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Global IT Service Management Tools Software Market Research Report 2024
Synopsis
IT service management tools provide organizations with the ability to organize and manage the support and deployment of IT services.
The global IT Service Management Tools Software market was valued at US$ 2891.9 million in 2023 and is anticipated to reach US$ 3740.9 million by 2030, witnessing a CAGR of 3.8% during the forecast period 2024-2030.
North American market for IT Service Management Tools Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for IT Service Management Tools Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for IT Service Management Tools Software in Large Enterprise is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of IT Service Management Tools Software include Zendesk, SolarWinds, Freshworks, Atlassian, SysAid, Microsoft, ServiceNow, Ivanti and BMC, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for IT Service Management Tools Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management Tools Software.
Report Scope
The IT Service Management Tools Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IT Service Management Tools Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IT Service Management Tools Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Zendesk
SolarWinds
Freshworks
Atlassian
SysAid
Microsoft
ServiceNow
Ivanti
BMC
Cherwell Software
Spiceworks
TOPdesk
Micro Focus
Squadcast
TeamDynamix
ManageEngine
CA Technologies A Broadcom Company
SunView Software
EasyVista
Segment by Type
Cloud-based
Web-based
Segment by Application
Large Enterprise
Small And Medium Enterprise
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IT Service Management Tools Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
IT service management tools provide organizations with the ability to organize and manage the support and deployment of IT services.
The global IT Service Management Tools Software market was valued at US$ 2891.9 million in 2023 and is anticipated to reach US$ 3740.9 million by 2030, witnessing a CAGR of 3.8% during the forecast period 2024-2030.
North American market for IT Service Management Tools Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for IT Service Management Tools Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for IT Service Management Tools Software in Large Enterprise is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of IT Service Management Tools Software include Zendesk, SolarWinds, Freshworks, Atlassian, SysAid, Microsoft, ServiceNow, Ivanti and BMC, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for IT Service Management Tools Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management Tools Software.
Report Scope
The IT Service Management Tools Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global IT Service Management Tools Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the IT Service Management Tools Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Zendesk
SolarWinds
Freshworks
Atlassian
SysAid
Microsoft
ServiceNow
Ivanti
BMC
Cherwell Software
Spiceworks
TOPdesk
Micro Focus
Squadcast
TeamDynamix
ManageEngine
CA Technologies A Broadcom Company
SunView Software
EasyVista
Segment by Type
Cloud-based
Web-based
Segment by Application
Large Enterprise
Small And Medium Enterprise
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of IT Service Management Tools Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IT Service Management Tools Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 Web-based
1.3 Market by Application
1.3.1 Global IT Service Management Tools Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprise
1.3.3 Small And Medium Enterprise
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global IT Service Management Tools Software Market Perspective (2019-2030)
2.2 IT Service Management Tools Software Growth Trends by Region
2.2.1 Global IT Service Management Tools Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 IT Service Management Tools Software Historic Market Size by Region (2019-2024)
2.2.3 IT Service Management Tools Software Forecasted Market Size by Region (2025-2030)
2.3 IT Service Management Tools Software Market Dynamics
2.3.1 IT Service Management Tools Software Industry Trends
2.3.2 IT Service Management Tools Software Market Drivers
2.3.3 IT Service Management Tools Software Market Challenges
2.3.4 IT Service Management Tools Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top IT Service Management Tools Software Players by Revenue
3.1.1 Global Top IT Service Management Tools Software Players by Revenue (2019-2024)
3.1.2 Global IT Service Management Tools Software Revenue Market Share by Players (2019-2024)
3.2 Global IT Service Management Tools Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by IT Service Management Tools Software Revenue
3.4 Global IT Service Management Tools Software Market Concentration Ratio
3.4.1 Global IT Service Management Tools Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IT Service Management Tools Software Revenue in 2023
3.5 IT Service Management Tools Software Key Players Head office and Area Served
3.6 Key Players IT Service Management Tools Software Product Solution and Service
3.7 Date of Enter into IT Service Management Tools Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 IT Service Management Tools Software Breakdown Data by Type
4.1 Global IT Service Management Tools Software Historic Market Size by Type (2019-2024)
4.2 Global IT Service Management Tools Software Forecasted Market Size by Type (2025-2030)
5 IT Service Management Tools Software Breakdown Data by Application
5.1 Global IT Service Management Tools Software Historic Market Size by Application (2019-2024)
5.2 Global IT Service Management Tools Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America IT Service Management Tools Software Market Size (2019-2030)
6.2 North America IT Service Management Tools Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America IT Service Management Tools Software Market Size by Country (2019-2024)
6.4 North America IT Service Management Tools Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe IT Service Management Tools Software Market Size (2019-2030)
7.2 Europe IT Service Management Tools Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe IT Service Management Tools Software Market Size by Country (2019-2024)
7.4 Europe IT Service Management Tools Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific IT Service Management Tools Software Market Size (2019-2030)
8.2 Asia-Pacific IT Service Management Tools Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific IT Service Management Tools Software Market Size by Region (2019-2024)
8.4 Asia-Pacific IT Service Management Tools Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America IT Service Management Tools Software Market Size (2019-2030)
9.2 Latin America IT Service Management Tools Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America IT Service Management Tools Software Market Size by Country (2019-2024)
9.4 Latin America IT Service Management Tools Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa IT Service Management Tools Software Market Size (2019-2030)
10.2 Middle East & Africa IT Service Management Tools Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa IT Service Management Tools Software Market Size by Country (2019-2024)
10.4 Middle East & Africa IT Service Management Tools Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk IT Service Management Tools Software Introduction
11.1.4 Zendesk Revenue in IT Service Management Tools Software Business (2019-2024)
11.1.5 Zendesk Recent Development
11.2 SolarWinds
11.2.1 SolarWinds Company Detail
11.2.2 SolarWinds Business Overview
11.2.3 SolarWinds IT Service Management Tools Software Introduction
11.2.4 SolarWinds Revenue in IT Service Management Tools Software Business (2019-2024)
11.2.5 SolarWinds Recent Development
11.3 Freshworks
11.3.1 Freshworks Company Detail
11.3.2 Freshworks Business Overview
11.3.3 Freshworks IT Service Management Tools Software Introduction
11.3.4 Freshworks Revenue in IT Service Management Tools Software Business (2019-2024)
11.3.5 Freshworks Recent Development
11.4 Atlassian
11.4.1 Atlassian Company Detail
11.4.2 Atlassian Business Overview
11.4.3 Atlassian IT Service Management Tools Software Introduction
11.4.4 Atlassian Revenue in IT Service Management Tools Software Business (2019-2024)
11.4.5 Atlassian Recent Development
11.5 SysAid
11.5.1 SysAid Company Detail
11.5.2 SysAid Business Overview
11.5.3 SysAid IT Service Management Tools Software Introduction
11.5.4 SysAid Revenue in IT Service Management Tools Software Business (2019-2024)
11.5.5 SysAid Recent Development
11.6 Microsoft
11.6.1 Microsoft Company Detail
11.6.2 Microsoft Business Overview
11.6.3 Microsoft IT Service Management Tools Software Introduction
11.6.4 Microsoft Revenue in IT Service Management Tools Software Business (2019-2024)
11.6.5 Microsoft Recent Development
11.7 ServiceNow
11.7.1 ServiceNow Company Detail
11.7.2 ServiceNow Business Overview
11.7.3 ServiceNow IT Service Management Tools Software Introduction
11.7.4 ServiceNow Revenue in IT Service Management Tools Software Business (2019-2024)
11.7.5 ServiceNow Recent Development
11.8 Ivanti
11.8.1 Ivanti Company Detail
11.8.2 Ivanti Business Overview
11.8.3 Ivanti IT Service Management Tools Software Introduction
11.8.4 Ivanti Revenue in IT Service Management Tools Software Business (2019-2024)
11.8.5 Ivanti Recent Development
11.9 BMC
11.9.1 BMC Company Detail
11.9.2 BMC Business Overview
11.9.3 BMC IT Service Management Tools Software Introduction
11.9.4 BMC Revenue in IT Service Management Tools Software Business (2019-2024)
11.9.5 BMC Recent Development
11.10 Cherwell Software
11.10.1 Cherwell Software Company Detail
11.10.2 Cherwell Software Business Overview
11.10.3 Cherwell Software IT Service Management Tools Software Introduction
11.10.4 Cherwell Software Revenue in IT Service Management Tools Software Business (2019-2024)
11.10.5 Cherwell Software Recent Development
11.11 Spiceworks
11.11.1 Spiceworks Company Detail
11.11.2 Spiceworks Business Overview
11.11.3 Spiceworks IT Service Management Tools Software Introduction
11.11.4 Spiceworks Revenue in IT Service Management Tools Software Business (2019-2024)
11.11.5 Spiceworks Recent Development
11.12 TOPdesk
11.12.1 TOPdesk Company Detail
11.12.2 TOPdesk Business Overview
11.12.3 TOPdesk IT Service Management Tools Software Introduction
11.12.4 TOPdesk Revenue in IT Service Management Tools Software Business (2019-2024)
11.12.5 TOPdesk Recent Development
11.13 Micro Focus
11.13.1 Micro Focus Company Detail
11.13.2 Micro Focus Business Overview
11.13.3 Micro Focus IT Service Management Tools Software Introduction
11.13.4 Micro Focus Revenue in IT Service Management Tools Software Business (2019-2024)
11.13.5 Micro Focus Recent Development
11.14 Squadcast
11.14.1 Squadcast Company Detail
11.14.2 Squadcast Business Overview
11.14.3 Squadcast IT Service Management Tools Software Introduction
11.14.4 Squadcast Revenue in IT Service Management Tools Software Business (2019-2024)
11.14.5 Squadcast Recent Development
11.15 TeamDynamix
11.15.1 TeamDynamix Company Detail
11.15.2 TeamDynamix Business Overview
11.15.3 TeamDynamix IT Service Management Tools Software Introduction
11.15.4 TeamDynamix Revenue in IT Service Management Tools Software Business (2019-2024)
11.15.5 TeamDynamix Recent Development
11.16 ManageEngine
11.16.1 ManageEngine Company Detail
11.16.2 ManageEngine Business Overview
11.16.3 ManageEngine IT Service Management Tools Software Introduction
11.16.4 ManageEngine Revenue in IT Service Management Tools Software Business (2019-2024)
11.16.5 ManageEngine Recent Development
11.17 CA Technologies A Broadcom Company
11.17.1 CA Technologies A Broadcom Company Company Detail
11.17.2 CA Technologies A Broadcom Company Business Overview
11.17.3 CA Technologies A Broadcom Company IT Service Management Tools Software Introduction
11.17.4 CA Technologies A Broadcom Company Revenue in IT Service Management Tools Software Business (2019-2024)
11.17.5 CA Technologies A Broadcom Company Recent Development
11.18 SunView Software
11.18.1 SunView Software Company Detail
11.18.2 SunView Software Business Overview
11.18.3 SunView Software IT Service Management Tools Software Introduction
11.18.4 SunView Software Revenue in IT Service Management Tools Software Business (2019-2024)
11.18.5 SunView Software Recent Development
11.19 EasyVista
11.19.1 EasyVista Company Detail
11.19.2 EasyVista Business Overview
11.19.3 EasyVista IT Service Management Tools Software Introduction
11.19.4 EasyVista Revenue in IT Service Management Tools Software Business (2019-2024)
11.19.5 EasyVista Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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