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Global Utilities’ Customer Information System (CIS) Software Market Research Report 2024

Global Utilities’ Customer Information System (CIS) Software Market Research Report 2024

Publishing Date : Feb, 2024

License Type :
 

Report Code : 1899886

No of Pages : 76

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Synopsis

Utilities’ Customer Information System (CIS) Software is a type of software designed to manage and maintain customer accounts and billing systems for utility companies. A CIS is a software application that enables electric, gas, and water utilities to manage and share customer data with external organizations such as billing agents and state regulatory agencies. A CIS typically covers functions such as account management, order processing, product and service management, rate design, billing, credit and collections, accounts receivable, statement preparation, payment processing, customer service, and revenue analysis. A CIS is a key component of the meter-to-cash (M2C) value chain for utilities that offer metered delivery of commodities.

The global Utilities’ Customer Information System (CIS) Software market was valued at US$ 556 million in 2023 and is anticipated to reach US$ 990.9 million by 2030, witnessing a CAGR of 8.1% during the forecast period 2024-2030.

The industry trend of Utilities’ Customer Information System (CIS) Software is driven by the needs of digital business transformation and the demands of line-of-business managers. The market is undergoing dramatic change as more utilities adopt cloud-based applications and services, remote work models, and software-defined approaches to networking. According to Gartner’s 2021 Magic Quadrant for Utilities’ Customer Information System (CIS) Software, some of the key trends are:

The convergence of Utilities’ Customer Information System (CIS) Software with secure access service edge (SASE): SASE is an emerging architecture that combines software-defined wide area network (SD-WAN) with cloud-based security services to provide secure and efficient access for users located anywhere to applications on any cloud. Gartner predicts that by 2024, more than 70% of Utilities’ Customer Information System (CIS) Software customers will have implemented SASE.

The evolution of Utilities’ Customer Information System (CIS) Software from hardware appliances to software platforms: Software platforms offer more flexibility, scalability, agility, and cost-effectiveness than hardware appliances. They also enable easier integration with other network functions and services. Gartner expects that by 2025, more than 50% of Utilities’ Customer

Information System (CIS) Software refresh initiatives will be based on virtualized customer premises equipment (vCPE) or SASE platforms versus traditional routers.

The increasing importance of analytics and automation for Utilities’ Customer Information System (CIS) Software: Analytics and automation enable better visibility, control, optimization, and troubleshooting of Utilities’ Customer Information System (CIS) Software. They also help improve user experience, application performance, network efficiency, and security posture. Gartner advises that infrastructure and operations (I&O) leaders should prioritize vendors that offer advanced analytics and automation capabilities for their Utilities’ Customer Information System (CIS) Software solutions.

This report aims to provide a comprehensive presentation of the global market for Utilities’ Customer Information System (CIS) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utilities’ Customer Information System (CIS) Software.

Report Scope

The Utilities’ Customer Information System (CIS) Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Utilities’ Customer Information System (CIS) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Utilities’ Customer Information System (CIS) Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company

  • Oracle
  • SAP
  • CIS Infinity
  • Cayenta
  • Datalogic
  • efluid
  • EnergyCIS
  • Fluentgrid
  • Gentrack

Segment by Type

  • Cloud Based
  • Web Based

Segment by Application

  • Large Enterprises
  • SMEs

By Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia)
  • Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
  • Latin America (Mexico, Brazil, Argentina)
  • Middle East & Africa (Turkey, Saudi Arabia, UAE)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Utilities’ Customer Information System (CIS) Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Utilities’ Customer Information System (CIS) Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Utilities’ Customer Information System (CIS) Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Utilities’ Customer Information System (CIS) Software Market Perspective (2019-2030)
2.2 Utilities’ Customer Information System (CIS) Software Growth Trends by Region
2.2.1 Global Utilities’ Customer Information System (CIS) Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Utilities’ Customer Information System (CIS) Software Historic Market Size by Region (2019-2024)
2.2.3 Utilities’ Customer Information System (CIS) Software Forecasted Market Size by Region (2025-2030)
2.3 Utilities’ Customer Information System (CIS) Software Market Dynamics
2.3.1 Utilities’ Customer Information System (CIS) Software Industry Trends
2.3.2 Utilities’ Customer Information System (CIS) Software Market Drivers
2.3.3 Utilities’ Customer Information System (CIS) Software Market Challenges
2.3.4 Utilities’ Customer Information System (CIS) Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Utilities’ Customer Information System (CIS) Software Players by Revenue
3.1.1 Global Top Utilities’ Customer Information System (CIS) Software Players by Revenue (2019-2024)
3.1.2 Global Utilities’ Customer Information System (CIS) Software Revenue Market Share by Players (2019-2024)
3.2 Global Utilities’ Customer Information System (CIS) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Utilities’ Customer Information System (CIS) Software Revenue
3.4 Global Utilities’ Customer Information System (CIS) Software Market Concentration Ratio
3.4.1 Global Utilities’ Customer Information System (CIS) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Utilities’ Customer Information System (CIS) Software Revenue in 2023
3.5 Utilities’ Customer Information System (CIS) Software Key Players Head office and Area Served
3.6 Key Players Utilities’ Customer Information System (CIS) Software Product Solution and Service
3.7 Date of Enter into Utilities’ Customer Information System (CIS) Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Utilities’ Customer Information System (CIS) Software Breakdown Data by Type
4.1 Global Utilities’ Customer Information System (CIS) Software Historic Market Size by Type (2019-2024)
4.2 Global Utilities’ Customer Information System (CIS) Software Forecasted Market Size by Type (2025-2030)
5 Utilities’ Customer Information System (CIS) Software Breakdown Data by Application
5.1 Global Utilities’ Customer Information System (CIS) Software Historic Market Size by Application (2019-2024)
5.2 Global Utilities’ Customer Information System (CIS) Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Utilities’ Customer Information System (CIS) Software Market Size (2019-2030)
6.2 North America Utilities’ Customer Information System (CIS) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Utilities’ Customer Information System (CIS) Software Market Size by Country (2019-2024)
6.4 North America Utilities’ Customer Information System (CIS) Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Utilities’ Customer Information System (CIS) Software Market Size (2019-2030)
7.2 Europe Utilities’ Customer Information System (CIS) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Utilities’ Customer Information System (CIS) Software Market Size by Country (2019-2024)
7.4 Europe Utilities’ Customer Information System (CIS) Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Utilities’ Customer Information System (CIS) Software Market Size (2019-2030)
8.2 Asia-Pacific Utilities’ Customer Information System (CIS) Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Utilities’ Customer Information System (CIS) Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Utilities’ Customer Information System (CIS) Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Utilities’ Customer Information System (CIS) Software Market Size (2019-2030)
9.2 Latin America Utilities’ Customer Information System (CIS) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Utilities’ Customer Information System (CIS) Software Market Size by Country (2019-2024)
9.4 Latin America Utilities’ Customer Information System (CIS) Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Utilities’ Customer Information System (CIS) Software Market Size (2019-2030)
10.2 Middle East & Africa Utilities’ Customer Information System (CIS) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Utilities’ Customer Information System (CIS) Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Utilities’ Customer Information System (CIS) Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Detail
11.1.2 Oracle Business Overview
11.1.3 Oracle Utilities’ Customer Information System (CIS) Software Introduction
11.1.4 Oracle Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.1.5 Oracle Recent Development
11.2 SAP
11.2.1 SAP Company Detail
11.2.2 SAP Business Overview
11.2.3 SAP Utilities’ Customer Information System (CIS) Software Introduction
11.2.4 SAP Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.2.5 SAP Recent Development
11.3 CIS Infinity
11.3.1 CIS Infinity Company Detail
11.3.2 CIS Infinity Business Overview
11.3.3 CIS Infinity Utilities’ Customer Information System (CIS) Software Introduction
11.3.4 CIS Infinity Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.3.5 CIS Infinity Recent Development
11.4 Cayenta
11.4.1 Cayenta Company Detail
11.4.2 Cayenta Business Overview
11.4.3 Cayenta Utilities’ Customer Information System (CIS) Software Introduction
11.4.4 Cayenta Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.4.5 Cayenta Recent Development
11.5 Datalogic
11.5.1 Datalogic Company Detail
11.5.2 Datalogic Business Overview
11.5.3 Datalogic Utilities’ Customer Information System (CIS) Software Introduction
11.5.4 Datalogic Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.5.5 Datalogic Recent Development
11.6 efluid
11.6.1 efluid Company Detail
11.6.2 efluid Business Overview
11.6.3 efluid Utilities’ Customer Information System (CIS) Software Introduction
11.6.4 efluid Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.6.5 efluid Recent Development
11.7 EnergyCIS
11.7.1 EnergyCIS Company Detail
11.7.2 EnergyCIS Business Overview
11.7.3 EnergyCIS Utilities’ Customer Information System (CIS) Software Introduction
11.7.4 EnergyCIS Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.7.5 EnergyCIS Recent Development
11.8 Fluentgrid
11.8.1 Fluentgrid Company Detail
11.8.2 Fluentgrid Business Overview
11.8.3 Fluentgrid Utilities’ Customer Information System (CIS) Software Introduction
11.8.4 Fluentgrid Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.8.5 Fluentgrid Recent Development
11.9 Gentrack
11.9.1 Gentrack Company Detail
11.9.2 Gentrack Business Overview
11.9.3 Gentrack Utilities’ Customer Information System (CIS) Software Introduction
11.9.4 Gentrack Revenue in Utilities’ Customer Information System (CIS) Software Business (2019-2024)
11.9.5 Gentrack Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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