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Global Telecom Services for Call Centers Software Market Research Report 2024
Synopsis
Telecom services for call centers include a variety of solutions for optimizing and simplifying call centers.
The global Telecom Services for Call Centers Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
This report aims to provide a comprehensive presentation of the global market for Telecom Services for Call Centers Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Telecom Services for Call Centers Software.
Report Scope
The Telecom Services for Call Centers Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Telecom Services for Call Centers Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Telecom Services for Call Centers Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Genesys
8x8
Sayint
Cisco
RingCentral
Nextiva
Talkdesk
AT&T Business
Verizon Enterprise Solutions
Deutsche Telekom
Segment by Type
On-Premises
Cloud Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Telecom Services for Call Centers Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Telecom services for call centers include a variety of solutions for optimizing and simplifying call centers.
The global Telecom Services for Call Centers Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
This report aims to provide a comprehensive presentation of the global market for Telecom Services for Call Centers Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Telecom Services for Call Centers Software.
Report Scope
The Telecom Services for Call Centers Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Telecom Services for Call Centers Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Telecom Services for Call Centers Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Genesys
8x8
Sayint
Cisco
RingCentral
Nextiva
Talkdesk
AT&T Business
Verizon Enterprise Solutions
Deutsche Telekom
Segment by Type
On-Premises
Cloud Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Telecom Services for Call Centers Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Telecom Services for Call Centers Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premises
1.2.3 Cloud Based
1.3 Market by Application
1.3.1 Global Telecom Services for Call Centers Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Telecom Services for Call Centers Software Market Perspective (2019-2030)
2.2 Telecom Services for Call Centers Software Growth Trends by Region
2.2.1 Global Telecom Services for Call Centers Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Telecom Services for Call Centers Software Historic Market Size by Region (2019-2024)
2.2.3 Telecom Services for Call Centers Software Forecasted Market Size by Region (2025-2030)
2.3 Telecom Services for Call Centers Software Market Dynamics
2.3.1 Telecom Services for Call Centers Software Industry Trends
2.3.2 Telecom Services for Call Centers Software Market Drivers
2.3.3 Telecom Services for Call Centers Software Market Challenges
2.3.4 Telecom Services for Call Centers Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Telecom Services for Call Centers Software Players by Revenue
3.1.1 Global Top Telecom Services for Call Centers Software Players by Revenue (2019-2024)
3.1.2 Global Telecom Services for Call Centers Software Revenue Market Share by Players (2019-2024)
3.2 Global Telecom Services for Call Centers Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Telecom Services for Call Centers Software Revenue
3.4 Global Telecom Services for Call Centers Software Market Concentration Ratio
3.4.1 Global Telecom Services for Call Centers Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Telecom Services for Call Centers Software Revenue in 2023
3.5 Telecom Services for Call Centers Software Key Players Head office and Area Served
3.6 Key Players Telecom Services for Call Centers Software Product Solution and Service
3.7 Date of Enter into Telecom Services for Call Centers Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Telecom Services for Call Centers Software Breakdown Data by Type
4.1 Global Telecom Services for Call Centers Software Historic Market Size by Type (2019-2024)
4.2 Global Telecom Services for Call Centers Software Forecasted Market Size by Type (2025-2030)
5 Telecom Services for Call Centers Software Breakdown Data by Application
5.1 Global Telecom Services for Call Centers Software Historic Market Size by Application (2019-2024)
5.2 Global Telecom Services for Call Centers Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Telecom Services for Call Centers Software Market Size (2019-2030)
6.2 North America Telecom Services for Call Centers Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Telecom Services for Call Centers Software Market Size by Country (2019-2024)
6.4 North America Telecom Services for Call Centers Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Telecom Services for Call Centers Software Market Size (2019-2030)
7.2 Europe Telecom Services for Call Centers Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Telecom Services for Call Centers Software Market Size by Country (2019-2024)
7.4 Europe Telecom Services for Call Centers Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Telecom Services for Call Centers Software Market Size (2019-2030)
8.2 Asia-Pacific Telecom Services for Call Centers Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Telecom Services for Call Centers Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Telecom Services for Call Centers Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Telecom Services for Call Centers Software Market Size (2019-2030)
9.2 Latin America Telecom Services for Call Centers Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Telecom Services for Call Centers Software Market Size by Country (2019-2024)
9.4 Latin America Telecom Services for Call Centers Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Telecom Services for Call Centers Software Market Size (2019-2030)
10.2 Middle East & Africa Telecom Services for Call Centers Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Telecom Services for Call Centers Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Telecom Services for Call Centers Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Genesys
11.1.1 Genesys Company Detail
11.1.2 Genesys Business Overview
11.1.3 Genesys Telecom Services for Call Centers Software Introduction
11.1.4 Genesys Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.1.5 Genesys Recent Development
11.2 8x8
11.2.1 8x8 Company Detail
11.2.2 8x8 Business Overview
11.2.3 8x8 Telecom Services for Call Centers Software Introduction
11.2.4 8x8 Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.2.5 8x8 Recent Development
11.3 Sayint
11.3.1 Sayint Company Detail
11.3.2 Sayint Business Overview
11.3.3 Sayint Telecom Services for Call Centers Software Introduction
11.3.4 Sayint Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.3.5 Sayint Recent Development
11.4 Cisco
11.4.1 Cisco Company Detail
11.4.2 Cisco Business Overview
11.4.3 Cisco Telecom Services for Call Centers Software Introduction
11.4.4 Cisco Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.4.5 Cisco Recent Development
11.5 RingCentral
11.5.1 RingCentral Company Detail
11.5.2 RingCentral Business Overview
11.5.3 RingCentral Telecom Services for Call Centers Software Introduction
11.5.4 RingCentral Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.5.5 RingCentral Recent Development
11.6 Nextiva
11.6.1 Nextiva Company Detail
11.6.2 Nextiva Business Overview
11.6.3 Nextiva Telecom Services for Call Centers Software Introduction
11.6.4 Nextiva Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.6.5 Nextiva Recent Development
11.7 Talkdesk
11.7.1 Talkdesk Company Detail
11.7.2 Talkdesk Business Overview
11.7.3 Talkdesk Telecom Services for Call Centers Software Introduction
11.7.4 Talkdesk Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.7.5 Talkdesk Recent Development
11.8 AT&T Business
11.8.1 AT&T Business Company Detail
11.8.2 AT&T Business Business Overview
11.8.3 AT&T Business Telecom Services for Call Centers Software Introduction
11.8.4 AT&T Business Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.8.5 AT&T Business Recent Development
11.9 Verizon Enterprise Solutions
11.9.1 Verizon Enterprise Solutions Company Detail
11.9.2 Verizon Enterprise Solutions Business Overview
11.9.3 Verizon Enterprise Solutions Telecom Services for Call Centers Software Introduction
11.9.4 Verizon Enterprise Solutions Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.9.5 Verizon Enterprise Solutions Recent Development
11.10 Deutsche Telekom
11.10.1 Deutsche Telekom Company Detail
11.10.2 Deutsche Telekom Business Overview
11.10.3 Deutsche Telekom Telecom Services for Call Centers Software Introduction
11.10.4 Deutsche Telekom Revenue in Telecom Services for Call Centers Software Business (2019-2024)
11.10.5 Deutsche Telekom Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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