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Global Patient Experience Software Market Research Report 2024
Synopsis
Patient experience software is a type of software that helps healthcare providers and organizations measure, improve, and manage the experience and satisfaction of their patients. Patient experience software can collect and analyze feedback from patients through various channels such as surveys, reviews, ratings, comments, etc. Patient experience software can also provide insights and recommendations to improve the quality of care, service, and communication with patients. Patient experience software can also help healthcare providers and organizations comply with regulatory standards and accreditation requirements related to patient experience.
The global Patient Experience Software market was valued at US$ 1122 million in 2023 and is anticipated to reach US$ 2034.4 million by 2030, witnessing a CAGR of 8.5% during the forecast period 2024-2030.
The industry trend of patient experience software is influenced by several factors such as the growth of the healthcare sector, the demand for patient-centric care, the innovation and differentiation of patient experience software products and services, and the market competition. Some of the main trends that can be observed are:
The growth of the healthcare sector: The healthcare sector has been growing steadily in recent years, especially due to the impact of the COVID-19 pandemic, which has increased the demand for healthcare services and resources.This trend has increased the demand for patient experience software among healthcare providers and organizations, as they need to manage and improve the experience and satisfaction of their growing and diverse patient population.
The demand for patient-centric care: The patient-centric care is a model of care that puts the patient at the center of the decision-making process and considers their preferences, needs, values, and outcomes. The patient-centric care aims to improve the quality, safety, efficiency, and effectiveness of healthcare delivery, as well as to enhance the patient engagement, loyalty, and advocacy. According to a report by Accenture , 90% of healthcare executives agree that delivering a personalized patient experience is critical to their organization’s success. This trend has driven the adoption of patient experience software among healthcare providers and organizations, as they can use it to collect and analyze feedback from patients and provide them with more personalized and tailored care experiences.
The innovation and differentiation of patient experience software products and services: The patient experience software industry is also challenged by the need to innovate and differentiate its products and services in order to meet the changing needs and expectations of the customers and the market. The industry has been investing in research and development to create new products that offer better quality , performance , functionality , design , etc. For example , some of the innovations that have been introduced or are being developed in the industry are:
AI-powered patient experience software: AI-powered patient experience software is a type of patient experience software that uses artificial intelligence (AI) to enhance and automate various processes and tasks such as feedback collection , analysis , action , etc. AI-powered patient experience software can leverage machine learning , natural language processing , computer vision , etc. to create more effective , efficient , and intelligent patient experience solutions.
Mobile-based patient experience software: Mobile-based patient experience software is a type of patient experience software that uses mobile devices such as smartphones or tablets to access and use the software features and functions . Mobile-based patient experience software can offer benefits such as mobility , convenience , flexibility , productivity , etc.
Cloud-based patient experience software: Cloud-based patient experience software is a type of patient experience software that uses cloud computing technology to store and access data and applications over the internet rather than on local servers or devices . Cloud-based patient experience software can offer benefits such as scalability , accessibility , reliability , security , cost-effectiveness , etc.
This report aims to provide a comprehensive presentation of the global market for Patient Experience Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Patient Experience Software.
Report Scope
The Patient Experience Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Patient Experience Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Patient Experience Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Epic MyChart Bedside
Spok
Access Care Planning (formerly Mobizio)
Getwell
athenaCoordinator
eClinicalWorks
SimplePractice
Luma Health
Allscripts
ChiroTouch
Phreesia
DrChrono
SoftClinic
Solutionreach
WebPT
RevenueWell
Weave
Salesforce Health Cloud
patientNOW
PracticeSuite
Segment by Type
Interactive Patient Care Systems (IPC)
Patient Case Management
Patient Engagement
Patient Relationship Management (PRM)
Segment by Application
Hospitals
Health Systems
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Patient Experience Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Patient experience software is a type of software that helps healthcare providers and organizations measure, improve, and manage the experience and satisfaction of their patients. Patient experience software can collect and analyze feedback from patients through various channels such as surveys, reviews, ratings, comments, etc. Patient experience software can also provide insights and recommendations to improve the quality of care, service, and communication with patients. Patient experience software can also help healthcare providers and organizations comply with regulatory standards and accreditation requirements related to patient experience.
The global Patient Experience Software market was valued at US$ 1122 million in 2023 and is anticipated to reach US$ 2034.4 million by 2030, witnessing a CAGR of 8.5% during the forecast period 2024-2030.
The industry trend of patient experience software is influenced by several factors such as the growth of the healthcare sector, the demand for patient-centric care, the innovation and differentiation of patient experience software products and services, and the market competition. Some of the main trends that can be observed are:
The growth of the healthcare sector: The healthcare sector has been growing steadily in recent years, especially due to the impact of the COVID-19 pandemic, which has increased the demand for healthcare services and resources.This trend has increased the demand for patient experience software among healthcare providers and organizations, as they need to manage and improve the experience and satisfaction of their growing and diverse patient population.
The demand for patient-centric care: The patient-centric care is a model of care that puts the patient at the center of the decision-making process and considers their preferences, needs, values, and outcomes. The patient-centric care aims to improve the quality, safety, efficiency, and effectiveness of healthcare delivery, as well as to enhance the patient engagement, loyalty, and advocacy. According to a report by Accenture , 90% of healthcare executives agree that delivering a personalized patient experience is critical to their organization’s success. This trend has driven the adoption of patient experience software among healthcare providers and organizations, as they can use it to collect and analyze feedback from patients and provide them with more personalized and tailored care experiences.
The innovation and differentiation of patient experience software products and services: The patient experience software industry is also challenged by the need to innovate and differentiate its products and services in order to meet the changing needs and expectations of the customers and the market. The industry has been investing in research and development to create new products that offer better quality , performance , functionality , design , etc. For example , some of the innovations that have been introduced or are being developed in the industry are:
AI-powered patient experience software: AI-powered patient experience software is a type of patient experience software that uses artificial intelligence (AI) to enhance and automate various processes and tasks such as feedback collection , analysis , action , etc. AI-powered patient experience software can leverage machine learning , natural language processing , computer vision , etc. to create more effective , efficient , and intelligent patient experience solutions.
Mobile-based patient experience software: Mobile-based patient experience software is a type of patient experience software that uses mobile devices such as smartphones or tablets to access and use the software features and functions . Mobile-based patient experience software can offer benefits such as mobility , convenience , flexibility , productivity , etc.
Cloud-based patient experience software: Cloud-based patient experience software is a type of patient experience software that uses cloud computing technology to store and access data and applications over the internet rather than on local servers or devices . Cloud-based patient experience software can offer benefits such as scalability , accessibility , reliability , security , cost-effectiveness , etc.
This report aims to provide a comprehensive presentation of the global market for Patient Experience Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Patient Experience Software.
Report Scope
The Patient Experience Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Patient Experience Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Patient Experience Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Epic MyChart Bedside
Spok
Access Care Planning (formerly Mobizio)
Getwell
athenaCoordinator
eClinicalWorks
SimplePractice
Luma Health
Allscripts
ChiroTouch
Phreesia
DrChrono
SoftClinic
Solutionreach
WebPT
RevenueWell
Weave
Salesforce Health Cloud
patientNOW
PracticeSuite
Segment by Type
Interactive Patient Care Systems (IPC)
Patient Case Management
Patient Engagement
Patient Relationship Management (PRM)
Segment by Application
Hospitals
Health Systems
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Patient Experience Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Patient Experience Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Interactive Patient Care Systems (IPC)
1.2.3 Patient Case Management
1.2.4 Patient Engagement
1.2.5 Patient Relationship Management (PRM)
1.3 Market by Application
1.3.1 Global Patient Experience Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Hospitals
1.3.3 Health Systems
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Patient Experience Software Market Perspective (2019-2030)
2.2 Patient Experience Software Growth Trends by Region
2.2.1 Global Patient Experience Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Patient Experience Software Historic Market Size by Region (2019-2024)
2.2.3 Patient Experience Software Forecasted Market Size by Region (2025-2030)
2.3 Patient Experience Software Market Dynamics
2.3.1 Patient Experience Software Industry Trends
2.3.2 Patient Experience Software Market Drivers
2.3.3 Patient Experience Software Market Challenges
2.3.4 Patient Experience Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Patient Experience Software Players by Revenue
3.1.1 Global Top Patient Experience Software Players by Revenue (2019-2024)
3.1.2 Global Patient Experience Software Revenue Market Share by Players (2019-2024)
3.2 Global Patient Experience Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Patient Experience Software Revenue
3.4 Global Patient Experience Software Market Concentration Ratio
3.4.1 Global Patient Experience Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Patient Experience Software Revenue in 2023
3.5 Patient Experience Software Key Players Head office and Area Served
3.6 Key Players Patient Experience Software Product Solution and Service
3.7 Date of Enter into Patient Experience Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Patient Experience Software Breakdown Data by Type
4.1 Global Patient Experience Software Historic Market Size by Type (2019-2024)
4.2 Global Patient Experience Software Forecasted Market Size by Type (2025-2030)
5 Patient Experience Software Breakdown Data by Application
5.1 Global Patient Experience Software Historic Market Size by Application (2019-2024)
5.2 Global Patient Experience Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Patient Experience Software Market Size (2019-2030)
6.2 North America Patient Experience Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Patient Experience Software Market Size by Country (2019-2024)
6.4 North America Patient Experience Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Patient Experience Software Market Size (2019-2030)
7.2 Europe Patient Experience Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Patient Experience Software Market Size by Country (2019-2024)
7.4 Europe Patient Experience Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Patient Experience Software Market Size (2019-2030)
8.2 Asia-Pacific Patient Experience Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Patient Experience Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Patient Experience Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Patient Experience Software Market Size (2019-2030)
9.2 Latin America Patient Experience Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Patient Experience Software Market Size by Country (2019-2024)
9.4 Latin America Patient Experience Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Patient Experience Software Market Size (2019-2030)
10.2 Middle East & Africa Patient Experience Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Patient Experience Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Patient Experience Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Epic MyChart Bedside
11.1.1 Epic MyChart Bedside Company Detail
11.1.2 Epic MyChart Bedside Business Overview
11.1.3 Epic MyChart Bedside Patient Experience Software Introduction
11.1.4 Epic MyChart Bedside Revenue in Patient Experience Software Business (2019-2024)
11.1.5 Epic MyChart Bedside Recent Development
11.2 Spok
11.2.1 Spok Company Detail
11.2.2 Spok Business Overview
11.2.3 Spok Patient Experience Software Introduction
11.2.4 Spok Revenue in Patient Experience Software Business (2019-2024)
11.2.5 Spok Recent Development
11.3 Access Care Planning (formerly Mobizio)
11.3.1 Access Care Planning (formerly Mobizio) Company Detail
11.3.2 Access Care Planning (formerly Mobizio) Business Overview
11.3.3 Access Care Planning (formerly Mobizio) Patient Experience Software Introduction
11.3.4 Access Care Planning (formerly Mobizio) Revenue in Patient Experience Software Business (2019-2024)
11.3.5 Access Care Planning (formerly Mobizio) Recent Development
11.4 Getwell
11.4.1 Getwell Company Detail
11.4.2 Getwell Business Overview
11.4.3 Getwell Patient Experience Software Introduction
11.4.4 Getwell Revenue in Patient Experience Software Business (2019-2024)
11.4.5 Getwell Recent Development
11.5 athenaCoordinator
11.5.1 athenaCoordinator Company Detail
11.5.2 athenaCoordinator Business Overview
11.5.3 athenaCoordinator Patient Experience Software Introduction
11.5.4 athenaCoordinator Revenue in Patient Experience Software Business (2019-2024)
11.5.5 athenaCoordinator Recent Development
11.6 eClinicalWorks
11.6.1 eClinicalWorks Company Detail
11.6.2 eClinicalWorks Business Overview
11.6.3 eClinicalWorks Patient Experience Software Introduction
11.6.4 eClinicalWorks Revenue in Patient Experience Software Business (2019-2024)
11.6.5 eClinicalWorks Recent Development
11.7 SimplePractice
11.7.1 SimplePractice Company Detail
11.7.2 SimplePractice Business Overview
11.7.3 SimplePractice Patient Experience Software Introduction
11.7.4 SimplePractice Revenue in Patient Experience Software Business (2019-2024)
11.7.5 SimplePractice Recent Development
11.8 Luma Health
11.8.1 Luma Health Company Detail
11.8.2 Luma Health Business Overview
11.8.3 Luma Health Patient Experience Software Introduction
11.8.4 Luma Health Revenue in Patient Experience Software Business (2019-2024)
11.8.5 Luma Health Recent Development
11.9 Allscripts
11.9.1 Allscripts Company Detail
11.9.2 Allscripts Business Overview
11.9.3 Allscripts Patient Experience Software Introduction
11.9.4 Allscripts Revenue in Patient Experience Software Business (2019-2024)
11.9.5 Allscripts Recent Development
11.10 ChiroTouch
11.10.1 ChiroTouch Company Detail
11.10.2 ChiroTouch Business Overview
11.10.3 ChiroTouch Patient Experience Software Introduction
11.10.4 ChiroTouch Revenue in Patient Experience Software Business (2019-2024)
11.10.5 ChiroTouch Recent Development
11.11 Phreesia
11.11.1 Phreesia Company Detail
11.11.2 Phreesia Business Overview
11.11.3 Phreesia Patient Experience Software Introduction
11.11.4 Phreesia Revenue in Patient Experience Software Business (2019-2024)
11.11.5 Phreesia Recent Development
11.12 DrChrono
11.12.1 DrChrono Company Detail
11.12.2 DrChrono Business Overview
11.12.3 DrChrono Patient Experience Software Introduction
11.12.4 DrChrono Revenue in Patient Experience Software Business (2019-2024)
11.12.5 DrChrono Recent Development
11.13 SoftClinic
11.13.1 SoftClinic Company Detail
11.13.2 SoftClinic Business Overview
11.13.3 SoftClinic Patient Experience Software Introduction
11.13.4 SoftClinic Revenue in Patient Experience Software Business (2019-2024)
11.13.5 SoftClinic Recent Development
11.14 Solutionreach
11.14.1 Solutionreach Company Detail
11.14.2 Solutionreach Business Overview
11.14.3 Solutionreach Patient Experience Software Introduction
11.14.4 Solutionreach Revenue in Patient Experience Software Business (2019-2024)
11.14.5 Solutionreach Recent Development
11.15 WebPT
11.15.1 WebPT Company Detail
11.15.2 WebPT Business Overview
11.15.3 WebPT Patient Experience Software Introduction
11.15.4 WebPT Revenue in Patient Experience Software Business (2019-2024)
11.15.5 WebPT Recent Development
11.16 RevenueWell
11.16.1 RevenueWell Company Detail
11.16.2 RevenueWell Business Overview
11.16.3 RevenueWell Patient Experience Software Introduction
11.16.4 RevenueWell Revenue in Patient Experience Software Business (2019-2024)
11.16.5 RevenueWell Recent Development
11.17 Weave
11.17.1 Weave Company Detail
11.17.2 Weave Business Overview
11.17.3 Weave Patient Experience Software Introduction
11.17.4 Weave Revenue in Patient Experience Software Business (2019-2024)
11.17.5 Weave Recent Development
11.18 Salesforce Health Cloud
11.18.1 Salesforce Health Cloud Company Detail
11.18.2 Salesforce Health Cloud Business Overview
11.18.3 Salesforce Health Cloud Patient Experience Software Introduction
11.18.4 Salesforce Health Cloud Revenue in Patient Experience Software Business (2019-2024)
11.18.5 Salesforce Health Cloud Recent Development
11.19 patientNOW
11.19.1 patientNOW Company Detail
11.19.2 patientNOW Business Overview
11.19.3 patientNOW Patient Experience Software Introduction
11.19.4 patientNOW Revenue in Patient Experience Software Business (2019-2024)
11.19.5 patientNOW Recent Development
11.20 PracticeSuite
11.20.1 PracticeSuite Company Detail
11.20.2 PracticeSuite Business Overview
11.20.3 PracticeSuite Patient Experience Software Introduction
11.20.4 PracticeSuite Revenue in Patient Experience Software Business (2019-2024)
11.20.5 PracticeSuite Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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