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Global Social Media Customer Service Software Market Research Report 2024

Global Social Media Customer Service Software Market Research Report 2024

Publishing Date : Feb, 2024

License Type :
 

Report Code : 1899279

No of Pages : 101

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Synopsis
Social customer service is the practice of proactively listening for and responding to support issues on social channels.
The global Social Media Customer Service Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Social Media Customer Service Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Social Media Customer Service Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Social Media Customer Service Software in SME (Small and Medium Enterprises) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Social Media Customer Service Software include Brand Embassy, Brand24, Conversocial, Coosto, Copiny, Desk.com Inc, Deskero, eGain and Engage, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Social Media Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Media Customer Service Software.
Report Scope
The Social Media Customer Service Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Social Media Customer Service Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Social Media Customer Service Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Brand Embassy
Brand24
Conversocial
Coosto
Copiny
Desk.com Inc
Deskero
eGain
Engage
Freshdesk
Hootsuite
inSided
Interactions
Khoros Care
LogMeIn Inc
NapoleonCat
Sentiment
Sleek
Socialbakers
SoDash
Sparkcentral
Sprinklr
Sprout Social
ThoughtBuzz
Zoho
Segment by Type
On-Premise
Cloud-Based
SaaS
Segment by Application
SME (Small and Medium Enterprises)
Large Enterprise
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Social Media Customer Service Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Social Media Customer Service Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premise
1.2.3 Cloud-Based
1.2.4 SaaS
1.3 Market by Application
1.3.1 Global Social Media Customer Service Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 SME (Small and Medium Enterprises)
1.3.3 Large Enterprise
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Social Media Customer Service Software Market Perspective (2019-2030)
2.2 Social Media Customer Service Software Growth Trends by Region
2.2.1 Global Social Media Customer Service Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Social Media Customer Service Software Historic Market Size by Region (2019-2024)
2.2.3 Social Media Customer Service Software Forecasted Market Size by Region (2025-2030)
2.3 Social Media Customer Service Software Market Dynamics
2.3.1 Social Media Customer Service Software Industry Trends
2.3.2 Social Media Customer Service Software Market Drivers
2.3.3 Social Media Customer Service Software Market Challenges
2.3.4 Social Media Customer Service Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Social Media Customer Service Software Players by Revenue
3.1.1 Global Top Social Media Customer Service Software Players by Revenue (2019-2024)
3.1.2 Global Social Media Customer Service Software Revenue Market Share by Players (2019-2024)
3.2 Global Social Media Customer Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Social Media Customer Service Software Revenue
3.4 Global Social Media Customer Service Software Market Concentration Ratio
3.4.1 Global Social Media Customer Service Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Social Media Customer Service Software Revenue in 2023
3.5 Social Media Customer Service Software Key Players Head office and Area Served
3.6 Key Players Social Media Customer Service Software Product Solution and Service
3.7 Date of Enter into Social Media Customer Service Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Social Media Customer Service Software Breakdown Data by Type
4.1 Global Social Media Customer Service Software Historic Market Size by Type (2019-2024)
4.2 Global Social Media Customer Service Software Forecasted Market Size by Type (2025-2030)
5 Social Media Customer Service Software Breakdown Data by Application
5.1 Global Social Media Customer Service Software Historic Market Size by Application (2019-2024)
5.2 Global Social Media Customer Service Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Social Media Customer Service Software Market Size (2019-2030)
6.2 North America Social Media Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Social Media Customer Service Software Market Size by Country (2019-2024)
6.4 North America Social Media Customer Service Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Social Media Customer Service Software Market Size (2019-2030)
7.2 Europe Social Media Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Social Media Customer Service Software Market Size by Country (2019-2024)
7.4 Europe Social Media Customer Service Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Social Media Customer Service Software Market Size (2019-2030)
8.2 Asia-Pacific Social Media Customer Service Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Social Media Customer Service Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Social Media Customer Service Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Social Media Customer Service Software Market Size (2019-2030)
9.2 Latin America Social Media Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Social Media Customer Service Software Market Size by Country (2019-2024)
9.4 Latin America Social Media Customer Service Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Social Media Customer Service Software Market Size (2019-2030)
10.2 Middle East & Africa Social Media Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Social Media Customer Service Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Social Media Customer Service Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Brand Embassy
11.1.1 Brand Embassy Company Detail
11.1.2 Brand Embassy Business Overview
11.1.3 Brand Embassy Social Media Customer Service Software Introduction
11.1.4 Brand Embassy Revenue in Social Media Customer Service Software Business (2019-2024)
11.1.5 Brand Embassy Recent Development
11.2 Brand24
11.2.1 Brand24 Company Detail
11.2.2 Brand24 Business Overview
11.2.3 Brand24 Social Media Customer Service Software Introduction
11.2.4 Brand24 Revenue in Social Media Customer Service Software Business (2019-2024)
11.2.5 Brand24 Recent Development
11.3 Conversocial
11.3.1 Conversocial Company Detail
11.3.2 Conversocial Business Overview
11.3.3 Conversocial Social Media Customer Service Software Introduction
11.3.4 Conversocial Revenue in Social Media Customer Service Software Business (2019-2024)
11.3.5 Conversocial Recent Development
11.4 Coosto
11.4.1 Coosto Company Detail
11.4.2 Coosto Business Overview
11.4.3 Coosto Social Media Customer Service Software Introduction
11.4.4 Coosto Revenue in Social Media Customer Service Software Business (2019-2024)
11.4.5 Coosto Recent Development
11.5 Copiny
11.5.1 Copiny Company Detail
11.5.2 Copiny Business Overview
11.5.3 Copiny Social Media Customer Service Software Introduction
11.5.4 Copiny Revenue in Social Media Customer Service Software Business (2019-2024)
11.5.5 Copiny Recent Development
11.6 Desk.com Inc
11.6.1 Desk.com Inc Company Detail
11.6.2 Desk.com Inc Business Overview
11.6.3 Desk.com Inc Social Media Customer Service Software Introduction
11.6.4 Desk.com Inc Revenue in Social Media Customer Service Software Business (2019-2024)
11.6.5 Desk.com Inc Recent Development
11.7 Deskero
11.7.1 Deskero Company Detail
11.7.2 Deskero Business Overview
11.7.3 Deskero Social Media Customer Service Software Introduction
11.7.4 Deskero Revenue in Social Media Customer Service Software Business (2019-2024)
11.7.5 Deskero Recent Development
11.8 eGain
11.8.1 eGain Company Detail
11.8.2 eGain Business Overview
11.8.3 eGain Social Media Customer Service Software Introduction
11.8.4 eGain Revenue in Social Media Customer Service Software Business (2019-2024)
11.8.5 eGain Recent Development
11.9 Engage
11.9.1 Engage Company Detail
11.9.2 Engage Business Overview
11.9.3 Engage Social Media Customer Service Software Introduction
11.9.4 Engage Revenue in Social Media Customer Service Software Business (2019-2024)
11.9.5 Engage Recent Development
11.10 Freshdesk
11.10.1 Freshdesk Company Detail
11.10.2 Freshdesk Business Overview
11.10.3 Freshdesk Social Media Customer Service Software Introduction
11.10.4 Freshdesk Revenue in Social Media Customer Service Software Business (2019-2024)
11.10.5 Freshdesk Recent Development
11.11 Hootsuite
11.11.1 Hootsuite Company Detail
11.11.2 Hootsuite Business Overview
11.11.3 Hootsuite Social Media Customer Service Software Introduction
11.11.4 Hootsuite Revenue in Social Media Customer Service Software Business (2019-2024)
11.11.5 Hootsuite Recent Development
11.12 inSided
11.12.1 inSided Company Detail
11.12.2 inSided Business Overview
11.12.3 inSided Social Media Customer Service Software Introduction
11.12.4 inSided Revenue in Social Media Customer Service Software Business (2019-2024)
11.12.5 inSided Recent Development
11.13 Interactions
11.13.1 Interactions Company Detail
11.13.2 Interactions Business Overview
11.13.3 Interactions Social Media Customer Service Software Introduction
11.13.4 Interactions Revenue in Social Media Customer Service Software Business (2019-2024)
11.13.5 Interactions Recent Development
11.14 Khoros Care
11.14.1 Khoros Care Company Detail
11.14.2 Khoros Care Business Overview
11.14.3 Khoros Care Social Media Customer Service Software Introduction
11.14.4 Khoros Care Revenue in Social Media Customer Service Software Business (2019-2024)
11.14.5 Khoros Care Recent Development
11.15 LogMeIn Inc
11.15.1 LogMeIn Inc Company Detail
11.15.2 LogMeIn Inc Business Overview
11.15.3 LogMeIn Inc Social Media Customer Service Software Introduction
11.15.4 LogMeIn Inc Revenue in Social Media Customer Service Software Business (2019-2024)
11.15.5 LogMeIn Inc Recent Development
11.16 NapoleonCat
11.16.1 NapoleonCat Company Detail
11.16.2 NapoleonCat Business Overview
11.16.3 NapoleonCat Social Media Customer Service Software Introduction
11.16.4 NapoleonCat Revenue in Social Media Customer Service Software Business (2019-2024)
11.16.5 NapoleonCat Recent Development
11.17 Sentiment
11.17.1 Sentiment Company Detail
11.17.2 Sentiment Business Overview
11.17.3 Sentiment Social Media Customer Service Software Introduction
11.17.4 Sentiment Revenue in Social Media Customer Service Software Business (2019-2024)
11.17.5 Sentiment Recent Development
11.18 Sleek
11.18.1 Sleek Company Detail
11.18.2 Sleek Business Overview
11.18.3 Sleek Social Media Customer Service Software Introduction
11.18.4 Sleek Revenue in Social Media Customer Service Software Business (2019-2024)
11.18.5 Sleek Recent Development
11.19 Socialbakers
11.19.1 Socialbakers Company Detail
11.19.2 Socialbakers Business Overview
11.19.3 Socialbakers Social Media Customer Service Software Introduction
11.19.4 Socialbakers Revenue in Social Media Customer Service Software Business (2019-2024)
11.19.5 Socialbakers Recent Development
11.20 SoDash
11.20.1 SoDash Company Detail
11.20.2 SoDash Business Overview
11.20.3 SoDash Social Media Customer Service Software Introduction
11.20.4 SoDash Revenue in Social Media Customer Service Software Business (2019-2024)
11.20.5 SoDash Recent Development
11.21 Sparkcentral
11.21.1 Sparkcentral Company Detail
11.21.2 Sparkcentral Business Overview
11.21.3 Sparkcentral Social Media Customer Service Software Introduction
11.21.4 Sparkcentral Revenue in Social Media Customer Service Software Business (2019-2024)
11.21.5 Sparkcentral Recent Development
11.22 Sprinklr
11.22.1 Sprinklr Company Detail
11.22.2 Sprinklr Business Overview
11.22.3 Sprinklr Social Media Customer Service Software Introduction
11.22.4 Sprinklr Revenue in Social Media Customer Service Software Business (2019-2024)
11.22.5 Sprinklr Recent Development
11.23 Sprout Social
11.23.1 Sprout Social Company Detail
11.23.2 Sprout Social Business Overview
11.23.3 Sprout Social Social Media Customer Service Software Introduction
11.23.4 Sprout Social Revenue in Social Media Customer Service Software Business (2019-2024)
11.23.5 Sprout Social Recent Development
11.24 ThoughtBuzz
11.24.1 ThoughtBuzz Company Detail
11.24.2 ThoughtBuzz Business Overview
11.24.3 ThoughtBuzz Social Media Customer Service Software Introduction
11.24.4 ThoughtBuzz Revenue in Social Media Customer Service Software Business (2019-2024)
11.24.5 ThoughtBuzz Recent Development
11.25 Zoho
11.25.1 Zoho Company Detail
11.25.2 Zoho Business Overview
11.25.3 Zoho Social Media Customer Service Software Introduction
11.25.4 Zoho Revenue in Social Media Customer Service Software Business (2019-2024)
11.25.5 Zoho Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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