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Global Social Customer Service Software Market Research Report 2024
Synopsis
Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on such social media platforms as Twitter and Facebook, among others, and create tickets for support agents to best respond to mentions and provide proper service.
The global Social Customer Service Software market was valued at US$ 846 million in 2023 and is anticipated to reach US$ 1301.6 million by 2030, witnessing a CAGR of 6.5% during the forecast period 2024-2030.
North American market for Social Customer Service Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social Customer Service Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social Customer Service Software in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social Customer Service Software include Zendesk, Salesforce.com, Zoho Corporation, Quality Unit, Sprinklr, CX Social, Conversocial, Lithium Technologies and Cisco Systems, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Customer Service Software.
Report Scope
The Social Customer Service Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social Customer Service Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social Customer Service Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Zendesk
Salesforce.com
Zoho Corporation
Quality Unit
Sprinklr
CX Social
Conversocial
Lithium Technologies
Cisco Systems
Sparkcentral
Oracle
Brand Embassy
Segment by Type
On-Premises
Cloud Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social Customer Service Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on such social media platforms as Twitter and Facebook, among others, and create tickets for support agents to best respond to mentions and provide proper service.
The global Social Customer Service Software market was valued at US$ 846 million in 2023 and is anticipated to reach US$ 1301.6 million by 2030, witnessing a CAGR of 6.5% during the forecast period 2024-2030.
North American market for Social Customer Service Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social Customer Service Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social Customer Service Software in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social Customer Service Software include Zendesk, Salesforce.com, Zoho Corporation, Quality Unit, Sprinklr, CX Social, Conversocial, Lithium Technologies and Cisco Systems, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Customer Service Software.
Report Scope
The Social Customer Service Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social Customer Service Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social Customer Service Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Zendesk
Salesforce.com
Zoho Corporation
Quality Unit
Sprinklr
CX Social
Conversocial
Lithium Technologies
Cisco Systems
Sparkcentral
Oracle
Brand Embassy
Segment by Type
On-Premises
Cloud Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social Customer Service Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Social Customer Service Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premises
1.2.3 Cloud Based
1.3 Market by Application
1.3.1 Global Social Customer Service Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Social Customer Service Software Market Perspective (2019-2030)
2.2 Social Customer Service Software Growth Trends by Region
2.2.1 Global Social Customer Service Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Social Customer Service Software Historic Market Size by Region (2019-2024)
2.2.3 Social Customer Service Software Forecasted Market Size by Region (2025-2030)
2.3 Social Customer Service Software Market Dynamics
2.3.1 Social Customer Service Software Industry Trends
2.3.2 Social Customer Service Software Market Drivers
2.3.3 Social Customer Service Software Market Challenges
2.3.4 Social Customer Service Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Social Customer Service Software Players by Revenue
3.1.1 Global Top Social Customer Service Software Players by Revenue (2019-2024)
3.1.2 Global Social Customer Service Software Revenue Market Share by Players (2019-2024)
3.2 Global Social Customer Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Social Customer Service Software Revenue
3.4 Global Social Customer Service Software Market Concentration Ratio
3.4.1 Global Social Customer Service Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Social Customer Service Software Revenue in 2023
3.5 Social Customer Service Software Key Players Head office and Area Served
3.6 Key Players Social Customer Service Software Product Solution and Service
3.7 Date of Enter into Social Customer Service Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Social Customer Service Software Breakdown Data by Type
4.1 Global Social Customer Service Software Historic Market Size by Type (2019-2024)
4.2 Global Social Customer Service Software Forecasted Market Size by Type (2025-2030)
5 Social Customer Service Software Breakdown Data by Application
5.1 Global Social Customer Service Software Historic Market Size by Application (2019-2024)
5.2 Global Social Customer Service Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Social Customer Service Software Market Size (2019-2030)
6.2 North America Social Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Social Customer Service Software Market Size by Country (2019-2024)
6.4 North America Social Customer Service Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Social Customer Service Software Market Size (2019-2030)
7.2 Europe Social Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Social Customer Service Software Market Size by Country (2019-2024)
7.4 Europe Social Customer Service Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Social Customer Service Software Market Size (2019-2030)
8.2 Asia-Pacific Social Customer Service Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Social Customer Service Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Social Customer Service Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Social Customer Service Software Market Size (2019-2030)
9.2 Latin America Social Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Social Customer Service Software Market Size by Country (2019-2024)
9.4 Latin America Social Customer Service Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Social Customer Service Software Market Size (2019-2030)
10.2 Middle East & Africa Social Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Social Customer Service Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Social Customer Service Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Social Customer Service Software Introduction
11.1.4 Zendesk Revenue in Social Customer Service Software Business (2019-2024)
11.1.5 Zendesk Recent Development
11.2 Salesforce.com
11.2.1 Salesforce.com Company Detail
11.2.2 Salesforce.com Business Overview
11.2.3 Salesforce.com Social Customer Service Software Introduction
11.2.4 Salesforce.com Revenue in Social Customer Service Software Business (2019-2024)
11.2.5 Salesforce.com Recent Development
11.3 Zoho Corporation
11.3.1 Zoho Corporation Company Detail
11.3.2 Zoho Corporation Business Overview
11.3.3 Zoho Corporation Social Customer Service Software Introduction
11.3.4 Zoho Corporation Revenue in Social Customer Service Software Business (2019-2024)
11.3.5 Zoho Corporation Recent Development
11.4 Quality Unit
11.4.1 Quality Unit Company Detail
11.4.2 Quality Unit Business Overview
11.4.3 Quality Unit Social Customer Service Software Introduction
11.4.4 Quality Unit Revenue in Social Customer Service Software Business (2019-2024)
11.4.5 Quality Unit Recent Development
11.5 Sprinklr
11.5.1 Sprinklr Company Detail
11.5.2 Sprinklr Business Overview
11.5.3 Sprinklr Social Customer Service Software Introduction
11.5.4 Sprinklr Revenue in Social Customer Service Software Business (2019-2024)
11.5.5 Sprinklr Recent Development
11.6 CX Social
11.6.1 CX Social Company Detail
11.6.2 CX Social Business Overview
11.6.3 CX Social Social Customer Service Software Introduction
11.6.4 CX Social Revenue in Social Customer Service Software Business (2019-2024)
11.6.5 CX Social Recent Development
11.7 Conversocial
11.7.1 Conversocial Company Detail
11.7.2 Conversocial Business Overview
11.7.3 Conversocial Social Customer Service Software Introduction
11.7.4 Conversocial Revenue in Social Customer Service Software Business (2019-2024)
11.7.5 Conversocial Recent Development
11.8 Lithium Technologies
11.8.1 Lithium Technologies Company Detail
11.8.2 Lithium Technologies Business Overview
11.8.3 Lithium Technologies Social Customer Service Software Introduction
11.8.4 Lithium Technologies Revenue in Social Customer Service Software Business (2019-2024)
11.8.5 Lithium Technologies Recent Development
11.9 Cisco Systems
11.9.1 Cisco Systems Company Detail
11.9.2 Cisco Systems Business Overview
11.9.3 Cisco Systems Social Customer Service Software Introduction
11.9.4 Cisco Systems Revenue in Social Customer Service Software Business (2019-2024)
11.9.5 Cisco Systems Recent Development
11.10 Sparkcentral
11.10.1 Sparkcentral Company Detail
11.10.2 Sparkcentral Business Overview
11.10.3 Sparkcentral Social Customer Service Software Introduction
11.10.4 Sparkcentral Revenue in Social Customer Service Software Business (2019-2024)
11.10.5 Sparkcentral Recent Development
11.11 Oracle
11.11.1 Oracle Company Detail
11.11.2 Oracle Business Overview
11.11.3 Oracle Social Customer Service Software Introduction
11.11.4 Oracle Revenue in Social Customer Service Software Business (2019-2024)
11.11.5 Oracle Recent Development
11.12 Brand Embassy
11.12.1 Brand Embassy Company Detail
11.12.2 Brand Embassy Business Overview
11.12.3 Brand Embassy Social Customer Service Software Introduction
11.12.4 Brand Embassy Revenue in Social Customer Service Software Business (2019-2024)
11.12.5 Brand Embassy Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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