Index
1 Market Overview
1.1 Product Overview and Scope of Service Quality Management
1.2 Classification of Service Quality Management by Type
1.2.1 Overview: Global Service Quality Management Market Size by Type: 2017 Versus 2021 Versus 2028
1.2.2 Global Service Quality Management Revenue Market Share by Type in 2021
1.2.3 Enterprise Feedback Management (EFM)
1.2.4 Web analytics
1.2.5 Text analytics
1.2.6 Speech analytics
1.2.7 Others
1.3 Global Service Quality Management Market by Application
1.3.1 Overview: Global Service Quality Management Market Size by Application: 2017 Versus 2021 Versus 2028
1.3.2 Small and Medium Enterprises
1.3.3 Large Enterprises
1.4 Global Service Quality Management Market Size & Forecast
1.5 Global Service Quality Management Market Size and Forecast by Region
1.5.1 Global Service Quality Management Market Size by Region: 2017 VS 2021 VS 2028
1.5.2 Global Service Quality Management Market Size by Region, (2017-2022)
1.5.3 North America Service Quality Management Market Size and Prospect (2017-2028)
1.5.4 Europe Service Quality Management Market Size and Prospect (2017-2028)
1.5.5 Asia-Pacific Service Quality Management Market Size and Prospect (2017-2028)
1.5.6 South America Service Quality Management Market Size and Prospect (2017-2028)
1.5.7 Middle East and Africa Service Quality Management Market Size and Prospect (2017-2028)
1.6 Market Drivers, Restraints and Trends
1.6.1 Service Quality Management Market Drivers
1.6.2 Service Quality Management Market Restraints
1.6.3 Service Quality Management Trends Analysis
2 Company Profiles
2.1 Adobe Systems
2.1.1 Adobe Systems Details
2.1.2 Adobe Systems Major Business
2.1.3 Adobe Systems Service Quality Management Product and Solutions
2.1.4 Adobe Systems Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.1.5 Adobe Systems Recent Developments and Future Plans
2.2 Amdocs
2.2.1 Amdocs Details
2.2.2 Amdocs Major Business
2.2.3 Amdocs Service Quality Management Product and Solutions
2.2.4 Amdocs Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.2.5 Amdocs Recent Developments and Future Plans
2.3 Alcate-Lucent
2.3.1 Alcate-Lucent Details
2.3.2 Alcate-Lucent Major Business
2.3.3 Alcate-Lucent Service Quality Management Product and Solutions
2.3.4 Alcate-Lucent Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.3.5 Alcate-Lucent Recent Developments and Future Plans
2.4 Cisco
2.4.1 Cisco Details
2.4.2 Cisco Major Business
2.4.3 Cisco Service Quality Management Product and Solutions
2.4.4 Cisco Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.4.5 Cisco Recent Developments and Future Plans
2.5 Egain Corporation
2.5.1 Egain Corporation Details
2.5.2 Egain Corporation Major Business
2.5.3 Egain Corporation Service Quality Management Product and Solutions
2.5.4 Egain Corporation Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.5.5 Egain Corporation Recent Developments and Future Plans
2.6 Ericsson
2.6.1 Ericsson Details
2.6.2 Ericsson Major Business
2.6.3 Ericsson Service Quality Management Product and Solutions
2.6.4 Ericsson Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.6.5 Ericsson Recent Developments and Future Plans
2.7 HP
2.7.1 HP Details
2.7.2 HP Major Business
2.7.3 HP Service Quality Management Product and Solutions
2.7.4 HP Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.7.5 HP Recent Developments and Future Plans
2.8 IBM
2.8.1 IBM Details
2.8.2 IBM Major Business
2.8.3 IBM Service Quality Management Product and Solutions
2.8.4 IBM Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.8.5 IBM Recent Developments and Future Plans
2.9 Oracle
2.9.1 Oracle Details
2.9.2 Oracle Major Business
2.9.3 Oracle Service Quality Management Product and Solutions
2.9.4 Oracle Service Quality Management Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
2.9.5 Oracle Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Service Quality Management Revenue and Share by Players (2019, 2020, 2021, and 2022)
3.2 Market Concentration Rate
3.2.1 Top 3 Service Quality Management Players Market Share in 2021
3.2.2 Top 10 Service Quality Management Players Market Share in 2021
3.2.3 Market Competition Trend
3.3 Service Quality Management Players Head Office, Products and Services Provided
3.4 Service Quality Management Mergers & Acquisitions
3.5 Service Quality Management New Entrants and Expansion Plans
4 Market Size Segment by Type
4.1 Global Service Quality Management Revenue and Market Share by Type (2017-2022)
4.2 Global Service Quality Management Market Forecast by Type (2023-2028)
5 Market Size Segment by Application
5.1 Global Service Quality Management Revenue Market Share by Application (2017-2022)
5.2 Global Service Quality Management Market Forecast by Application (2023-2028)
6 North America by Country, by Type, and by Application
6.1 North America Service Quality Management Revenue by Type (2017-2028)
6.2 North America Service Quality Management Revenue by Application (2017-2028)
6.3 North America Service Quality Management Market Size by Country
6.3.1 North America Service Quality Management Revenue by Country (2017-2028)
6.3.2 United States Service Quality Management Market Size and Forecast (2017-2028)
6.3.3 Canada Service Quality Management Market Size and Forecast (2017-2028)
6.3.4 Mexico Service Quality Management Market Size and Forecast (2017-2028)
7 Europe by Country, by Type, and by Application
7.1 Europe Service Quality Management Revenue by Type (2017-2028)
7.2 Europe Service Quality Management Revenue by Application (2017-2028)
7.3 Europe Service Quality Management Market Size by Country
7.3.1 Europe Service Quality Management Revenue by Country (2017-2028)
7.3.2 Germany Service Quality Management Market Size and Forecast (2017-2028)
7.3.3 France Service Quality Management Market Size and Forecast (2017-2028)
7.3.4 United Kingdom Service Quality Management Market Size and Forecast (2017-2028)
7.3.5 Russia Service Quality Management Market Size and Forecast (2017-2028)
7.3.6 Italy Service Quality Management Market Size and Forecast (2017-2028)
8 Asia-Pacific by Region, by Type, and by Application
8.1 Asia-Pacific Service Quality Management Revenue by Type (2017-2028)
8.2 Asia-Pacific Service Quality Management Revenue by Application (2017-2028)
8.3 Asia-Pacific Service Quality Management Market Size by Region
8.3.1 Asia-Pacific Service Quality Management Revenue by Region (2017-2028)
8.3.2 China Service Quality Management Market Size and Forecast (2017-2028)
8.3.3 Japan Service Quality Management Market Size and Forecast (2017-2028)
8.3.4 South Korea Service Quality Management Market Size and Forecast (2017-2028)
8.3.5 India Service Quality Management Market Size and Forecast (2017-2028)
8.3.6 Southeast Asia Service Quality Management Market Size and Forecast (2017-2028)
8.3.7 Australia Service Quality Management Market Size and Forecast (2017-2028)
9 South America by Country, by Type, and by Application
9.1 South America Service Quality Management Revenue by Type (2017-2028)
9.2 South America Service Quality Management Revenue by Application (2017-2028)
9.3 South America Service Quality Management Market Size by Country
9.3.1 South America Service Quality Management Revenue by Country (2017-2028)
9.3.2 Brazil Service Quality Management Market Size and Forecast (2017-2028)
9.3.3 Argentina Service Quality Management Market Size and Forecast (2017-2028)
10 Middle East & Africa by Country, by Type, and by Application
10.1 Middle East & Africa Service Quality Management Revenue by Type (2017-2028)
10.2 Middle East & Africa Service Quality Management Revenue by Application (2017-2028)
10.3 Middle East & Africa Service Quality Management Market Size by Country
10.3.1 Middle East & Africa Service Quality Management Revenue by Country (2017-2028)
10.3.2 Turkey Service Quality Management Market Size and Forecast (2017-2028)
10.3.3 Saudi Arabia Service Quality Management Market Size and Forecast (2017-2028)
10.3.4 UAE Service Quality Management Market Size and Forecast (2017-2028)
11 Research Findings and Conclusion
12 Appendix
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
List of Tables
List of Tables
Table 1. Global Service Quality Management Revenue by Type, (USD Million), 2017 VS 2021 VS 2028
Table 2. Global Service Quality Management Revenue by Application, (USD Million), 2017 VS 2021 VS 2028
Table 3. Global Market Service Quality Management Revenue (Million USD) Comparison by Region (2017 VS 2021 VS 2028)
Table 4. Global Service Quality Management Revenue (USD Million) by Region (2017-2022)
Table 5. Global Service Quality Management Revenue Market Share by Region (2023-2028)
Table 6. Adobe Systems Corporate Information, Head Office, and Major Competitors
Table 7. Adobe Systems Major Business
Table 8. Adobe Systems Service Quality Management Product and Solutions
Table 9. Adobe Systems Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 10. Amdocs Corporate Information, Head Office, and Major Competitors
Table 11. Amdocs Major Business
Table 12. Amdocs Service Quality Management Product and Solutions
Table 13. Amdocs Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 14. Alcate-Lucent Corporate Information, Head Office, and Major Competitors
Table 15. Alcate-Lucent Major Business
Table 16. Alcate-Lucent Service Quality Management Product and Solutions
Table 17. Alcate-Lucent Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 18. Cisco Corporate Information, Head Office, and Major Competitors
Table 19. Cisco Major Business
Table 20. Cisco Service Quality Management Product and Solutions
Table 21. Cisco Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 22. Egain Corporation Corporate Information, Head Office, and Major Competitors
Table 23. Egain Corporation Major Business
Table 24. Egain Corporation Service Quality Management Product and Solutions
Table 25. Egain Corporation Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 26. Ericsson Corporate Information, Head Office, and Major Competitors
Table 27. Ericsson Major Business
Table 28. Ericsson Service Quality Management Product and Solutions
Table 29. Ericsson Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 30. HP Corporate Information, Head Office, and Major Competitors
Table 31. HP Major Business
Table 32. HP Service Quality Management Product and Solutions
Table 33. HP Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 34. IBM Corporate Information, Head Office, and Major Competitors
Table 35. IBM Major Business
Table 36. IBM Service Quality Management Product and Solutions
Table 37. IBM Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 38. Oracle Corporate Information, Head Office, and Major Competitors
Table 39. Oracle Major Business
Table 40. Oracle Service Quality Management Product and Solutions
Table 41. Oracle Service Quality Management Revenue (USD Million), Gross Margin and Market Share (2019, 2020, 2021, and 2022)
Table 42. Global Service Quality Management Revenue (USD Million) by Players (2019, 2020, 2021, and 2022)
Table 43. Global Service Quality Management Revenue Share by Players (2019, 2020, 2021, and 2022)
Table 44. Breakdown of Service Quality Management by Company Type (Tier 1, Tier 2 and Tier 3)
Table 45. Service Quality Management Players Head Office, Products and Services Provided
Table 46. Service Quality Management Mergers & Acquisitions in the Past Five Years
Table 47. Service Quality Management New Entrants and Expansion Plans
Table 48. Global Service Quality Management Revenue (USD Million) by Type (2017-2022)
Table 49. Global Service Quality Management Revenue Share by Type (2017-2022)
Table 50. Global Service Quality Management Revenue Forecast by Type (2023-2028)
Table 51. Global Service Quality Management Revenue by Application (2017-2022)
Table 52. Global Service Quality Management Revenue Forecast by Application (2023-2028)
Table 53. North America Service Quality Management Revenue by Type (2017-2022) & (USD Million)
Table 54. North America Service Quality Management Revenue by Type (2023-2028) & (USD Million)
Table 55. North America Service Quality Management Revenue by Application (2017-2022) & (USD Million)
Table 56. North America Service Quality Management Revenue by Application (2023-2028) & (USD Million)
Table 57. North America Service Quality Management Revenue by Country (2017-2022) & (USD Million)
Table 58. North America Service Quality Management Revenue by Country (2023-2028) & (USD Million)
Table 59. Europe Service Quality Management Revenue by Type (2017-2022) & (USD Million)
Table 60. Europe Service Quality Management Revenue by Type (2023-2028) & (USD Million)
Table 61. Europe Service Quality Management Revenue by Application (2017-2022) & (USD Million)
Table 62. Europe Service Quality Management Revenue by Application (2023-2028) & (USD Million)
Table 63. Europe Service Quality Management Revenue by Country (2017-2022) & (USD Million)
Table 64. Europe Service Quality Management Revenue by Country (2023-2028) & (USD Million)
Table 65. Asia-Pacific Service Quality Management Revenue by Type (2017-2022) & (USD Million)
Table 66. Asia-Pacific Service Quality Management Revenue by Type (2023-2028) & (USD Million)
Table 67. Asia-Pacific Service Quality Management Revenue by Application (2017-2022) & (USD Million)
Table 68. Asia-Pacific Service Quality Management Revenue by Application (2023-2028) & (USD Million)
Table 69. Asia-Pacific Service Quality Management Revenue by Region (2017-2022) & (USD Million)
Table 70. Asia-Pacific Service Quality Management Revenue by Region (2023-2028) & (USD Million)
Table 71. South America Service Quality Management Revenue by Type (2017-2022) & (USD Million)
Table 72. South America Service Quality Management Revenue by Type (2023-2028) & (USD Million)
Table 73. South America Service Quality Management Revenue by Application (2017-2022) & (USD Million)
Table 74. South America Service Quality Management Revenue by Application (2023-2028) & (USD Million)
Table 75. South America Service Quality Management Revenue by Country (2017-2022) & (USD Million)
Table 76. South America Service Quality Management Revenue by Country (2023-2028) & (USD Million)
Table 77. Middle East & Africa Service Quality Management Revenue by Type (2017-2022) & (USD Million)
Table 78. Middle East & Africa Service Quality Management Revenue by Type (2023-2028) & (USD Million)
Table 79. Middle East & Africa Service Quality Management Revenue by Application (2017-2022) & (USD Million)
Table 80. Middle East & Africa Service Quality Management Revenue by Application (2023-2028) & (USD Million)
Table 81. Middle East & Africa Service Quality Management Revenue by Country (2017-2022) & (USD Million)
Table 82. Middle East & Africa Service Quality Management Revenue by Country (2023-2028) & (USD Million)
List of Figures
Figure 1. Service Quality Management Picture
Figure 2. Global Service Quality Management Revenue Market Share by Type in 2021
Figure 3. Enterprise Feedback Management (EFM)
Figure 4. Web analytics
Figure 5. Text analytics
Figure 6. Speech analytics
Figure 7. Others
Figure 8. Service Quality Management Revenue Market Share by Application in 2021
Figure 9. Small and Medium Enterprises Picture
Figure 10. Large Enterprises Picture
Figure 11. Global Service Quality Management Market Size, (USD Million): 2017 VS 2021 VS 2028
Figure 12. Global Service Quality Management Revenue and Forecast (2017-2028) & (USD Million)
Figure 13. Global Service Quality Management Revenue Market Share by Region (2017-2028)
Figure 14. Global Service Quality Management Revenue Market Share by Region in 2021
Figure 15. North America Service Quality Management Revenue (USD Million) and Growth Rate (2017-2028)
Figure 16. Europe Service Quality Management Revenue (USD Million) and Growth Rate (2017-2028)
Figure 17. Asia-Pacific Service Quality Management Revenue (USD Million) and Growth Rate (2017-2028)
Figure 18. South America Service Quality Management Revenue (USD Million) and Growth Rate (2017-2028)
Figure 19. Middle East and Africa Service Quality Management Revenue (USD Million) and Growth Rate (2017-2028)
Figure 20. Service Quality Management Market Drivers
Figure 21. Service Quality Management Market Restraints
Figure 22. Service Quality Management Market Trends
Figure 23. Adobe Systems Recent Developments and Future Plans
Figure 24. Amdocs Recent Developments and Future Plans
Figure 25. Alcate-Lucent Recent Developments and Future Plans
Figure 26. Cisco Recent Developments and Future Plans
Figure 27. Egain Corporation Recent Developments and Future Plans
Figure 28. Ericsson Recent Developments and Future Plans
Figure 29. HP Recent Developments and Future Plans
Figure 30. IBM Recent Developments and Future Plans
Figure 31. Oracle Recent Developments and Future Plans
Figure 32. Global Service Quality Management Revenue Share by Players in 2021
Figure 33. Service Quality Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2021
Figure 34. Global Top 3 Players Service Quality Management Revenue Market Share in 2021
Figure 35. Global Top 10 Players Service Quality Management Revenue Market Share in 2021
Figure 36. Key Players Market Share Trend (Top 3 Market Share: 2020 VS 2021 VS 2022)
Figure 37. Global Service Quality Management Revenue Share by Type in 2021
Figure 38. Global Service Quality Management Market Share Forecast by Type (2023-2028)
Figure 39. Global Service Quality Management Revenue Share by Application in 2021
Figure 40. Global Service Quality Management Market Share Forecast by Application (2023-2028)
Figure 41. North America Service Quality Management Sales Market Share by Type (2017-2028)
Figure 42. North America Service Quality Management Sales Market Share by Application (2017-2028)
Figure 43. North America Service Quality Management Revenue Market Share by Country (2017-2028)
Figure 44. United States Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 45. Canada Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 46. Mexico Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 47. Europe Service Quality Management Sales Market Share by Type (2017-2028)
Figure 48. Europe Service Quality Management Sales Market Share by Application (2017-2028)
Figure 49. Europe Service Quality Management Revenue Market Share by Country (2017-2028)
Figure 50. Germany Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 51. France Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 52. United Kingdom Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 53. Russia Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 54. Italy Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 55. Asia-Pacific Service Quality Management Sales Market Share by Type (2017-2028)
Figure 56. Asia-Pacific Service Quality Management Sales Market Share by Application (2017-2028)
Figure 57. Asia-Pacific Service Quality Management Revenue Market Share by Region (2017-2028)
Figure 58. China Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 59. Japan Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 60. South Korea Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 61. India Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 62. Southeast Asia Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 63. Australia Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 64. South America Service Quality Management Sales Market Share by Type (2017-2028)
Figure 65. South America Service Quality Management Sales Market Share by Application (2017-2028)
Figure 66. South America Service Quality Management Revenue Market Share by Country (2017-2028)
Figure 67. Brazil Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 68. Argentina Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 69. Middle East and Africa Service Quality Management Sales Market Share by Type (2017-2028)
Figure 70. Middle East and Africa Service Quality Management Sales Market Share by Application (2017-2028)
Figure 71. Middle East and Africa Service Quality Management Revenue Market Share by Country (2017-2028)
Figure 72. Turkey Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 73. Saudi Arabia Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 74. UAE Service Quality Management Revenue and Growth Rate (2017-2028) & (USD Million)
Figure 75. Methodology
Figure 76. Research Process and Data Source