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Synopsis
The global Social CRM market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Social CRM is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social CRM is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social CRM in Government is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social CRM include IBM, Jive Software Inc., Lithium Technologies, Microsoft Corporation, NetSuite, Oracle Corporation, Pegasystems, Salesforce.com and SAP SE, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social CRM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social CRM.
Report Scope
The Social CRM market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social CRM market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social CRM companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
IBM
Jive Software Inc.
Lithium Technologies
Microsoft Corporation
NetSuite
Oracle Corporation
Pegasystems
Salesforce.com
SAP SE
SugarCRM Inc.
Fxiaoke
Xiaoshouyi
Yonyou CRM
Waiqin 365
Acquia Inc.
Nimble
Zoho Corporation
GreenRope
Freshworks
Segment by Type
On-Cloud
On-Premise
Segment by Application
Government
Automotive
BFSI
Consumer Goods and Retail
Healthcare
Oil and Gas
Telecom and IT
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social CRM companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The global Social CRM market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Social CRM is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social CRM is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social CRM in Government is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social CRM include IBM, Jive Software Inc., Lithium Technologies, Microsoft Corporation, NetSuite, Oracle Corporation, Pegasystems, Salesforce.com and SAP SE, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social CRM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social CRM.
Report Scope
The Social CRM market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social CRM market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social CRM companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
IBM
Jive Software Inc.
Lithium Technologies
Microsoft Corporation
NetSuite
Oracle Corporation
Pegasystems
Salesforce.com
SAP SE
SugarCRM Inc.
Fxiaoke
Xiaoshouyi
Yonyou CRM
Waiqin 365
Acquia Inc.
Nimble
Zoho Corporation
GreenRope
Freshworks
Segment by Type
On-Cloud
On-Premise
Segment by Application
Government
Automotive
BFSI
Consumer Goods and Retail
Healthcare
Oil and Gas
Telecom and IT
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social CRM companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Social CRM Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Cloud
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global Social CRM Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Government
1.3.3 Automotive
1.3.4 BFSI
1.3.5 Consumer Goods and Retail
1.3.6 Healthcare
1.3.7 Oil and Gas
1.3.8 Telecom and IT
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Social CRM Market Perspective (2019-2030)
2.2 Social CRM Growth Trends by Region
2.2.1 Global Social CRM Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Social CRM Historic Market Size by Region (2019-2024)
2.2.3 Social CRM Forecasted Market Size by Region (2025-2030)
2.3 Social CRM Market Dynamics
2.3.1 Social CRM Industry Trends
2.3.2 Social CRM Market Drivers
2.3.3 Social CRM Market Challenges
2.3.4 Social CRM Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Social CRM Players by Revenue
3.1.1 Global Top Social CRM Players by Revenue (2019-2024)
3.1.2 Global Social CRM Revenue Market Share by Players (2019-2024)
3.2 Global Social CRM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Social CRM Revenue
3.4 Global Social CRM Market Concentration Ratio
3.4.1 Global Social CRM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Social CRM Revenue in 2023
3.5 Social CRM Key Players Head office and Area Served
3.6 Key Players Social CRM Product Solution and Service
3.7 Date of Enter into Social CRM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Social CRM Breakdown Data by Type
4.1 Global Social CRM Historic Market Size by Type (2019-2024)
4.2 Global Social CRM Forecasted Market Size by Type (2025-2030)
5 Social CRM Breakdown Data by Application
5.1 Global Social CRM Historic Market Size by Application (2019-2024)
5.2 Global Social CRM Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Social CRM Market Size (2019-2030)
6.2 North America Social CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Social CRM Market Size by Country (2019-2024)
6.4 North America Social CRM Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Social CRM Market Size (2019-2030)
7.2 Europe Social CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Social CRM Market Size by Country (2019-2024)
7.4 Europe Social CRM Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Social CRM Market Size (2019-2030)
8.2 Asia-Pacific Social CRM Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Social CRM Market Size by Region (2019-2024)
8.4 Asia-Pacific Social CRM Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Social CRM Market Size (2019-2030)
9.2 Latin America Social CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Social CRM Market Size by Country (2019-2024)
9.4 Latin America Social CRM Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Social CRM Market Size (2019-2030)
10.2 Middle East & Africa Social CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Social CRM Market Size by Country (2019-2024)
10.4 Middle East & Africa Social CRM Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Detail
11.1.2 IBM Business Overview
11.1.3 IBM Social CRM Introduction
11.1.4 IBM Revenue in Social CRM Business (2019-2024)
11.1.5 IBM Recent Development
11.2 Jive Software Inc.
11.2.1 Jive Software Inc. Company Detail
11.2.2 Jive Software Inc. Business Overview
11.2.3 Jive Software Inc. Social CRM Introduction
11.2.4 Jive Software Inc. Revenue in Social CRM Business (2019-2024)
11.2.5 Jive Software Inc. Recent Development
11.3 Lithium Technologies
11.3.1 Lithium Technologies Company Detail
11.3.2 Lithium Technologies Business Overview
11.3.3 Lithium Technologies Social CRM Introduction
11.3.4 Lithium Technologies Revenue in Social CRM Business (2019-2024)
11.3.5 Lithium Technologies Recent Development
11.4 Microsoft Corporation
11.4.1 Microsoft Corporation Company Detail
11.4.2 Microsoft Corporation Business Overview
11.4.3 Microsoft Corporation Social CRM Introduction
11.4.4 Microsoft Corporation Revenue in Social CRM Business (2019-2024)
11.4.5 Microsoft Corporation Recent Development
11.5 NetSuite
11.5.1 NetSuite Company Detail
11.5.2 NetSuite Business Overview
11.5.3 NetSuite Social CRM Introduction
11.5.4 NetSuite Revenue in Social CRM Business (2019-2024)
11.5.5 NetSuite Recent Development
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Detail
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation Social CRM Introduction
11.6.4 Oracle Corporation Revenue in Social CRM Business (2019-2024)
11.6.5 Oracle Corporation Recent Development
11.7 Pegasystems
11.7.1 Pegasystems Company Detail
11.7.2 Pegasystems Business Overview
11.7.3 Pegasystems Social CRM Introduction
11.7.4 Pegasystems Revenue in Social CRM Business (2019-2024)
11.7.5 Pegasystems Recent Development
11.8 Salesforce.com
11.8.1 Salesforce.com Company Detail
11.8.2 Salesforce.com Business Overview
11.8.3 Salesforce.com Social CRM Introduction
11.8.4 Salesforce.com Revenue in Social CRM Business (2019-2024)
11.8.5 Salesforce.com Recent Development
11.9 SAP SE
11.9.1 SAP SE Company Detail
11.9.2 SAP SE Business Overview
11.9.3 SAP SE Social CRM Introduction
11.9.4 SAP SE Revenue in Social CRM Business (2019-2024)
11.9.5 SAP SE Recent Development
11.10 SugarCRM Inc.
11.10.1 SugarCRM Inc. Company Detail
11.10.2 SugarCRM Inc. Business Overview
11.10.3 SugarCRM Inc. Social CRM Introduction
11.10.4 SugarCRM Inc. Revenue in Social CRM Business (2019-2024)
11.10.5 SugarCRM Inc. Recent Development
11.11 Fxiaoke
11.11.1 Fxiaoke Company Detail
11.11.2 Fxiaoke Business Overview
11.11.3 Fxiaoke Social CRM Introduction
11.11.4 Fxiaoke Revenue in Social CRM Business (2019-2024)
11.11.5 Fxiaoke Recent Development
11.12 Xiaoshouyi
11.12.1 Xiaoshouyi Company Detail
11.12.2 Xiaoshouyi Business Overview
11.12.3 Xiaoshouyi Social CRM Introduction
11.12.4 Xiaoshouyi Revenue in Social CRM Business (2019-2024)
11.12.5 Xiaoshouyi Recent Development
11.13 Yonyou CRM
11.13.1 Yonyou CRM Company Detail
11.13.2 Yonyou CRM Business Overview
11.13.3 Yonyou CRM Social CRM Introduction
11.13.4 Yonyou CRM Revenue in Social CRM Business (2019-2024)
11.13.5 Yonyou CRM Recent Development
11.14 Waiqin 365
11.14.1 Waiqin 365 Company Detail
11.14.2 Waiqin 365 Business Overview
11.14.3 Waiqin 365 Social CRM Introduction
11.14.4 Waiqin 365 Revenue in Social CRM Business (2019-2024)
11.14.5 Waiqin 365 Recent Development
11.15 Acquia Inc.
11.15.1 Acquia Inc. Company Detail
11.15.2 Acquia Inc. Business Overview
11.15.3 Acquia Inc. Social CRM Introduction
11.15.4 Acquia Inc. Revenue in Social CRM Business (2019-2024)
11.15.5 Acquia Inc. Recent Development
11.16 Nimble
11.16.1 Nimble Company Detail
11.16.2 Nimble Business Overview
11.16.3 Nimble Social CRM Introduction
11.16.4 Nimble Revenue in Social CRM Business (2019-2024)
11.16.5 Nimble Recent Development
11.17 Zoho Corporation
11.17.1 Zoho Corporation Company Detail
11.17.2 Zoho Corporation Business Overview
11.17.3 Zoho Corporation Social CRM Introduction
11.17.4 Zoho Corporation Revenue in Social CRM Business (2019-2024)
11.17.5 Zoho Corporation Recent Development
11.18 GreenRope
11.18.1 GreenRope Company Detail
11.18.2 GreenRope Business Overview
11.18.3 GreenRope Social CRM Introduction
11.18.4 GreenRope Revenue in Social CRM Business (2019-2024)
11.18.5 GreenRope Recent Development
11.19 Freshworks
11.19.1 Freshworks Company Detail
11.19.2 Freshworks Business Overview
11.19.3 Freshworks Social CRM Introduction
11.19.4 Freshworks Revenue in Social CRM Business (2019-2024)
11.19.5 Freshworks Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesList of Tables
Table 1. Global Social CRM Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of On-Cloud
Table 3. Key Players of On-Premise
Table 4. Global Social CRM Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 5. Global Social CRM Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global Social CRM Market Size by Region (2019-2024) & (US$ Million)
Table 7. Global Social CRM Market Share by Region (2019-2024)
Table 8. Global Social CRM Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 9. Global Social CRM Market Share by Region (2025-2030)
Table 10. Social CRM Market Trends
Table 11. Social CRM Market Drivers
Table 12. Social CRM Market Challenges
Table 13. Social CRM Market Restraints
Table 14. Global Social CRM Revenue by Players (2019-2024) & (US$ Million)
Table 15. Global Social CRM Market Share by Players (2019-2024)
Table 16. Global Top Social CRM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social CRM as of 2023)
Table 17. Ranking of Global Top Social CRM Companies by Revenue (US$ Million) in 2023
Table 18. Global 5 Largest Players Market Share by Social CRM Revenue (CR5 and HHI) & (2019-2024)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Social CRM Product Solution and Service
Table 21. Date of Enter into Social CRM Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Social CRM Market Size by Type (2019-2024) & (US$ Million)
Table 24. Global Social CRM Revenue Market Share by Type (2019-2024)
Table 25. Global Social CRM Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 26. Global Social CRM Revenue Market Share by Type (2025-2030)
Table 27. Global Social CRM Market Size by Application (2019-2024) & (US$ Million)
Table 28. Global Social CRM Revenue Market Share by Application (2019-2024)
Table 29. Global Social CRM Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 30. Global Social CRM Revenue Market Share by Application (2025-2030)
Table 31. North America Social CRM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 32. North America Social CRM Market Size by Country (2019-2024) & (US$ Million)
Table 33. North America Social CRM Market Size by Country (2025-2030) & (US$ Million)
Table 34. Europe Social CRM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. Europe Social CRM Market Size by Country (2019-2024) & (US$ Million)
Table 36. Europe Social CRM Market Size by Country (2025-2030) & (US$ Million)
Table 37. Asia-Pacific Social CRM Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 38. Asia-Pacific Social CRM Market Size by Region (2019-2024) & (US$ Million)
Table 39. Asia-Pacific Social CRM Market Size by Region (2025-2030) & (US$ Million)
Table 40. Latin America Social CRM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 41. Latin America Social CRM Market Size by Country (2019-2024) & (US$ Million)
Table 42. Latin America Social CRM Market Size by Country (2025-2030) & (US$ Million)
Table 43. Middle East & Africa Social CRM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Middle East & Africa Social CRM Market Size by Country (2019-2024) & (US$ Million)
Table 45. Middle East & Africa Social CRM Market Size by Country (2025-2030) & (US$ Million)
Table 46. IBM Company Detail
Table 47. IBM Business Overview
Table 48. IBM Social CRM Product
Table 49. IBM Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 50. IBM Recent Development
Table 51. Jive Software Inc. Company Detail
Table 52. Jive Software Inc. Business Overview
Table 53. Jive Software Inc. Social CRM Product
Table 54. Jive Software Inc. Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 55. Jive Software Inc. Recent Development
Table 56. Lithium Technologies Company Detail
Table 57. Lithium Technologies Business Overview
Table 58. Lithium Technologies Social CRM Product
Table 59. Lithium Technologies Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 60. Lithium Technologies Recent Development
Table 61. Microsoft Corporation Company Detail
Table 62. Microsoft Corporation Business Overview
Table 63. Microsoft Corporation Social CRM Product
Table 64. Microsoft Corporation Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 65. Microsoft Corporation Recent Development
Table 66. NetSuite Company Detail
Table 67. NetSuite Business Overview
Table 68. NetSuite Social CRM Product
Table 69. NetSuite Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 70. NetSuite Recent Development
Table 71. Oracle Corporation Company Detail
Table 72. Oracle Corporation Business Overview
Table 73. Oracle Corporation Social CRM Product
Table 74. Oracle Corporation Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 75. Oracle Corporation Recent Development
Table 76. Pegasystems Company Detail
Table 77. Pegasystems Business Overview
Table 78. Pegasystems Social CRM Product
Table 79. Pegasystems Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 80. Pegasystems Recent Development
Table 81. Salesforce.com Company Detail
Table 82. Salesforce.com Business Overview
Table 83. Salesforce.com Social CRM Product
Table 84. Salesforce.com Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 85. Salesforce.com Recent Development
Table 86. SAP SE Company Detail
Table 87. SAP SE Business Overview
Table 88. SAP SE Social CRM Product
Table 89. SAP SE Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 90. SAP SE Recent Development
Table 91. SugarCRM Inc. Company Detail
Table 92. SugarCRM Inc. Business Overview
Table 93. SugarCRM Inc. Social CRM Product
Table 94. SugarCRM Inc. Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 95. SugarCRM Inc. Recent Development
Table 96. Fxiaoke Company Detail
Table 97. Fxiaoke Business Overview
Table 98. Fxiaoke Social CRM Product
Table 99. Fxiaoke Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 100. Fxiaoke Recent Development
Table 101. Xiaoshouyi Company Detail
Table 102. Xiaoshouyi Business Overview
Table 103. Xiaoshouyi Social CRM Product
Table 104. Xiaoshouyi Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 105. Xiaoshouyi Recent Development
Table 106. Yonyou CRM Company Detail
Table 107. Yonyou CRM Business Overview
Table 108. Yonyou CRM Social CRM Product
Table 109. Yonyou CRM Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 110. Yonyou CRM Recent Development
Table 111. Waiqin 365 Company Detail
Table 112. Waiqin 365 Business Overview
Table 113. Waiqin 365 Social CRM Product
Table 114. Waiqin 365 Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 115. Waiqin 365 Recent Development
Table 116. Acquia Inc. Company Detail
Table 117. Acquia Inc. Business Overview
Table 118. Acquia Inc. Social CRM Product
Table 119. Acquia Inc. Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 120. Acquia Inc. Recent Development
Table 121. Nimble Company Detail
Table 122. Nimble Business Overview
Table 123. Nimble Social CRM Product
Table 124. Nimble Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 125. Nimble Recent Development
Table 126. Zoho Corporation Company Detail
Table 127. Zoho Corporation Business Overview
Table 128. Zoho Corporation Social CRM Product
Table 129. Zoho Corporation Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 130. Zoho Corporation Recent Development
Table 131. GreenRope Company Detail
Table 132. GreenRope Business Overview
Table 133. GreenRope Social CRM Product
Table 134. GreenRope Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 135. GreenRope Recent Development
Table 136. Freshworks Company Detail
Table 137. Freshworks Business Overview
Table 138. Freshworks Social CRM Product
Table 139. Freshworks Revenue in Social CRM Business (2019-2024) & (US$ Million)
Table 140. Freshworks Recent Development
Table 141. Research Programs/Design for This Report
Table 142. Key Data Information from Secondary Sources
Table 143. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Social CRM Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global Social CRM Market Share by Type: 2023 VS 2030
Figure 3. On-Cloud Features
Figure 4. On-Premise Features
Figure 5. Global Social CRM Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 6. Global Social CRM Market Share by Application: 2023 VS 2030
Figure 7. Government Case Studies
Figure 8. Automotive Case Studies
Figure 9. BFSI Case Studies
Figure 10. Consumer Goods and Retail Case Studies
Figure 11. Healthcare Case Studies
Figure 12. Oil and Gas Case Studies
Figure 13. Telecom and IT Case Studies
Figure 14. Social CRM Report Years Considered
Figure 15. Global Social CRM Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 16. Global Social CRM Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 17. Global Social CRM Market Share by Region: 2023 VS 2030
Figure 18. Global Social CRM Market Share by Players in 2023
Figure 19. Global Top Social CRM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social CRM as of 2023)
Figure 20. The Top 10 and 5 Players Market Share by Social CRM Revenue in 2023
Figure 21. North America Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 22. North America Social CRM Market Share by Country (2019-2030)
Figure 23. United States Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. Canada Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. Europe Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 26. Europe Social CRM Market Share by Country (2019-2030)
Figure 27. Germany Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. France Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. U.K. Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Italy Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Russia Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Nordic Countries Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Asia-Pacific Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 34. Asia-Pacific Social CRM Market Share by Region (2019-2030)
Figure 35. China Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. Japan Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. South Korea Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. Southeast Asia Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. India Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Australia Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Latin America Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 42. Latin America Social CRM Market Share by Country (2019-2030)
Figure 43. Mexico Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Brazil Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 45. Middle East & Africa Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 46. Middle East & Africa Social CRM Market Share by Country (2019-2030)
Figure 47. Turkey Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 48. Saudi Arabia Social CRM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 49. IBM Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 50. Jive Software Inc. Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 51. Lithium Technologies Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 52. Microsoft Corporation Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 53. NetSuite Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 54. Oracle Corporation Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 55. Pegasystems Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 56. Salesforce.com Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 57. SAP SE Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 58. SugarCRM Inc. Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 59. Fxiaoke Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 60. Xiaoshouyi Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 61. Yonyou CRM Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 62. Waiqin 365 Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 63. Acquia Inc. Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 64. Nimble Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 65. Zoho Corporation Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 66. GreenRope Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 67. Freshworks Revenue Growth Rate in Social CRM Business (2019-2024)
Figure 68. Bottom-up and Top-down Approaches for This Report
Figure 69. Data Triangulation
Figure 70. Key Executives Interviewed
Published By : QY Research
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