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Global Outsourced Call Centers (Outsourced Contact Centers) Market Research Report 2024
Synopsis
In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The global Outsourced Call Centers (Outsourced Contact Centers) market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
This report aims to provide a comprehensive presentation of the global market for Outsourced Call Centers (Outsourced Contact Centers), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Outsourced Call Centers (Outsourced Contact Centers).
Report Scope
The Outsourced Call Centers (Outsourced Contact Centers) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Outsourced Call Centers (Outsourced Contact Centers) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Outsourced Call Centers (Outsourced Contact Centers) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech
Transcom
Serco
HKT Teleservices
Comdata
Segment by Type
On-Premise
Cloud-based
Segment by Application
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Outsourced Call Centers (Outsourced Contact Centers) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The global Outsourced Call Centers (Outsourced Contact Centers) market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
This report aims to provide a comprehensive presentation of the global market for Outsourced Call Centers (Outsourced Contact Centers), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Outsourced Call Centers (Outsourced Contact Centers).
Report Scope
The Outsourced Call Centers (Outsourced Contact Centers) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Outsourced Call Centers (Outsourced Contact Centers) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Outsourced Call Centers (Outsourced Contact Centers) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech
Transcom
Serco
HKT Teleservices
Comdata
Segment by Type
On-Premise
Cloud-based
Segment by Application
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Outsourced Call Centers (Outsourced Contact Centers) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2019-2030)
2.2 Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Region
2.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Region (2019-2024)
2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Region (2025-2030)
2.3 Outsourced Call Centers (Outsourced Contact Centers) Market Dynamics
2.3.1 Outsourced Call Centers (Outsourced Contact Centers) Industry Trends
2.3.2 Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
2.3.3 Outsourced Call Centers (Outsourced Contact Centers) Market Challenges
2.3.4 Outsourced Call Centers (Outsourced Contact Centers) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue
3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2019-2024)
3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2019-2024)
3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
3.4 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio
3.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2023
3.5 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
3.6 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
3.7 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Type
4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2019-2024)
4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2025-2030)
5 Outsourced Call Centers (Outsourced Contact Centers) Breakdown Data by Application
5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Application (2019-2024)
5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2019-2030)
6.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2019-2024)
6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2019-2030)
7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2019-2024)
7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size (2019-2030)
8.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2019-2024)
8.4 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2019-2030)
9.2 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2019-2024)
9.4 Latin America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size (2019-2030)
10.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2019-2024)
10.4 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Detail
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.1.5 Teleperformance Recent Development
11.2 Concentrix (Convergys)
11.2.1 Concentrix (Convergys) Company Detail
11.2.2 Concentrix (Convergys) Business Overview
11.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.2.5 Concentrix (Convergys) Recent Development
11.3 Alorica
11.3.1 Alorica Company Detail
11.3.2 Alorica Business Overview
11.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.3.5 Alorica Recent Development
11.4 Atento
11.4.1 Atento Company Detail
11.4.2 Atento Business Overview
11.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.4.5 Atento Recent Development
11.5 Acticall (Sitel)
11.5.1 Acticall (Sitel) Company Detail
11.5.2 Acticall (Sitel) Business Overview
11.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.5.5 Acticall (Sitel) Recent Development
11.6 Arvato
11.6.1 Arvato Company Detail
11.6.2 Arvato Business Overview
11.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.6.5 Arvato Recent Development
11.7 Sykes Enterprises
11.7.1 Sykes Enterprises Company Detail
11.7.2 Sykes Enterprises Business Overview
11.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.7.5 Sykes Enterprises Recent Development
11.8 TeleTech
11.8.1 TeleTech Company Detail
11.8.2 TeleTech Business Overview
11.8.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.8.4 TeleTech Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.8.5 TeleTech Recent Development
11.9 Transcom
11.9.1 Transcom Company Detail
11.9.2 Transcom Business Overview
11.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.9.5 Transcom Recent Development
11.10 Serco
11.10.1 Serco Company Detail
11.10.2 Serco Business Overview
11.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.10.5 Serco Recent Development
11.11 HKT Teleservices
11.11.1 HKT Teleservices Company Detail
11.11.2 HKT Teleservices Business Overview
11.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.11.5 HKT Teleservices Recent Development
11.12 Comdata
11.12.1 Comdata Company Detail
11.12.2 Comdata Business Overview
11.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
11.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2019-2024)
11.12.5 Comdata Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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