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Global Social CRM Software Market Research Report 2024
Synopsis
Enterprises and customers in social CRM are not only purchasing relationships, but also establishing a real customer-centered three-dimensional network relationship, so as to turn passive into active, soften direct sales, and establish a more stable relationship between enterprises and customers. For medical, educational and service-oriented enterprises, the demand of this management system is very large.
The global Social CRM Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Social CRM Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social CRM Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social CRM Software in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social CRM Software include NapoleonCat, Zoho CRM, Zendesk, Freshsales, Sprout Social, Insightly, Talkspirit, SeoToaster CRM and Nimble, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social CRM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social CRM Software.
Report Scope
The Social CRM Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social CRM Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social CRM Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
NapoleonCat
Zoho CRM
Zendesk
Freshsales
Sprout Social
Insightly
Talkspirit
SeoToaster CRM
Nimble
Agorapulse
Highrise CRM
SugarCRM
Relenta
NABD System
SalesSeek
Sendible
Jive
Yodle
Sage CRM
Infor CRM
Driftrock Flow
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social CRM Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Enterprises and customers in social CRM are not only purchasing relationships, but also establishing a real customer-centered three-dimensional network relationship, so as to turn passive into active, soften direct sales, and establish a more stable relationship between enterprises and customers. For medical, educational and service-oriented enterprises, the demand of this management system is very large.
The global Social CRM Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Social CRM Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social CRM Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social CRM Software in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social CRM Software include NapoleonCat, Zoho CRM, Zendesk, Freshsales, Sprout Social, Insightly, Talkspirit, SeoToaster CRM and Nimble, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social CRM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social CRM Software.
Report Scope
The Social CRM Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social CRM Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social CRM Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
NapoleonCat
Zoho CRM
Zendesk
Freshsales
Sprout Social
Insightly
Talkspirit
SeoToaster CRM
Nimble
Agorapulse
Highrise CRM
SugarCRM
Relenta
NABD System
SalesSeek
Sendible
Jive
Yodle
Sage CRM
Infor CRM
Driftrock Flow
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social CRM Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Social CRM Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Social CRM Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Social CRM Software Market Perspective (2019-2030)
2.2 Social CRM Software Growth Trends by Region
2.2.1 Global Social CRM Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Social CRM Software Historic Market Size by Region (2019-2024)
2.2.3 Social CRM Software Forecasted Market Size by Region (2025-2030)
2.3 Social CRM Software Market Dynamics
2.3.1 Social CRM Software Industry Trends
2.3.2 Social CRM Software Market Drivers
2.3.3 Social CRM Software Market Challenges
2.3.4 Social CRM Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Social CRM Software Players by Revenue
3.1.1 Global Top Social CRM Software Players by Revenue (2019-2024)
3.1.2 Global Social CRM Software Revenue Market Share by Players (2019-2024)
3.2 Global Social CRM Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Social CRM Software Revenue
3.4 Global Social CRM Software Market Concentration Ratio
3.4.1 Global Social CRM Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Social CRM Software Revenue in 2023
3.5 Social CRM Software Key Players Head office and Area Served
3.6 Key Players Social CRM Software Product Solution and Service
3.7 Date of Enter into Social CRM Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Social CRM Software Breakdown Data by Type
4.1 Global Social CRM Software Historic Market Size by Type (2019-2024)
4.2 Global Social CRM Software Forecasted Market Size by Type (2025-2030)
5 Social CRM Software Breakdown Data by Application
5.1 Global Social CRM Software Historic Market Size by Application (2019-2024)
5.2 Global Social CRM Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Social CRM Software Market Size (2019-2030)
6.2 North America Social CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Social CRM Software Market Size by Country (2019-2024)
6.4 North America Social CRM Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Social CRM Software Market Size (2019-2030)
7.2 Europe Social CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Social CRM Software Market Size by Country (2019-2024)
7.4 Europe Social CRM Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Social CRM Software Market Size (2019-2030)
8.2 Asia-Pacific Social CRM Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Social CRM Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Social CRM Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Social CRM Software Market Size (2019-2030)
9.2 Latin America Social CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Social CRM Software Market Size by Country (2019-2024)
9.4 Latin America Social CRM Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Social CRM Software Market Size (2019-2030)
10.2 Middle East & Africa Social CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Social CRM Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Social CRM Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 NapoleonCat
11.1.1 NapoleonCat Company Detail
11.1.2 NapoleonCat Business Overview
11.1.3 NapoleonCat Social CRM Software Introduction
11.1.4 NapoleonCat Revenue in Social CRM Software Business (2019-2024)
11.1.5 NapoleonCat Recent Development
11.2 Zoho CRM
11.2.1 Zoho CRM Company Detail
11.2.2 Zoho CRM Business Overview
11.2.3 Zoho CRM Social CRM Software Introduction
11.2.4 Zoho CRM Revenue in Social CRM Software Business (2019-2024)
11.2.5 Zoho CRM Recent Development
11.3 Zendesk
11.3.1 Zendesk Company Detail
11.3.2 Zendesk Business Overview
11.3.3 Zendesk Social CRM Software Introduction
11.3.4 Zendesk Revenue in Social CRM Software Business (2019-2024)
11.3.5 Zendesk Recent Development
11.4 Freshsales
11.4.1 Freshsales Company Detail
11.4.2 Freshsales Business Overview
11.4.3 Freshsales Social CRM Software Introduction
11.4.4 Freshsales Revenue in Social CRM Software Business (2019-2024)
11.4.5 Freshsales Recent Development
11.5 Sprout Social
11.5.1 Sprout Social Company Detail
11.5.2 Sprout Social Business Overview
11.5.3 Sprout Social Social CRM Software Introduction
11.5.4 Sprout Social Revenue in Social CRM Software Business (2019-2024)
11.5.5 Sprout Social Recent Development
11.6 Insightly
11.6.1 Insightly Company Detail
11.6.2 Insightly Business Overview
11.6.3 Insightly Social CRM Software Introduction
11.6.4 Insightly Revenue in Social CRM Software Business (2019-2024)
11.6.5 Insightly Recent Development
11.7 Talkspirit
11.7.1 Talkspirit Company Detail
11.7.2 Talkspirit Business Overview
11.7.3 Talkspirit Social CRM Software Introduction
11.7.4 Talkspirit Revenue in Social CRM Software Business (2019-2024)
11.7.5 Talkspirit Recent Development
11.8 SeoToaster CRM
11.8.1 SeoToaster CRM Company Detail
11.8.2 SeoToaster CRM Business Overview
11.8.3 SeoToaster CRM Social CRM Software Introduction
11.8.4 SeoToaster CRM Revenue in Social CRM Software Business (2019-2024)
11.8.5 SeoToaster CRM Recent Development
11.9 Nimble
11.9.1 Nimble Company Detail
11.9.2 Nimble Business Overview
11.9.3 Nimble Social CRM Software Introduction
11.9.4 Nimble Revenue in Social CRM Software Business (2019-2024)
11.9.5 Nimble Recent Development
11.10 Agorapulse
11.10.1 Agorapulse Company Detail
11.10.2 Agorapulse Business Overview
11.10.3 Agorapulse Social CRM Software Introduction
11.10.4 Agorapulse Revenue in Social CRM Software Business (2019-2024)
11.10.5 Agorapulse Recent Development
11.11 Highrise CRM
11.11.1 Highrise CRM Company Detail
11.11.2 Highrise CRM Business Overview
11.11.3 Highrise CRM Social CRM Software Introduction
11.11.4 Highrise CRM Revenue in Social CRM Software Business (2019-2024)
11.11.5 Highrise CRM Recent Development
11.12 SugarCRM
11.12.1 SugarCRM Company Detail
11.12.2 SugarCRM Business Overview
11.12.3 SugarCRM Social CRM Software Introduction
11.12.4 SugarCRM Revenue in Social CRM Software Business (2019-2024)
11.12.5 SugarCRM Recent Development
11.13 Relenta
11.13.1 Relenta Company Detail
11.13.2 Relenta Business Overview
11.13.3 Relenta Social CRM Software Introduction
11.13.4 Relenta Revenue in Social CRM Software Business (2019-2024)
11.13.5 Relenta Recent Development
11.14 NABD System
11.14.1 NABD System Company Detail
11.14.2 NABD System Business Overview
11.14.3 NABD System Social CRM Software Introduction
11.14.4 NABD System Revenue in Social CRM Software Business (2019-2024)
11.14.5 NABD System Recent Development
11.15 SalesSeek
11.15.1 SalesSeek Company Detail
11.15.2 SalesSeek Business Overview
11.15.3 SalesSeek Social CRM Software Introduction
11.15.4 SalesSeek Revenue in Social CRM Software Business (2019-2024)
11.15.5 SalesSeek Recent Development
11.16 Sendible
11.16.1 Sendible Company Detail
11.16.2 Sendible Business Overview
11.16.3 Sendible Social CRM Software Introduction
11.16.4 Sendible Revenue in Social CRM Software Business (2019-2024)
11.16.5 Sendible Recent Development
11.17 Jive
11.17.1 Jive Company Detail
11.17.2 Jive Business Overview
11.17.3 Jive Social CRM Software Introduction
11.17.4 Jive Revenue in Social CRM Software Business (2019-2024)
11.17.5 Jive Recent Development
11.18 Yodle
11.18.1 Yodle Company Detail
11.18.2 Yodle Business Overview
11.18.3 Yodle Social CRM Software Introduction
11.18.4 Yodle Revenue in Social CRM Software Business (2019-2024)
11.18.5 Yodle Recent Development
11.19 Sage CRM
11.19.1 Sage CRM Company Detail
11.19.2 Sage CRM Business Overview
11.19.3 Sage CRM Social CRM Software Introduction
11.19.4 Sage CRM Revenue in Social CRM Software Business (2019-2024)
11.19.5 Sage CRM Recent Development
11.20 Infor CRM
11.20.1 Infor CRM Company Detail
11.20.2 Infor CRM Business Overview
11.20.3 Infor CRM Social CRM Software Introduction
11.20.4 Infor CRM Revenue in Social CRM Software Business (2019-2024)
11.20.5 Infor CRM Recent Development
11.21 Driftrock Flow
11.21.1 Driftrock Flow Company Detail
11.21.2 Driftrock Flow Business Overview
11.21.3 Driftrock Flow Social CRM Software Introduction
11.21.4 Driftrock Flow Revenue in Social CRM Software Business (2019-2024)
11.21.5 Driftrock Flow Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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