The Market Reports
Call: +1-631-407-1315 / +91-750-729-1479
Email: sales@themarketreports.com
Interactive Voice Response-Global Market Insights and Sales Trends 2025
Synopsis
The global Interactive Voice Response market size is expected to reach US$ 3331.9 million by 2029, growing at a CAGR of 5.0% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response in various end use industries. The expanding demands from the BFSI, Travel and Hospitality, Pharma and Healthcare and Telecommunications, are propelling Interactive Voice Response market. Speech Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Touch-tone Based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Interactive Voice Response market, driven by demand from China, the second largest economy with some signs of stabilising, the Interactive Voice Response market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response covered in this report include inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc. and Cisco Systems, Inc., etc.
The global Interactive Voice Response market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
inContact Inc.
Nuance Communications, Inc.
Genesys Telecommunication Laboratories, Inc.
AT&T Inc.
Avaya Inc.
Aspect Software Parent, Inc.
Verizon Communications Inc.
Five9, Inc.
Cisco Systems, Inc.
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia
Global Interactive Voice Response market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response market, Segment by Type:
Speech Based
Touch-tone Based
Global Interactive Voice Response market, by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Interactive Voice Response companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
The global Interactive Voice Response market size is expected to reach US$ 3331.9 million by 2029, growing at a CAGR of 5.0% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response in various end use industries. The expanding demands from the BFSI, Travel and Hospitality, Pharma and Healthcare and Telecommunications, are propelling Interactive Voice Response market. Speech Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Touch-tone Based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Interactive Voice Response market, driven by demand from China, the second largest economy with some signs of stabilising, the Interactive Voice Response market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response covered in this report include inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc. and Cisco Systems, Inc., etc.
The global Interactive Voice Response market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
inContact Inc.
Nuance Communications, Inc.
Genesys Telecommunication Laboratories, Inc.
AT&T Inc.
Avaya Inc.
Aspect Software Parent, Inc.
Verizon Communications Inc.
Five9, Inc.
Cisco Systems, Inc.
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia
Global Interactive Voice Response market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response market, Segment by Type:
Speech Based
Touch-tone Based
Global Interactive Voice Response market, by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Interactive Voice Response companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Interactive Voice Response
1.1 Interactive Voice Response Market Overview
1.1.1 Interactive Voice Response Product Scope
1.1.2 Interactive Voice Response Market Status and Outlook
1.2 Global Interactive Voice Response Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Interactive Voice Response Market Size by Region (2018-2029)
1.4 Global Interactive Voice Response Historic Market Size by Region (2018-2023)
1.5 Global Interactive Voice Response Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Interactive Voice Response Market Size (2018-2029)
1.6.1 North America Interactive Voice Response Market Size (2018-2029)
1.6.2 Europe Interactive Voice Response Market Size (2018-2029)
1.6.3 Asia-Pacific Interactive Voice Response Market Size (2018-2029)
1.6.4 Latin America Interactive Voice Response Market Size (2018-2029)
1.6.5 Middle East & Africa Interactive Voice Response Market Size (2018-2029)
2 Interactive Voice Response Market by Type
2.1 Introduction
2.1.1 Speech Based
2.1.2 Touch-tone Based
2.2 Global Interactive Voice Response Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Interactive Voice Response Historic Market Size by Type (2018-2023)
2.2.2 Global Interactive Voice Response Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Interactive Voice Response Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Interactive Voice Response Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Interactive Voice Response Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Interactive Voice Response Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Interactive Voice Response Revenue Breakdown by Type (2018-2029)
3 Interactive Voice Response Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Travel and Hospitality
3.1.3 Pharma and Healthcare
3.1.4 Telecommunications
3.1.5 Government and Public Sector
3.1.6 Transportation and Logistics
3.2 Global Interactive Voice Response Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Interactive Voice Response Historic Market Size by Application (2018-2023)
3.2.2 Global Interactive Voice Response Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Interactive Voice Response Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Interactive Voice Response Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Interactive Voice Response Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Interactive Voice Response Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Interactive Voice Response Revenue Breakdown by Application (2018-2029)
4 Interactive Voice Response Competition Analysis by Players
4.1 Global Interactive Voice Response Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Interactive Voice Response as of 2022)
4.3 Date of Key Players Enter into Interactive Voice Response Market
4.4 Global Top Players Interactive Voice Response Headquarters and Area Served
4.5 Key Players Interactive Voice Response Product Solution and Service
4.6 Competitive Status
4.6.1 Interactive Voice Response Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 inContact Inc.
5.1.1 inContact Inc. Profile
5.1.2 inContact Inc. Main Business
5.1.3 inContact Inc. Interactive Voice Response Products, Services and Solutions
5.1.4 inContact Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.1.5 inContact Inc. Recent Developments
5.2 Nuance Communications, Inc.
5.2.1 Nuance Communications, Inc. Profile
5.2.2 Nuance Communications, Inc. Main Business
5.2.3 Nuance Communications, Inc. Interactive Voice Response Products, Services and Solutions
5.2.4 Nuance Communications, Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.2.5 Nuance Communications, Inc. Recent Developments
5.3 Genesys Telecommunication Laboratories, Inc.
5.3.1 Genesys Telecommunication Laboratories, Inc. Profile
5.3.2 Genesys Telecommunication Laboratories, Inc. Main Business
5.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Products, Services and Solutions
5.3.4 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.3.5 AT&T Inc. Recent Developments
5.4 AT&T Inc.
5.4.1 AT&T Inc. Profile
5.4.2 AT&T Inc. Main Business
5.4.3 AT&T Inc. Interactive Voice Response Products, Services and Solutions
5.4.4 AT&T Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.4.5 AT&T Inc. Recent Developments
5.5 Avaya Inc.
5.5.1 Avaya Inc. Profile
5.5.2 Avaya Inc. Main Business
5.5.3 Avaya Inc. Interactive Voice Response Products, Services and Solutions
5.5.4 Avaya Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.5.5 Avaya Inc. Recent Developments
5.6 Aspect Software Parent, Inc.
5.6.1 Aspect Software Parent, Inc. Profile
5.6.2 Aspect Software Parent, Inc. Main Business
5.6.3 Aspect Software Parent, Inc. Interactive Voice Response Products, Services and Solutions
5.6.4 Aspect Software Parent, Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.6.5 Aspect Software Parent, Inc. Recent Developments
5.7 Verizon Communications Inc.
5.7.1 Verizon Communications Inc. Profile
5.7.2 Verizon Communications Inc. Main Business
5.7.3 Verizon Communications Inc. Interactive Voice Response Products, Services and Solutions
5.7.4 Verizon Communications Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.7.5 Verizon Communications Inc. Recent Developments
5.8 Five9, Inc.
5.8.1 Five9, Inc. Profile
5.8.2 Five9, Inc. Main Business
5.8.3 Five9, Inc. Interactive Voice Response Products, Services and Solutions
5.8.4 Five9, Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.8.5 Five9, Inc. Recent Developments
5.9 Cisco Systems, Inc.
5.9.1 Cisco Systems, Inc. Profile
5.9.2 Cisco Systems, Inc. Main Business
5.9.3 Cisco Systems, Inc. Interactive Voice Response Products, Services and Solutions
5.9.4 Cisco Systems, Inc. Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.9.5 Cisco Systems, Inc. Recent Developments
5.10 Convergys Corporation
5.10.1 Convergys Corporation Profile
5.10.2 Convergys Corporation Main Business
5.10.3 Convergys Corporation Interactive Voice Response Products, Services and Solutions
5.10.4 Convergys Corporation Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.10.5 Convergys Corporation Recent Developments
5.11 West Corporation
5.11.1 West Corporation Profile
5.11.2 West Corporation Main Business
5.11.3 West Corporation Interactive Voice Response Products, Services and Solutions
5.11.4 West Corporation Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.11.5 West Corporation Recent Developments
5.12 IVR Lab
5.12.1 IVR Lab Profile
5.12.2 IVR Lab Main Business
5.12.3 IVR Lab Interactive Voice Response Products, Services and Solutions
5.12.4 IVR Lab Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.12.5 IVR Lab Recent Developments
5.13 NewVoiceMedia
5.13.1 NewVoiceMedia Profile
5.13.2 NewVoiceMedia Main Business
5.13.3 NewVoiceMedia Interactive Voice Response Products, Services and Solutions
5.13.4 NewVoiceMedia Interactive Voice Response Revenue (US$ Million) & (2018-2023)
5.13.5 NewVoiceMedia Recent Developments
6 North America
6.1 North America Interactive Voice Response Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Interactive Voice Response Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Interactive Voice Response Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Interactive Voice Response Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Interactive Voice Response Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Interactive Voice Response Market Dynamics
11.1 Interactive Voice Response Industry Trends
11.2 Interactive Voice Response Market Drivers
11.3 Interactive Voice Response Market Challenges
11.4 Interactive Voice Response Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
Why ‘The Market Reports’
In Business:
Pre Sales Support:
Post Sales Support:
Turn Around Time:
Clients Served:
Clients Assisted:
Client Types:
Payment:
- Accept global payments [Credit Card / PayPal / Wire Transfer]
- Accept local payments in South Korea, Germany, China and India [Can pay in local currency]
Latest IT & Electronics Market Reports
Payments Accepted From
Connect with us at
Complete Secure Website
