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Global Workforce Management Applications Software Market Research Report 2024
Synopsis
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting. It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
The global Workforce Management Applications Software market was valued at US$ 2854.5 million in 2023 and is anticipated to reach US$ 3625 million by 2030, witnessing a CAGR of 3.4% during the forecast period 2024-2030.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%. North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent. In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
This report aims to provide a comprehensive presentation of the global market for Workforce Management Applications Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Workforce Management Applications Software.
Report Scope
The Workforce Management Applications Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Workforce Management Applications Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Workforce Management Applications Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Calabrio
Verint Systems
ZOOM International
Aspect
Injixo
NICE
Teleopti
Genesys
Avaya (Verint)
OpenText
Five9
8x8
Verint Monet
CSI
Envision
Altitude
West
DVSAnalytics
VoiceCyber
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Workforce Management Applications Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting. It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
The global Workforce Management Applications Software market was valued at US$ 2854.5 million in 2023 and is anticipated to reach US$ 3625 million by 2030, witnessing a CAGR of 3.4% during the forecast period 2024-2030.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%. North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent. In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
This report aims to provide a comprehensive presentation of the global market for Workforce Management Applications Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Workforce Management Applications Software.
Report Scope
The Workforce Management Applications Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Workforce Management Applications Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Workforce Management Applications Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Calabrio
Verint Systems
ZOOM International
Aspect
Injixo
NICE
Teleopti
Genesys
Avaya (Verint)
OpenText
Five9
8x8
Verint Monet
CSI
Envision
Altitude
West
DVSAnalytics
VoiceCyber
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Workforce Management Applications Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Workforce Management Applications Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Workforce Management Applications Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Workforce Management Applications Software Market Perspective (2019-2030)
2.2 Workforce Management Applications Software Growth Trends by Region
2.2.1 Global Workforce Management Applications Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Workforce Management Applications Software Historic Market Size by Region (2019-2024)
2.2.3 Workforce Management Applications Software Forecasted Market Size by Region (2025-2030)
2.3 Workforce Management Applications Software Market Dynamics
2.3.1 Workforce Management Applications Software Industry Trends
2.3.2 Workforce Management Applications Software Market Drivers
2.3.3 Workforce Management Applications Software Market Challenges
2.3.4 Workforce Management Applications Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Workforce Management Applications Software Players by Revenue
3.1.1 Global Top Workforce Management Applications Software Players by Revenue (2019-2024)
3.1.2 Global Workforce Management Applications Software Revenue Market Share by Players (2019-2024)
3.2 Global Workforce Management Applications Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Workforce Management Applications Software Revenue
3.4 Global Workforce Management Applications Software Market Concentration Ratio
3.4.1 Global Workforce Management Applications Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Workforce Management Applications Software Revenue in 2023
3.5 Workforce Management Applications Software Key Players Head office and Area Served
3.6 Key Players Workforce Management Applications Software Product Solution and Service
3.7 Date of Enter into Workforce Management Applications Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Workforce Management Applications Software Breakdown Data by Type
4.1 Global Workforce Management Applications Software Historic Market Size by Type (2019-2024)
4.2 Global Workforce Management Applications Software Forecasted Market Size by Type (2025-2030)
5 Workforce Management Applications Software Breakdown Data by Application
5.1 Global Workforce Management Applications Software Historic Market Size by Application (2019-2024)
5.2 Global Workforce Management Applications Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Workforce Management Applications Software Market Size (2019-2030)
6.2 North America Workforce Management Applications Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Workforce Management Applications Software Market Size by Country (2019-2024)
6.4 North America Workforce Management Applications Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Workforce Management Applications Software Market Size (2019-2030)
7.2 Europe Workforce Management Applications Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Workforce Management Applications Software Market Size by Country (2019-2024)
7.4 Europe Workforce Management Applications Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Workforce Management Applications Software Market Size (2019-2030)
8.2 Asia-Pacific Workforce Management Applications Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Workforce Management Applications Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Workforce Management Applications Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Workforce Management Applications Software Market Size (2019-2030)
9.2 Latin America Workforce Management Applications Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Workforce Management Applications Software Market Size by Country (2019-2024)
9.4 Latin America Workforce Management Applications Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Workforce Management Applications Software Market Size (2019-2030)
10.2 Middle East & Africa Workforce Management Applications Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Workforce Management Applications Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Workforce Management Applications Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Calabrio
11.1.1 Calabrio Company Detail
11.1.2 Calabrio Business Overview
11.1.3 Calabrio Workforce Management Applications Software Introduction
11.1.4 Calabrio Revenue in Workforce Management Applications Software Business (2019-2024)
11.1.5 Calabrio Recent Development
11.2 Verint Systems
11.2.1 Verint Systems Company Detail
11.2.2 Verint Systems Business Overview
11.2.3 Verint Systems Workforce Management Applications Software Introduction
11.2.4 Verint Systems Revenue in Workforce Management Applications Software Business (2019-2024)
11.2.5 Verint Systems Recent Development
11.3 ZOOM International
11.3.1 ZOOM International Company Detail
11.3.2 ZOOM International Business Overview
11.3.3 ZOOM International Workforce Management Applications Software Introduction
11.3.4 ZOOM International Revenue in Workforce Management Applications Software Business (2019-2024)
11.3.5 ZOOM International Recent Development
11.4 Aspect
11.4.1 Aspect Company Detail
11.4.2 Aspect Business Overview
11.4.3 Aspect Workforce Management Applications Software Introduction
11.4.4 Aspect Revenue in Workforce Management Applications Software Business (2019-2024)
11.4.5 Aspect Recent Development
11.5 Injixo
11.5.1 Injixo Company Detail
11.5.2 Injixo Business Overview
11.5.3 Injixo Workforce Management Applications Software Introduction
11.5.4 Injixo Revenue in Workforce Management Applications Software Business (2019-2024)
11.5.5 Injixo Recent Development
11.6 NICE
11.6.1 NICE Company Detail
11.6.2 NICE Business Overview
11.6.3 NICE Workforce Management Applications Software Introduction
11.6.4 NICE Revenue in Workforce Management Applications Software Business (2019-2024)
11.6.5 NICE Recent Development
11.7 Teleopti
11.7.1 Teleopti Company Detail
11.7.2 Teleopti Business Overview
11.7.3 Teleopti Workforce Management Applications Software Introduction
11.7.4 Teleopti Revenue in Workforce Management Applications Software Business (2019-2024)
11.7.5 Teleopti Recent Development
11.8 Genesys
11.8.1 Genesys Company Detail
11.8.2 Genesys Business Overview
11.8.3 Genesys Workforce Management Applications Software Introduction
11.8.4 Genesys Revenue in Workforce Management Applications Software Business (2019-2024)
11.8.5 Genesys Recent Development
11.9 Avaya (Verint)
11.9.1 Avaya (Verint) Company Detail
11.9.2 Avaya (Verint) Business Overview
11.9.3 Avaya (Verint) Workforce Management Applications Software Introduction
11.9.4 Avaya (Verint) Revenue in Workforce Management Applications Software Business (2019-2024)
11.9.5 Avaya (Verint) Recent Development
11.10 OpenText
11.10.1 OpenText Company Detail
11.10.2 OpenText Business Overview
11.10.3 OpenText Workforce Management Applications Software Introduction
11.10.4 OpenText Revenue in Workforce Management Applications Software Business (2019-2024)
11.10.5 OpenText Recent Development
11.11 Five9
11.11.1 Five9 Company Detail
11.11.2 Five9 Business Overview
11.11.3 Five9 Workforce Management Applications Software Introduction
11.11.4 Five9 Revenue in Workforce Management Applications Software Business (2019-2024)
11.11.5 Five9 Recent Development
11.12 8x8
11.12.1 8x8 Company Detail
11.12.2 8x8 Business Overview
11.12.3 8x8 Workforce Management Applications Software Introduction
11.12.4 8x8 Revenue in Workforce Management Applications Software Business (2019-2024)
11.12.5 8x8 Recent Development
11.13 Verint Monet
11.13.1 Verint Monet Company Detail
11.13.2 Verint Monet Business Overview
11.13.3 Verint Monet Workforce Management Applications Software Introduction
11.13.4 Verint Monet Revenue in Workforce Management Applications Software Business (2019-2024)
11.13.5 Verint Monet Recent Development
11.14 CSI
11.14.1 CSI Company Detail
11.14.2 CSI Business Overview
11.14.3 CSI Workforce Management Applications Software Introduction
11.14.4 CSI Revenue in Workforce Management Applications Software Business (2019-2024)
11.14.5 CSI Recent Development
11.15 Envision
11.15.1 Envision Company Detail
11.15.2 Envision Business Overview
11.15.3 Envision Workforce Management Applications Software Introduction
11.15.4 Envision Revenue in Workforce Management Applications Software Business (2019-2024)
11.15.5 Envision Recent Development
11.16 Altitude
11.16.1 Altitude Company Detail
11.16.2 Altitude Business Overview
11.16.3 Altitude Workforce Management Applications Software Introduction
11.16.4 Altitude Revenue in Workforce Management Applications Software Business (2019-2024)
11.16.5 Altitude Recent Development
11.17 West
11.17.1 West Company Detail
11.17.2 West Business Overview
11.17.3 West Workforce Management Applications Software Introduction
11.17.4 West Revenue in Workforce Management Applications Software Business (2019-2024)
11.17.5 West Recent Development
11.18 DVSAnalytics
11.18.1 DVSAnalytics Company Detail
11.18.2 DVSAnalytics Business Overview
11.18.3 DVSAnalytics Workforce Management Applications Software Introduction
11.18.4 DVSAnalytics Revenue in Workforce Management Applications Software Business (2019-2024)
11.18.5 DVSAnalytics Recent Development
11.19 VoiceCyber
11.19.1 VoiceCyber Company Detail
11.19.2 VoiceCyber Business Overview
11.19.3 VoiceCyber Workforce Management Applications Software Introduction
11.19.4 VoiceCyber Revenue in Workforce Management Applications Software Business (2019-2024)
11.19.5 VoiceCyber Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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