The Market Reports
Call: +1-631-407-1315 / +91-750-729-1479
Email: sales@themarketreports.com
Synopsis
An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.
The global Online CRM Tools market was valued at US$ 45270 million in 2023 and is anticipated to reach US$ 124660 million by 2030, witnessing a CAGR of 15.4% during the forecast period 2024-2030.
Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.
This report aims to provide a comprehensive presentation of the global market for Online CRM Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Online CRM Tools.
Report Scope
The Online CRM Tools market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Online CRM Tools market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Online CRM Tools companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company (Partial List):
- Salesforce
- SAP
- Adobe Marketing Cloud
- Oracle
- Microsoft
- Epsilon
- Mailchimp
- HubSpot
- Genesys
- Zoho CRM
- Copper
- amoCRM
- Freshsales
- Creatio (formerly bpm’online)
- Teamgate CRM
- Really Simple Systems CRM
- Agile CRM
- Yetiforce CRM
- SutiCRM
- InStream
- Vtiger CRM
- Bitrix24
- SeoToaster CRM
- Breezz
- RepairShopr
- Yonyx
- Wakeupsales
Segment by Type
- Cloud-based
- Web-based
Segment by Application
- SMBs
- Large Enterprises
By Region
- North America (United States, Canada)
- Europe (Germany, France, U.K., Italy, Netherlands)
- Asia-Pacific (China, Japan, South Korea, China Taiwan, Southeast Asia, India)
- Latin America, Middle East & Africa (Latin America, Mexico, Brazil, Turkey)
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Online CRM Tools companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Online CRM Tools Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 Web-based
1.3 Market by Application
1.3.1 Global Online CRM Tools Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 SMBs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Online CRM Tools Market Perspective (2019-2030)
2.2 Online CRM Tools Growth Trends by Region
2.2.1 Global Online CRM Tools Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Online CRM Tools Historic Market Size by Region (2019-2024)
2.2.3 Online CRM Tools Forecasted Market Size by Region (2025-2030)
2.3 Online CRM Tools Market Dynamics
2.3.1 Online CRM Tools Industry Trends
2.3.2 Online CRM Tools Market Drivers
2.3.3 Online CRM Tools Market Challenges
2.3.4 Online CRM Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Online CRM Tools Players by Revenue
3.1.1 Global Top Online CRM Tools Players by Revenue (2019-2024)
3.1.2 Global Online CRM Tools Revenue Market Share by Players (2019-2024)
3.2 Global Online CRM Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Online CRM Tools Revenue
3.4 Global Online CRM Tools Market Concentration Ratio
3.4.1 Global Online CRM Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Online CRM Tools Revenue in 2023
3.5 Online CRM Tools Key Players Head office and Area Served
3.6 Key Players Online CRM Tools Product Solution and Service
3.7 Date of Enter into Online CRM Tools Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Online CRM Tools Breakdown Data by Type
4.1 Global Online CRM Tools Historic Market Size by Type (2019-2024)
4.2 Global Online CRM Tools Forecasted Market Size by Type (2025-2030)
5 Online CRM Tools Breakdown Data by Application
5.1 Global Online CRM Tools Historic Market Size by Application (2019-2024)
5.2 Global Online CRM Tools Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Online CRM Tools Market Size (2019-2030)
6.2 North America Online CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Online CRM Tools Market Size by Country (2019-2024)
6.4 North America Online CRM Tools Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Online CRM Tools Market Size (2019-2030)
7.2 Europe Online CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Online CRM Tools Market Size by Country (2019-2024)
7.4 Europe Online CRM Tools Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Online CRM Tools Market Size (2019-2030)
8.2 Asia-Pacific Online CRM Tools Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Online CRM Tools Market Size by Region (2019-2024)
8.4 Asia-Pacific Online CRM Tools Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Online CRM Tools Market Size (2019-2030)
9.2 Latin America Online CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Online CRM Tools Market Size by Country (2019-2024)
9.4 Latin America Online CRM Tools Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Online CRM Tools Market Size (2019-2030)
10.2 Middle East & Africa Online CRM Tools Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Online CRM Tools Market Size by Country (2019-2024)
10.4 Middle East & Africa Online CRM Tools Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Detail
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Online CRM Tools Introduction
11.1.4 Salesforce Revenue in Online CRM Tools Business (2019-2024)
11.1.5 Salesforce Recent Development
11.2 SAP
11.2.1 SAP Company Detail
11.2.2 SAP Business Overview
11.2.3 SAP Online CRM Tools Introduction
11.2.4 SAP Revenue in Online CRM Tools Business (2019-2024)
11.2.5 SAP Recent Development
11.3 Adobe Marketing Cloud
11.3.1 Adobe Marketing Cloud Company Detail
11.3.2 Adobe Marketing Cloud Business Overview
11.3.3 Adobe Marketing Cloud Online CRM Tools Introduction
11.3.4 Adobe Marketing Cloud Revenue in Online CRM Tools Business (2019-2024)
11.3.5 Adobe Marketing Cloud Recent Development
11.4 Oracle
11.4.1 Oracle Company Detail
11.4.2 Oracle Business Overview
11.4.3 Oracle Online CRM Tools Introduction
11.4.4 Oracle Revenue in Online CRM Tools Business (2019-2024)
11.4.5 Oracle Recent Development
11.5 Microsoft
11.5.1 Microsoft Company Detail
11.5.2 Microsoft Business Overview
11.5.3 Microsoft Online CRM Tools Introduction
11.5.4 Microsoft Revenue in Online CRM Tools Business (2019-2024)
11.5.5 Microsoft Recent Development
11.6 Epsilon
11.6.1 Epsilon Company Detail
11.6.2 Epsilon Business Overview
11.6.3 Epsilon Online CRM Tools Introduction
11.6.4 Epsilon Revenue in Online CRM Tools Business (2019-2024)
11.6.5 Epsilon Recent Development
11.7 Mailchimp
11.7.1 Mailchimp Company Detail
11.7.2 Mailchimp Business Overview
11.7.3 Mailchimp Online CRM Tools Introduction
11.7.4 Mailchimp Revenue in Online CRM Tools Business (2019-2024)
11.7.5 Mailchimp Recent Development
11.8 HubSpot
11.8.1 HubSpot Company Detail
11.8.2 HubSpot Business Overview
11.8.3 HubSpot Online CRM Tools Introduction
11.8.4 HubSpot Revenue in Online CRM Tools Business (2019-2024)
11.8.5 HubSpot Recent Development
11.9 Genesys
11.9.1 Genesys Company Detail
11.9.2 Genesys Business Overview
11.9.3 Genesys Online CRM Tools Introduction
11.9.4 Genesys Revenue in Online CRM Tools Business (2019-2024)
11.9.5 Genesys Recent Development
11.10 Zoho CRM
11.10.1 Zoho CRM Company Detail
11.10.2 Zoho CRM Business Overview
11.10.3 Zoho CRM Online CRM Tools Introduction
11.10.4 Zoho CRM Revenue in Online CRM Tools Business (2019-2024)
11.10.5 Zoho CRM Recent Development
11.11 Copper
11.11.1 Copper Company Detail
11.11.2 Copper Business Overview
11.11.3 Copper Online CRM Tools Introduction
11.11.4 Copper Revenue in Online CRM Tools Business (2019-2024)
11.11.5 Copper Recent Development
11.12 amoCRM
11.12.1 amoCRM Company Detail
11.12.2 amoCRM Business Overview
11.12.3 amoCRM Online CRM Tools Introduction
11.12.4 amoCRM Revenue in Online CRM Tools Business (2019-2024)
11.12.5 amoCRM Recent Development
11.13 Freshsales
11.13.1 Freshsales Company Detail
11.13.2 Freshsales Business Overview
11.13.3 Freshsales Online CRM Tools Introduction
11.13.4 Freshsales Revenue in Online CRM Tools Business (2019-2024)
11.13.5 Freshsales Recent Development
11.14 Creatio (formerly bpm’online)
11.14.1 Creatio (formerly bpm’online) Company Detail
11.14.2 Creatio (formerly bpm’online) Business Overview
11.14.3 Creatio (formerly bpm’online) Online CRM Tools Introduction
11.14.4 Creatio (formerly bpm’online) Revenue in Online CRM Tools Business (2019-2024)
11.14.5 Creatio (formerly bpm’online) Recent Development
11.15 Teamgate CRM
11.15.1 Teamgate CRM Company Detail
11.15.2 Teamgate CRM Business Overview
11.15.3 Teamgate CRM Online CRM Tools Introduction
11.15.4 Teamgate CRM Revenue in Online CRM Tools Business (2019-2024)
11.15.5 Teamgate CRM Recent Development
11.16 Really Simple Systems CRM
11.16.1 Really Simple Systems CRM Company Detail
11.16.2 Really Simple Systems CRM Business Overview
11.16.3 Really Simple Systems CRM Online CRM Tools Introduction
11.16.4 Really Simple Systems CRM Revenue in Online CRM Tools Business (2019-2024)
11.16.5 Really Simple Systems CRM Recent Development
11.17 Agile CRM
11.17.1 Agile CRM Company Detail
11.17.2 Agile CRM Business Overview
11.17.3 Agile CRM Online CRM Tools Introduction
11.17.4 Agile CRM Revenue in Online CRM Tools Business (2019-2024)
11.17.5 Agile CRM Recent Development
11.18 Yetiforce CRM
11.18.1 Yetiforce CRM Company Detail
11.18.2 Yetiforce CRM Business Overview
11.18.3 Yetiforce CRM Online CRM Tools Introduction
11.18.4 Yetiforce CRM Revenue in Online CRM Tools Business (2019-2024)
11.18.5 Yetiforce CRM Recent Development
11.19 SutiCRM
11.19.1 SutiCRM Company Detail
11.19.2 SutiCRM Business Overview
11.19.3 SutiCRM Online CRM Tools Introduction
11.19.4 SutiCRM Revenue in Online CRM Tools Business (2019-2024)
11.19.5 SutiCRM Recent Development
11.20 InStream
11.20.1 InStream Company Detail
11.20.2 InStream Business Overview
11.20.3 InStream Online CRM Tools Introduction
11.20.4 InStream Revenue in Online CRM Tools Business (2019-2024)
11.20.5 InStream Recent Development
11.21 Vtiger CRM
11.21.1 Vtiger CRM Company Detail
11.21.2 Vtiger CRM Business Overview
11.21.3 Vtiger CRM Online CRM Tools Introduction
11.21.4 Vtiger CRM Revenue in Online CRM Tools Business (2019-2024)
11.21.5 Vtiger CRM Recent Development
11.22 Bitrix24
11.22.1 Bitrix24 Company Detail
11.22.2 Bitrix24 Business Overview
11.22.3 Bitrix24 Online CRM Tools Introduction
11.22.4 Bitrix24 Revenue in Online CRM Tools Business (2019-2024)
11.22.5 Bitrix24 Recent Development
11.23 SeoToaster CRM
11.23.1 SeoToaster CRM Company Detail
11.23.2 SeoToaster CRM Business Overview
11.23.3 SeoToaster CRM Online CRM Tools Introduction
11.23.4 SeoToaster CRM Revenue in Online CRM Tools Business (2019-2024)
11.23.5 SeoToaster CRM Recent Development
11.24 Breezz
11.24.1 Breezz Company Detail
11.24.2 Breezz Business Overview
11.24.3 Breezz Online CRM Tools Introduction
11.24.4 Breezz Revenue in Online CRM Tools Business (2019-2024)
11.24.5 Breezz Recent Development
11.25 RepairShopr
11.25.1 RepairShopr Company Detail
11.25.2 RepairShopr Business Overview
11.25.3 RepairShopr Online CRM Tools Introduction
11.25.4 RepairShopr Revenue in Online CRM Tools Business (2019-2024)
11.25.5 RepairShopr Recent Development
11.26 Yonyx
11.26.1 Yonyx Company Detail
11.26.2 Yonyx Business Overview
11.26.3 Yonyx Online CRM Tools Introduction
11.26.4 Yonyx Revenue in Online CRM Tools Business (2019-2024)
11.26.5 Yonyx Recent Development
11.27 Wakeupsales
11.27.1 Wakeupsales Company Detail
11.27.2 Wakeupsales Business Overview
11.27.3 Wakeupsales Online CRM Tools Introduction
11.27.4 Wakeupsales Revenue in Online CRM Tools Business (2019-2024)
11.27.5 Wakeupsales Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
Why ‘The Market Reports’
- Accept global payments [Credit Card / PayPal / Wire Transfer]
- Accept local payments in South Korea, Germany, China and India [Can pay in local currency]
Latest IT & Electronics Market Reports
Payments Accepted From
Connect with us at
Complete Secure Website
