR) System Corporation Information
7.1.2 IBM Interactive Voice Response (IVR) System Product Portfolio
7.1.3 IBM Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.1.4 IBM Main Business and Markets Served
7.1.5 IBM Recent Developments/Updates
7.2 Aspect Software
7.2.1 Aspect Software Interactive Voice Response (IVR) System Corporation Information
7.2.2 Aspect Software Interactive Voice Response (IVR) System Product Portfolio
7.2.3 Aspect Software Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.2.4 Aspect Software Main Business and Markets Served
7.2.5 Aspect Software Recent Developments/Updates
7.3 AT and T
7.3.1 AT and T Interactive Voice Response (IVR) System Corporation Information
7.3.2 AT and T Interactive Voice Response (IVR) System Product Portfolio
7.3.3 AT and T Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.3.4 AT and T Main Business and Markets Served
7.3.5 AT and T Recent Developments/Updates
7.4 AVAYA.
7.4.1 AVAYA. Interactive Voice Response (IVR) System Corporation Information
7.4.2 AVAYA. Interactive Voice Response (IVR) System Product Portfolio
7.4.3 AVAYA. Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.4.4 AVAYA. Main Business and Markets Served
7.4.5 AVAYA. Recent Developments/Updates
7.5 BCE
7.5.1 BCE Interactive Voice Response (IVR) System Corporation Information
7.5.2 BCE Interactive Voice Response (IVR) System Product Portfolio
7.5.3 BCE Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.5.4 BCE Main Business and Markets Served
7.5.5 BCE Recent Developments/Updates
7.6 Cisco Systems
7.6.1 Cisco Systems Interactive Voice Response (IVR) System Corporation Information
7.6.2 Cisco Systems Interactive Voice Response (IVR) System Product Portfolio
7.6.3 Cisco Systems Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.6.4 Cisco Systems Main Business and Markets Served
7.6.5 Cisco Systems Recent Developments/Updates
7.7 Convergys Corp
7.7.1 Convergys Corp Interactive Voice Response (IVR) System Corporation Information
7.7.2 Convergys Corp Interactive Voice Response (IVR) System Product Portfolio
7.7.3 Convergys Corp Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.7.4 Convergys Corp Main Business and Markets Served
7.7.5 Convergys Corp Recent Developments/Updates
7.8 Dialogic Corporation
7.8.1 Dialogic Corporation Interactive Voice Response (IVR) System Corporation Information
7.8.2 Dialogic Corporation Interactive Voice Response (IVR) System Product Portfolio
7.8.3 Dialogic Corporation Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.8.4 Dialogic Corporation Main Business and Markets Served
7.7.5 Dialogic Corporation Recent Developments/Updates
7.9 Enghouse Systems Limited
7.9.1 Enghouse Systems Limited Interactive Voice Response (IVR) System Corporation Information
7.9.2 Enghouse Systems Limited Interactive Voice Response (IVR) System Product Portfolio
7.9.3 Enghouse Systems Limited Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.9.4 Enghouse Systems Limited Main Business and Markets Served
7.9.5 Enghouse Systems Limited Recent Developments/Updates
7.10 Syntellect
7.10.1 Syntellect Interactive Voice Response (IVR) System Corporation Information
7.10.2 Syntellect Interactive Voice Response (IVR) System Product Portfolio
7.10.3 Syntellect Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.10.4 Syntellect Main Business and Markets Served
7.10.5 Syntellect Recent Developments/Updates
7.11 Genesys Telecommunications Laboratories
7.11.1 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Corporation Information
7.11.2 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Product Portfolio
7.11.3 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.11.4 Genesys Telecommunications Laboratories Main Business and Markets Served
7.11.5 Genesys Telecommunications Laboratories Recent Developments/Updates
7.12 Healthcare Technology Systems (HTS)
7.12.1 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Corporation Information
7.12.2 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Product Portfolio
7.12.3 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.12.4 Healthcare Technology Systems (HTS) Main Business and Markets Served
7.12.5 Healthcare Technology Systems (HTS) Recent Developments/Updates
7.13 Mitel Networks Corporation
7.13.1 Mitel Networks Corporation Interactive Voice Response (IVR) System Corporation Information
7.13.2 Mitel Networks Corporation Interactive Voice Response (IVR) System Product Portfolio
7.13.3 Mitel Networks Corporation Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.13.4 Mitel Networks Corporation Main Business and Markets Served
7.13.5 Mitel Networks Corporation Recent Developments/Updates
7.14 Nuance Communications
7.14.1 Nuance Communications Interactive Voice Response (IVR) System Corporation Information
7.14.2 Nuance Communications Interactive Voice Response (IVR) System Product Portfolio
7.14.3 Nuance Communications Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.14.4 Nuance Communications Main Business and Markets Served
7.14.5 Nuance Communications Recent Developments/Updates
7.15 Philips Speech Processing
7.15.1 Philips Speech Processing Interactive Voice Response (IVR) System Corporation Information
7.15.2 Philips Speech Processing Interactive Voice Response (IVR) System Product Portfolio
7.15.3 Philips Speech Processing Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.15.4 Philips Speech Processing Main Business and Markets Served
7.15.5 Philips Speech Processing Recent Developments/Updates
7.16 Verizon Communications
7.16.1 Verizon Communications Interactive Voice Response (IVR) System Corporation Information
7.16.2 Verizon Communications Interactive Voice Response (IVR) System Product Portfolio
7.16.3 Verizon Communications Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.16.4 Verizon Communications Main Business and Markets Served
7.16.5 Verizon Communications Recent Developments/Updates
7.17 Voxeo Corporation
7.17.1 Voxeo Corporation Interactive Voice Response (IVR) System Corporation Information
7.17.2 Voxeo Corporation Interactive Voice Response (IVR) System Product Portfolio
7.17.3 Voxeo Corporation Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.17.4 Voxeo Corporation Main Business and Markets Served
7.17.5 Voxeo Corporation Recent Developments/Updates
7.18 West Corporation
7.18.1 West Corporation Interactive Voice Response (IVR) System Corporation Information
7.18.2 West Corporation Interactive Voice Response (IVR) System Product Portfolio
7.18.3 West Corporation Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.18.4 West Corporation Main Business and Markets Served
7.18.5 West Corporation Recent Developments/Updates
7.19 Holly Connects
7.19.1 Holly Connects Interactive Voice Response (IVR) System Corporation Information
7.19.2 Holly Connects Interactive Voice Response (IVR) System Product Portfolio
7.19.3 Holly Connects Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.19.4 Holly Connects Main Business and Markets Served
7.19.5 Holly Connects Recent Developments/Updates
7.20 8X8, Inc
7.20.1 8X8, Inc Interactive Voice Response (IVR) System Corporation Information
7.20.2 8X8, Inc Interactive Voice Response (IVR) System Product Portfolio
7.20.3 8X8, Inc Interactive Voice Response (IVR) System Production, Value, Price and Gross Margin (2019-2024)
7.20.4 8X8, Inc Main Business and Markets Served
7.20.5 8X8, Inc Recent Developments/Updates
8 Industry Chain and Sales Channels Analysis
8.1 Interactive Voice Response (IVR) System Industry Chain Analysis
8.2 Interactive Voice Response (IVR) System Key Raw Materials
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.3 Interactive Voice Response (IVR) System Production Mode & Process
8.4 Interactive Voice Response (IVR) System Sales and Marketing
8.4.1 Interactive Voice Response (IVR) System Sales Channels
8.4.2 Interactive Voice Response (IVR) System Distributors
8.5 Interactive Voice Response (IVR) System Customers
9 Interactive Voice Response (IVR) System Market Dynamics
9.1 Interactive Voice Response (IVR) System Industry Trends
9.2 Interactive Voice Response (IVR) System Market Drivers
9.3 Interactive Voice Response (IVR) System Market Challenges
9.4 Interactive Voice Response (IVR) System Market Restraints
10 Research Finding and Conclusion
11 Methodology and Data Source
11.1 Methodology/Research Approach
11.1.1 Research Programs/Design
11.1.2 Market Size Estimation
11.1.3 Market Breakdown and Data Triangulation
11.2 Data Source
11.2.1 Secondary Sources
11.2.2 Primary Sources
11.3 Author List
11.4 Disclaimer

Published By : QY Research

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