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Synopsis
Workforce optimization is a business strategy that integrates contact center technologies for customer experience to promote operational efficiency. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staff.
The global Workforce Optimization market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Workforce Optimization is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Workforce Optimization is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Workforce Optimization in Small & Mid-sized Businesses is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Workforce Optimization include NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International and InVision AG, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Workforce Optimization, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Workforce Optimization.
Report Scope
The Workforce Optimization market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Workforce Optimization market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Workforce Optimization companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company (Partial List):
- NICE Ltd
- Genesys
- Verint Systems Inc
- Aspect
- Calabrio
- Five9
- Teleopti AB
- ZOOM International
- InVision AG
- Upstream Works Software
- Envision Telephony
- CallMiner
- CallFinder
- HigherGround, Inc.
Segment by Type
- Cloud Based
- On Premises
Segment by Application
- Small & Mid-sized Businesses
- Large Enterprises
Consumption by Region
- North America (United States, Canada)
- Europe (Germany, France, U.K., Italy, Netherlands)
- Asia-Pacific (China, Japan, South Korea, China Taiwan, Southeast Asia, India)
- Latin America, Middle East & Africa (Latin America, Mexico, Brazil, Turkey)
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Workforce Optimization companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Workforce Optimization Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 On Premises
1.3 Market by Application
1.3.1 Global Workforce Optimization Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Small & Mid-sized Businesses
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Workforce Optimization Market Perspective (2019-2030)
2.2 Workforce Optimization Growth Trends by Region
2.2.1 Global Workforce Optimization Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Workforce Optimization Historic Market Size by Region (2019-2024)
2.2.3 Workforce Optimization Forecasted Market Size by Region (2025-2030)
2.3 Workforce Optimization Market Dynamics
2.3.1 Workforce Optimization Industry Trends
2.3.2 Workforce Optimization Market Drivers
2.3.3 Workforce Optimization Market Challenges
2.3.4 Workforce Optimization Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Workforce Optimization Players by Revenue
3.1.1 Global Top Workforce Optimization Players by Revenue (2019-2024)
3.1.2 Global Workforce Optimization Revenue Market Share by Players (2019-2024)
3.2 Global Workforce Optimization Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Workforce Optimization Revenue
3.4 Global Workforce Optimization Market Concentration Ratio
3.4.1 Global Workforce Optimization Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Workforce Optimization Revenue in 2023
3.5 Workforce Optimization Key Players Head office and Area Served
3.6 Key Players Workforce Optimization Product Solution and Service
3.7 Date of Enter into Workforce Optimization Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Workforce Optimization Breakdown Data by Type
4.1 Global Workforce Optimization Historic Market Size by Type (2019-2024)
4.2 Global Workforce Optimization Forecasted Market Size by Type (2025-2030)
5 Workforce Optimization Breakdown Data by Application
5.1 Global Workforce Optimization Historic Market Size by Application (2019-2024)
5.2 Global Workforce Optimization Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Workforce Optimization Market Size (2019-2030)
6.2 North America Workforce Optimization Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Workforce Optimization Market Size by Country (2019-2024)
6.4 North America Workforce Optimization Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Workforce Optimization Market Size (2019-2030)
7.2 Europe Workforce Optimization Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Workforce Optimization Market Size by Country (2019-2024)
7.4 Europe Workforce Optimization Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Workforce Optimization Market Size (2019-2030)
8.2 Asia-Pacific Workforce Optimization Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Workforce Optimization Market Size by Region (2019-2024)
8.4 Asia-Pacific Workforce Optimization Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Workforce Optimization Market Size (2019-2030)
9.2 Latin America Workforce Optimization Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Workforce Optimization Market Size by Country (2019-2024)
9.4 Latin America Workforce Optimization Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Workforce Optimization Market Size (2019-2030)
10.2 Middle East & Africa Workforce Optimization Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Workforce Optimization Market Size by Country (2019-2024)
10.4 Middle East & Africa Workforce Optimization Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 NICE Ltd
11.1.1 NICE Ltd Company Detail
11.1.2 NICE Ltd Business Overview
11.1.3 NICE Ltd Workforce Optimization Introduction
11.1.4 NICE Ltd Revenue in Workforce Optimization Business (2019-2024)
11.1.5 NICE Ltd Recent Development
11.2 Genesys
11.2.1 Genesys Company Detail
11.2.2 Genesys Business Overview
11.2.3 Genesys Workforce Optimization Introduction
11.2.4 Genesys Revenue in Workforce Optimization Business (2019-2024)
11.2.5 Genesys Recent Development
11.3 Verint Systems Inc
11.3.1 Verint Systems Inc Company Detail
11.3.2 Verint Systems Inc Business Overview
11.3.3 Verint Systems Inc Workforce Optimization Introduction
11.3.4 Verint Systems Inc Revenue in Workforce Optimization Business (2019-2024)
11.3.5 Verint Systems Inc Recent Development
11.4 Aspect
11.4.1 Aspect Company Detail
11.4.2 Aspect Business Overview
11.4.3 Aspect Workforce Optimization Introduction
11.4.4 Aspect Revenue in Workforce Optimization Business (2019-2024)
11.4.5 Aspect Recent Development
11.5 Calabrio
11.5.1 Calabrio Company Detail
11.5.2 Calabrio Business Overview
11.5.3 Calabrio Workforce Optimization Introduction
11.5.4 Calabrio Revenue in Workforce Optimization Business (2019-2024)
11.5.5 Calabrio Recent Development
11.6 Five9
11.6.1 Five9 Company Detail
11.6.2 Five9 Business Overview
11.6.3 Five9 Workforce Optimization Introduction
11.6.4 Five9 Revenue in Workforce Optimization Business (2019-2024)
11.6.5 Five9 Recent Development
11.7 Teleopti AB
11.7.1 Teleopti AB Company Detail
11.7.2 Teleopti AB Business Overview
11.7.3 Teleopti AB Workforce Optimization Introduction
11.7.4 Teleopti AB Revenue in Workforce Optimization Business (2019-2024)
11.7.5 Teleopti AB Recent Development
11.8 ZOOM International
11.8.1 ZOOM International Company Detail
11.8.2 ZOOM International Business Overview
11.8.3 ZOOM International Workforce Optimization Introduction
11.8.4 ZOOM International Revenue in Workforce Optimization Business (2019-2024)
11.8.5 ZOOM International Recent Development
11.9 InVision AG
11.9.1 InVision AG Company Detail
11.9.2 InVision AG Business Overview
11.9.3 InVision AG Workforce Optimization Introduction
11.9.4 InVision AG Revenue in Workforce Optimization Business (2019-2024)
11.9.5 InVision AG Recent Development
11.10 Upstream Works Software
11.10.1 Upstream Works Software Company Detail
11.10.2 Upstream Works Software Business Overview
11.10.3 Upstream Works Software Workforce Optimization Introduction
11.10.4 Upstream Works Software Revenue in Workforce Optimization Business (2019-2024)
11.10.5 Upstream Works Software Recent Development
11.11 Envision Telephony
11.11.1 Envision Telephony Company Detail
11.11.2 Envision Telephony Business Overview
11.11.3 Envision Telephony Workforce Optimization Introduction
11.11.4 Envision Telephony Revenue in Workforce Optimization Business (2019-2024)
11.11.5 Envision Telephony Recent Development
11.12 CallMiner
11.12.1 CallMiner Company Detail
11.12.2 CallMiner Business Overview
11.12.3 CallMiner Workforce Optimization Introduction
11.12.4 CallMiner Revenue in Workforce Optimization Business (2019-2024)
11.12.5 CallMiner Recent Development
11.13 CallFinder
11.13.1 CallFinder Company Detail
11.13.2 CallFinder Business Overview
11.13.3 CallFinder Workforce Optimization Introduction
11.13.4 CallFinder Revenue in Workforce Optimization Business (2019-2024)
11.13.5 CallFinder Recent Development
11.14 HigherGround, Inc.
11.14.1 HigherGround, Inc. Company Detail
11.14.2 HigherGround, Inc. Business Overview
11.14.3 HigherGround, Inc. Workforce Optimization Introduction
11.14.4 HigherGround, Inc. Revenue in Workforce Optimization Business (2019-2024)
11.14.5 HigherGround, Inc. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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