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Global IT Service Management (ITSM) Market Research Report 2024
Synopsis
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
The global IT Service Management (ITSM) market was valued at US$ 971 million in 2023 and is anticipated to reach US$ 1329.6 million by 2030, witnessing a CAGR of 4.6% during the forecast period 2024-2030.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM).
Report Scope
The IT Service Management (ITSM) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IT Service Management (ITSM) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IT Service Management (ITSM) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Segment by Type
Cloud-based
On-Premises
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IT Service Management (ITSM) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
The global IT Service Management (ITSM) market was valued at US$ 971 million in 2023 and is anticipated to reach US$ 1329.6 million by 2030, witnessing a CAGR of 4.6% during the forecast period 2024-2030.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM).
Report Scope
The IT Service Management (ITSM) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IT Service Management (ITSM) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IT Service Management (ITSM) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Segment by Type
Cloud-based
On-Premises
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IT Service Management (ITSM) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IT Service Management (ITSM) Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global IT Service Management (ITSM) Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global IT Service Management (ITSM) Market Perspective (2019-2030)
2.2 IT Service Management (ITSM) Growth Trends by Region
2.2.1 Global IT Service Management (ITSM) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 IT Service Management (ITSM) Historic Market Size by Region (2019-2024)
2.2.3 IT Service Management (ITSM) Forecasted Market Size by Region (2025-2030)
2.3 IT Service Management (ITSM) Market Dynamics
2.3.1 IT Service Management (ITSM) Industry Trends
2.3.2 IT Service Management (ITSM) Market Drivers
2.3.3 IT Service Management (ITSM) Market Challenges
2.3.4 IT Service Management (ITSM) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top IT Service Management (ITSM) Players by Revenue
3.1.1 Global Top IT Service Management (ITSM) Players by Revenue (2019-2024)
3.1.2 Global IT Service Management (ITSM) Revenue Market Share by Players (2019-2024)
3.2 Global IT Service Management (ITSM) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by IT Service Management (ITSM) Revenue
3.4 Global IT Service Management (ITSM) Market Concentration Ratio
3.4.1 Global IT Service Management (ITSM) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IT Service Management (ITSM) Revenue in 2023
3.5 IT Service Management (ITSM) Key Players Head office and Area Served
3.6 Key Players IT Service Management (ITSM) Product Solution and Service
3.7 Date of Enter into IT Service Management (ITSM) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 IT Service Management (ITSM) Breakdown Data by Type
4.1 Global IT Service Management (ITSM) Historic Market Size by Type (2019-2024)
4.2 Global IT Service Management (ITSM) Forecasted Market Size by Type (2025-2030)
5 IT Service Management (ITSM) Breakdown Data by Application
5.1 Global IT Service Management (ITSM) Historic Market Size by Application (2019-2024)
5.2 Global IT Service Management (ITSM) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America IT Service Management (ITSM) Market Size (2019-2030)
6.2 North America IT Service Management (ITSM) Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America IT Service Management (ITSM) Market Size by Country (2019-2024)
6.4 North America IT Service Management (ITSM) Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe IT Service Management (ITSM) Market Size (2019-2030)
7.2 Europe IT Service Management (ITSM) Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe IT Service Management (ITSM) Market Size by Country (2019-2024)
7.4 Europe IT Service Management (ITSM) Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific IT Service Management (ITSM) Market Size (2019-2030)
8.2 Asia-Pacific IT Service Management (ITSM) Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific IT Service Management (ITSM) Market Size by Region (2019-2024)
8.4 Asia-Pacific IT Service Management (ITSM) Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America IT Service Management (ITSM) Market Size (2019-2030)
9.2 Latin America IT Service Management (ITSM) Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America IT Service Management (ITSM) Market Size by Country (2019-2024)
9.4 Latin America IT Service Management (ITSM) Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa IT Service Management (ITSM) Market Size (2019-2030)
10.2 Middle East & Africa IT Service Management (ITSM) Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa IT Service Management (ITSM) Market Size by Country (2019-2024)
10.4 Middle East & Africa IT Service Management (ITSM) Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ServiceNow
11.1.1 ServiceNow Company Detail
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow IT Service Management (ITSM) Introduction
11.1.4 ServiceNow Revenue in IT Service Management (ITSM) Business (2019-2024)
11.1.5 ServiceNow Recent Development
11.2 Atlassian
11.2.1 Atlassian Company Detail
11.2.2 Atlassian Business Overview
11.2.3 Atlassian IT Service Management (ITSM) Introduction
11.2.4 Atlassian Revenue in IT Service Management (ITSM) Business (2019-2024)
11.2.5 Atlassian Recent Development
11.3 Ivanti (HEAT Software)
11.3.1 Ivanti (HEAT Software) Company Detail
11.3.2 Ivanti (HEAT Software) Business Overview
11.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Introduction
11.3.4 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Business (2019-2024)
11.3.5 Ivanti (HEAT Software) Recent Development
11.4 IBM
11.4.1 IBM Company Detail
11.4.2 IBM Business Overview
11.4.3 IBM IT Service Management (ITSM) Introduction
11.4.4 IBM Revenue in IT Service Management (ITSM) Business (2019-2024)
11.4.5 IBM Recent Development
11.5 Broadcom
11.5.1 Broadcom Company Detail
11.5.2 Broadcom Business Overview
11.5.3 Broadcom IT Service Management (ITSM) Introduction
11.5.4 Broadcom Revenue in IT Service Management (ITSM) Business (2019-2024)
11.5.5 Broadcom Recent Development
11.6 BMC Software
11.6.1 BMC Software Company Detail
11.6.2 BMC Software Business Overview
11.6.3 BMC Software IT Service Management (ITSM) Introduction
11.6.4 BMC Software Revenue in IT Service Management (ITSM) Business (2019-2024)
11.6.5 BMC Software Recent Development
11.7 ASG Software
11.7.1 ASG Software Company Detail
11.7.2 ASG Software Business Overview
11.7.3 ASG Software IT Service Management (ITSM) Introduction
11.7.4 ASG Software Revenue in IT Service Management (ITSM) Business (2019-2024)
11.7.5 ASG Software Recent Development
11.8 Axios Systems
11.8.1 Axios Systems Company Detail
11.8.2 Axios Systems Business Overview
11.8.3 Axios Systems IT Service Management (ITSM) Introduction
11.8.4 Axios Systems Revenue in IT Service Management (ITSM) Business (2019-2024)
11.8.5 Axios Systems Recent Development
11.9 SAP
11.9.1 SAP Company Detail
11.9.2 SAP Business Overview
11.9.3 SAP IT Service Management (ITSM) Introduction
11.9.4 SAP Revenue in IT Service Management (ITSM) Business (2019-2024)
11.9.5 SAP Recent Development
11.10 Cherwell Software
11.10.1 Cherwell Software Company Detail
11.10.2 Cherwell Software Business Overview
11.10.3 Cherwell Software IT Service Management (ITSM) Introduction
11.10.4 Cherwell Software Revenue in IT Service Management (ITSM) Business (2019-2024)
11.10.5 Cherwell Software Recent Development
11.11 Micro Focus (Formerly HPE)
11.11.1 Micro Focus (Formerly HPE) Company Detail
11.11.2 Micro Focus (Formerly HPE) Business Overview
11.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Introduction
11.11.4 Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Business (2019-2024)
11.11.5 Micro Focus (Formerly HPE) Recent Development
11.12 Freshworks
11.12.1 Freshworks Company Detail
11.12.2 Freshworks Business Overview
11.12.3 Freshworks IT Service Management (ITSM) Introduction
11.12.4 Freshworks Revenue in IT Service Management (ITSM) Business (2019-2024)
11.12.5 Freshworks Recent Development
11.13 Ultimo
11.13.1 Ultimo Company Detail
11.13.2 Ultimo Business Overview
11.13.3 Ultimo IT Service Management (ITSM) Introduction
11.13.4 Ultimo Revenue in IT Service Management (ITSM) Business (2019-2024)
11.13.5 Ultimo Recent Development
11.14 Epicor
11.14.1 Epicor Company Detail
11.14.2 Epicor Business Overview
11.14.3 Epicor IT Service Management (ITSM) Introduction
11.14.4 Epicor Revenue in IT Service Management (ITSM) Business (2019-2024)
11.14.5 Epicor Recent Development
11.15 TOPdesk
11.15.1 TOPdesk Company Detail
11.15.2 TOPdesk Business Overview
11.15.3 TOPdesk IT Service Management (ITSM) Introduction
11.15.4 TOPdesk Revenue in IT Service Management (ITSM) Business (2019-2024)
11.15.5 TOPdesk Recent Development
11.16 Samanage
11.16.1 Samanage Company Detail
11.16.2 Samanage Business Overview
11.16.3 Samanage IT Service Management (ITSM) Introduction
11.16.4 Samanage Revenue in IT Service Management (ITSM) Business (2019-2024)
11.16.5 Samanage Recent Development
11.17 Agiloft Service
11.17.1 Agiloft Service Company Detail
11.17.2 Agiloft Service Business Overview
11.17.3 Agiloft Service IT Service Management (ITSM) Introduction
11.17.4 Agiloft Service Revenue in IT Service Management (ITSM) Business (2019-2024)
11.17.5 Agiloft Service Recent Development
11.18 Symantec
11.18.1 Symantec Company Detail
11.18.2 Symantec Business Overview
11.18.3 Symantec IT Service Management (ITSM) Introduction
11.18.4 Symantec Revenue in IT Service Management (ITSM) Business (2019-2024)
11.18.5 Symantec Recent Development
11.19 SysAid
11.19.1 SysAid Company Detail
11.19.2 SysAid Business Overview
11.19.3 SysAid IT Service Management (ITSM) Introduction
11.19.4 SysAid Revenue in IT Service Management (ITSM) Business (2019-2024)
11.19.5 SysAid Recent Development
11.20 SolarWinds
11.20.1 SolarWinds Company Detail
11.20.2 SolarWinds Business Overview
11.20.3 SolarWinds IT Service Management (ITSM) Introduction
11.20.4 SolarWinds Revenue in IT Service Management (ITSM) Business (2019-2024)
11.20.5 SolarWinds Recent Development
11.21 Autotask
11.21.1 Autotask Company Detail
11.21.2 Autotask Business Overview
11.21.3 Autotask IT Service Management (ITSM) Introduction
11.21.4 Autotask Revenue in IT Service Management (ITSM) Business (2019-2024)
11.21.5 Autotask Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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