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Global Service Quality Management Market Research Report 2024

Global Service Quality Management Market Research Report 2024

Publishing Date : Jan, 2024

License Type :
 

Report Code : 1885764

No of Pages : 75

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Synopsis

This report mainly studies service quality management market. Service quality management is a measure of how products and services supplied by a company meets and surpasses consumer expectation.

The global Service Quality Management market was valued at US$ 9376 million in 2023 and is anticipated to reach US$ 18570 million by 2030, witnessing a CAGR of 10.3% during the forecast period 2024-2030.

North American market for Service Quality Management is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Service Quality Management is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Service Quality Management in Small and Medium Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Service Quality Management include Adobe Systems, Amdocs, Alcate-Lucent, Cisco, Egain Corporation, Ericsson, HP, IBM and Oracle, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Service Quality Management, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Service Quality Management.

Report Scope

The Service Quality Management market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Service Quality Management market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Service Quality Management companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company

  • Adobe Systems
  • Amdocs
  • Alcate-Lucent
  • Cisco
  • Egain Corporation
  • Ericsson
  • HP
  • IBM
  • Oracle

Segment by Type

  • Enterprise Feedback Management (EFM)
  • Web analytics
  • Text analytics
  • Speech analytics
  • Others

Segment by Application

  • Small and Medium Enterprises
  • Large Enterprises

By Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia)
  • Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
  • Latin America (Mexico, Brazil, Argentina)
  • Middle East & Africa (Turkey, Saudi Arabia, UAE)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Service Quality Management companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Service Quality Management Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Enterprise Feedback Management (EFM)
1.2.3 Web analytics
1.2.4 Text analytics
1.2.5 Speech analytics
1.2.6 Others
1.3 Market by Application
1.3.1 Global Service Quality Management Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Small and Medium Enterprises
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Service Quality Management Market Perspective (2019-2030)
2.2 Service Quality Management Growth Trends by Region
2.2.1 Global Service Quality Management Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Service Quality Management Historic Market Size by Region (2019-2024)
2.2.3 Service Quality Management Forecasted Market Size by Region (2025-2030)
2.3 Service Quality Management Market Dynamics
2.3.1 Service Quality Management Industry Trends
2.3.2 Service Quality Management Market Drivers
2.3.3 Service Quality Management Market Challenges
2.3.4 Service Quality Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Service Quality Management Players by Revenue
3.1.1 Global Top Service Quality Management Players by Revenue (2019-2024)
3.1.2 Global Service Quality Management Revenue Market Share by Players (2019-2024)
3.2 Global Service Quality Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Service Quality Management Revenue
3.4 Global Service Quality Management Market Concentration Ratio
3.4.1 Global Service Quality Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Service Quality Management Revenue in 2023
3.5 Service Quality Management Key Players Head office and Area Served
3.6 Key Players Service Quality Management Product Solution and Service
3.7 Date of Enter into Service Quality Management Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Service Quality Management Breakdown Data by Type
4.1 Global Service Quality Management Historic Market Size by Type (2019-2024)
4.2 Global Service Quality Management Forecasted Market Size by Type (2025-2030)
5 Service Quality Management Breakdown Data by Application
5.1 Global Service Quality Management Historic Market Size by Application (2019-2024)
5.2 Global Service Quality Management Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Service Quality Management Market Size (2019-2030)
6.2 North America Service Quality Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Service Quality Management Market Size by Country (2019-2024)
6.4 North America Service Quality Management Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Service Quality Management Market Size (2019-2030)
7.2 Europe Service Quality Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Service Quality Management Market Size by Country (2019-2024)
7.4 Europe Service Quality Management Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Service Quality Management Market Size (2019-2030)
8.2 Asia-Pacific Service Quality Management Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Service Quality Management Market Size by Region (2019-2024)
8.4 Asia-Pacific Service Quality Management Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Service Quality Management Market Size (2019-2030)
9.2 Latin America Service Quality Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Service Quality Management Market Size by Country (2019-2024)
9.4 Latin America Service Quality Management Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Service Quality Management Market Size (2019-2030)
10.2 Middle East & Africa Service Quality Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Service Quality Management Market Size by Country (2019-2024)
10.4 Middle East & Africa Service Quality Management Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Adobe Systems
11.1.1 Adobe Systems Company Detail
11.1.2 Adobe Systems Business Overview
11.1.3 Adobe Systems Service Quality Management Introduction
11.1.4 Adobe Systems Revenue in Service Quality Management Business (2019-2024)
11.1.5 Adobe Systems Recent Development
11.2 Amdocs
11.2.1 Amdocs Company Detail
11.2.2 Amdocs Business Overview
11.2.3 Amdocs Service Quality Management Introduction
11.2.4 Amdocs Revenue in Service Quality Management Business (2019-2024)
11.2.5 Amdocs Recent Development
11.3 Alcate-Lucent
11.3.1 Alcate-Lucent Company Detail
11.3.2 Alcate-Lucent Business Overview
11.3.3 Alcate-Lucent Service Quality Management Introduction
11.3.4 Alcate-Lucent Revenue in Service Quality Management Business (2019-2024)
11.3.5 Alcate-Lucent Recent Development
11.4 Cisco
11.4.1 Cisco Company Detail
11.4.2 Cisco Business Overview
11.4.3 Cisco Service Quality Management Introduction
11.4.4 Cisco Revenue in Service Quality Management Business (2019-2024)
11.4.5 Cisco Recent Development
11.5 Egain Corporation
11.5.1 Egain Corporation Company Detail
11.5.2 Egain Corporation Business Overview
11.5.3 Egain Corporation Service Quality Management Introduction
11.5.4 Egain Corporation Revenue in Service Quality Management Business (2019-2024)
11.5.5 Egain Corporation Recent Development
11.6 Ericsson
11.6.1 Ericsson Company Detail
11.6.2 Ericsson Business Overview
11.6.3 Ericsson Service Quality Management Introduction
11.6.4 Ericsson Revenue in Service Quality Management Business (2019-2024)
11.6.5 Ericsson Recent Development
11.7 HP
11.7.1 HP Company Detail
11.7.2 HP Business Overview
11.7.3 HP Service Quality Management Introduction
11.7.4 HP Revenue in Service Quality Management Business (2019-2024)
11.7.5 HP Recent Development
11.8 IBM
11.8.1 IBM Company Detail
11.8.2 IBM Business Overview
11.8.3 IBM Service Quality Management Introduction
11.8.4 IBM Revenue in Service Quality Management Business (2019-2024)
11.8.5 IBM Recent Development
11.9 Oracle
11.9.1 Oracle Company Detail
11.9.2 Oracle Business Overview
11.9.3 Oracle Service Quality Management Introduction
11.9.4 Oracle Revenue in Service Quality Management Business (2019-2024)
11.9.5 Oracle Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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