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Global Social Customer Service Applications Market Research Report 2024
Synopsis
The social customer service market comprises applications that support social media as a component of an overall customer service strategy. Gartner classifies an application provider as a social customer service vendor if it supports customer service in one or two specific types of function: External communities: Often referred to as peer-to-peer communities, this Software enables customers and partners to blog, post, rate products/services and construct ideas, as well as support peer interactions and offer incentives for loyalty.
The global Social Customer Service Applications market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Social Customer Service Applications is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social Customer Service Applications is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social Customer Service Applications in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social Customer Service Applications include Zendesk, Intercom, Salesforce, Hootsuite, Vendor for Misc Products Salesforce, Khoros, Sparkcentral, Jive Software, an Aurea company and Pegasystems, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social Customer Service Applications, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Customer Service Applications.
Report Scope
The Social Customer Service Applications market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social Customer Service Applications market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social Customer Service Applications companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Zendesk
Intercom
Salesforce
Hootsuite
Vendor for Misc Products Salesforce
Khoros
Sparkcentral
Jive Software, an Aurea company
Pegasystems
Conversocial
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social Customer Service Applications companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The social customer service market comprises applications that support social media as a component of an overall customer service strategy. Gartner classifies an application provider as a social customer service vendor if it supports customer service in one or two specific types of function: External communities: Often referred to as peer-to-peer communities, this Software enables customers and partners to blog, post, rate products/services and construct ideas, as well as support peer interactions and offer incentives for loyalty.
The global Social Customer Service Applications market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Social Customer Service Applications is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social Customer Service Applications is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social Customer Service Applications in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social Customer Service Applications include Zendesk, Intercom, Salesforce, Hootsuite, Vendor for Misc Products Salesforce, Khoros, Sparkcentral, Jive Software, an Aurea company and Pegasystems, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social Customer Service Applications, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Customer Service Applications.
Report Scope
The Social Customer Service Applications market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social Customer Service Applications market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social Customer Service Applications companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Zendesk
Intercom
Salesforce
Hootsuite
Vendor for Misc Products Salesforce
Khoros
Sparkcentral
Jive Software, an Aurea company
Pegasystems
Conversocial
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social Customer Service Applications companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Social Customer Service Applications Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Social Customer Service Applications Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Social Customer Service Applications Market Perspective (2019-2030)
2.2 Social Customer Service Applications Growth Trends by Region
2.2.1 Global Social Customer Service Applications Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Social Customer Service Applications Historic Market Size by Region (2019-2024)
2.2.3 Social Customer Service Applications Forecasted Market Size by Region (2025-2030)
2.3 Social Customer Service Applications Market Dynamics
2.3.1 Social Customer Service Applications Industry Trends
2.3.2 Social Customer Service Applications Market Drivers
2.3.3 Social Customer Service Applications Market Challenges
2.3.4 Social Customer Service Applications Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Social Customer Service Applications Players by Revenue
3.1.1 Global Top Social Customer Service Applications Players by Revenue (2019-2024)
3.1.2 Global Social Customer Service Applications Revenue Market Share by Players (2019-2024)
3.2 Global Social Customer Service Applications Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Social Customer Service Applications Revenue
3.4 Global Social Customer Service Applications Market Concentration Ratio
3.4.1 Global Social Customer Service Applications Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Social Customer Service Applications Revenue in 2023
3.5 Social Customer Service Applications Key Players Head office and Area Served
3.6 Key Players Social Customer Service Applications Product Solution and Service
3.7 Date of Enter into Social Customer Service Applications Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Social Customer Service Applications Breakdown Data by Type
4.1 Global Social Customer Service Applications Historic Market Size by Type (2019-2024)
4.2 Global Social Customer Service Applications Forecasted Market Size by Type (2025-2030)
5 Social Customer Service Applications Breakdown Data by Application
5.1 Global Social Customer Service Applications Historic Market Size by Application (2019-2024)
5.2 Global Social Customer Service Applications Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Social Customer Service Applications Market Size (2019-2030)
6.2 North America Social Customer Service Applications Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Social Customer Service Applications Market Size by Country (2019-2024)
6.4 North America Social Customer Service Applications Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Social Customer Service Applications Market Size (2019-2030)
7.2 Europe Social Customer Service Applications Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Social Customer Service Applications Market Size by Country (2019-2024)
7.4 Europe Social Customer Service Applications Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Social Customer Service Applications Market Size (2019-2030)
8.2 Asia-Pacific Social Customer Service Applications Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Social Customer Service Applications Market Size by Region (2019-2024)
8.4 Asia-Pacific Social Customer Service Applications Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Social Customer Service Applications Market Size (2019-2030)
9.2 Latin America Social Customer Service Applications Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Social Customer Service Applications Market Size by Country (2019-2024)
9.4 Latin America Social Customer Service Applications Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Social Customer Service Applications Market Size (2019-2030)
10.2 Middle East & Africa Social Customer Service Applications Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Social Customer Service Applications Market Size by Country (2019-2024)
10.4 Middle East & Africa Social Customer Service Applications Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Social Customer Service Applications Introduction
11.1.4 Zendesk Revenue in Social Customer Service Applications Business (2019-2024)
11.1.5 Zendesk Recent Development
11.2 Intercom
11.2.1 Intercom Company Detail
11.2.2 Intercom Business Overview
11.2.3 Intercom Social Customer Service Applications Introduction
11.2.4 Intercom Revenue in Social Customer Service Applications Business (2019-2024)
11.2.5 Intercom Recent Development
11.3 Salesforce
11.3.1 Salesforce Company Detail
11.3.2 Salesforce Business Overview
11.3.3 Salesforce Social Customer Service Applications Introduction
11.3.4 Salesforce Revenue in Social Customer Service Applications Business (2019-2024)
11.3.5 Salesforce Recent Development
11.4 Hootsuite
11.4.1 Hootsuite Company Detail
11.4.2 Hootsuite Business Overview
11.4.3 Hootsuite Social Customer Service Applications Introduction
11.4.4 Hootsuite Revenue in Social Customer Service Applications Business (2019-2024)
11.4.5 Hootsuite Recent Development
11.5 Vendor for Misc Products Salesforce
11.5.1 Vendor for Misc Products Salesforce Company Detail
11.5.2 Vendor for Misc Products Salesforce Business Overview
11.5.3 Vendor for Misc Products Salesforce Social Customer Service Applications Introduction
11.5.4 Vendor for Misc Products Salesforce Revenue in Social Customer Service Applications Business (2019-2024)
11.5.5 Vendor for Misc Products Salesforce Recent Development
11.6 Khoros
11.6.1 Khoros Company Detail
11.6.2 Khoros Business Overview
11.6.3 Khoros Social Customer Service Applications Introduction
11.6.4 Khoros Revenue in Social Customer Service Applications Business (2019-2024)
11.6.5 Khoros Recent Development
11.7 Sparkcentral
11.7.1 Sparkcentral Company Detail
11.7.2 Sparkcentral Business Overview
11.7.3 Sparkcentral Social Customer Service Applications Introduction
11.7.4 Sparkcentral Revenue in Social Customer Service Applications Business (2019-2024)
11.7.5 Sparkcentral Recent Development
11.8 Jive Software, an Aurea company
11.8.1 Jive Software, an Aurea company Company Detail
11.8.2 Jive Software, an Aurea company Business Overview
11.8.3 Jive Software, an Aurea company Social Customer Service Applications Introduction
11.8.4 Jive Software, an Aurea company Revenue in Social Customer Service Applications Business (2019-2024)
11.8.5 Jive Software, an Aurea company Recent Development
11.9 Pegasystems
11.9.1 Pegasystems Company Detail
11.9.2 Pegasystems Business Overview
11.9.3 Pegasystems Social Customer Service Applications Introduction
11.9.4 Pegasystems Revenue in Social Customer Service Applications Business (2019-2024)
11.9.5 Pegasystems Recent Development
11.10 Conversocial
11.10.1 Conversocial Company Detail
11.10.2 Conversocial Business Overview
11.10.3 Conversocial Social Customer Service Applications Introduction
11.10.4 Conversocial Revenue in Social Customer Service Applications Business (2019-2024)
11.10.5 Conversocial Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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