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Interactive Voice Response Systems-Global Market Insights and Sales Trends 2024
Synopsis
Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
The global Interactive Voice Response Systems market size is expected to reach US$ 6124.6 million by 2029, growing at a CAGR of 4.9% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response Systems in various end use industries. The expanding demands from the Government/Public Sector, BFSI, IT and Telecommunication and Energy and Power, are propelling Interactive Voice Response Systems market. On-premises, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response Systems, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response Systems market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response Systems market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response Systems sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response Systems covered in this report include IBM, Accenture, Cisco, CrowdStrike, FireEye, McAfee, NTT, Optiv and Rapid7, etc.
The global Interactive Voice Response Systems market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
IBM
Accenture
Cisco
CrowdStrike
FireEye
McAfee
NTT
Optiv
Rapid7
Symantec
Trustwave
Verizon
Booz Allen Hamilton
Stroz Friedberg (AON)
Check Point
Secureworks (Dell)
BAE Systems
PricewaterhouseCoopers (PWC)
Cylance
DXC
RSA
Deloitte
KPMG International
Ernst & Young
Global Interactive Voice Response Systems market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response Systems market, Segment by Type:
On-premises
Cloud-based
Global Interactive Voice Response Systems market, by Application
Government/Public Sector
BFSI
IT and Telecommunication
Energy and Power
Retail and E-Commerce
Manufacturing
Healthcare
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Interactive Voice Response Systems companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
The global Interactive Voice Response Systems market size is expected to reach US$ 6124.6 million by 2029, growing at a CAGR of 4.9% from 2023 to 2029. The market is mainly driven by the significant applications of Interactive Voice Response Systems in various end use industries. The expanding demands from the Government/Public Sector, BFSI, IT and Telecommunication and Energy and Power, are propelling Interactive Voice Response Systems market. On-premises, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Interactive Voice Response Systems, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Interactive Voice Response Systems market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Interactive Voice Response Systems market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Interactive Voice Response Systems sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Interactive Voice Response Systems covered in this report include IBM, Accenture, Cisco, CrowdStrike, FireEye, McAfee, NTT, Optiv and Rapid7, etc.
The global Interactive Voice Response Systems market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
IBM
Accenture
Cisco
CrowdStrike
FireEye
McAfee
NTT
Optiv
Rapid7
Symantec
Trustwave
Verizon
Booz Allen Hamilton
Stroz Friedberg (AON)
Check Point
Secureworks (Dell)
BAE Systems
PricewaterhouseCoopers (PWC)
Cylance
DXC
RSA
Deloitte
KPMG International
Ernst & Young
Global Interactive Voice Response Systems market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Interactive Voice Response Systems market, Segment by Type:
On-premises
Cloud-based
Global Interactive Voice Response Systems market, by Application
Government/Public Sector
BFSI
IT and Telecommunication
Energy and Power
Retail and E-Commerce
Manufacturing
Healthcare
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Interactive Voice Response Systems companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Interactive Voice Response Systems
1.1 Interactive Voice Response Systems Market Overview
1.1.1 Interactive Voice Response Systems Product Scope
1.1.2 Interactive Voice Response Systems Market Status and Outlook
1.2 Global Interactive Voice Response Systems Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Interactive Voice Response Systems Market Size by Region (2018-2029)
1.4 Global Interactive Voice Response Systems Historic Market Size by Region (2018-2023)
1.5 Global Interactive Voice Response Systems Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Interactive Voice Response Systems Market Size (2018-2029)
1.6.1 North America Interactive Voice Response Systems Market Size (2018-2029)
1.6.2 Europe Interactive Voice Response Systems Market Size (2018-2029)
1.6.3 Asia-Pacific Interactive Voice Response Systems Market Size (2018-2029)
1.6.4 Latin America Interactive Voice Response Systems Market Size (2018-2029)
1.6.5 Middle East & Africa Interactive Voice Response Systems Market Size (2018-2029)
2 Interactive Voice Response Systems Market by Type
2.1 Introduction
2.1.1 On-premises
2.1.2 Cloud-based
2.2 Global Interactive Voice Response Systems Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Interactive Voice Response Systems Historic Market Size by Type (2018-2023)
2.2.2 Global Interactive Voice Response Systems Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Interactive Voice Response Systems Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Interactive Voice Response Systems Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Interactive Voice Response Systems Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Interactive Voice Response Systems Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Interactive Voice Response Systems Revenue Breakdown by Type (2018-2029)
3 Interactive Voice Response Systems Market Overview by Application
3.1 Introduction
3.1.1 Government/Public Sector
3.1.2 BFSI
3.1.3 IT and Telecommunication
3.1.4 Energy and Power
3.1.5 Retail and E-Commerce
3.1.6 Manufacturing
3.1.7 Healthcare
3.1.8 Others
3.2 Global Interactive Voice Response Systems Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Interactive Voice Response Systems Historic Market Size by Application (2018-2023)
3.2.2 Global Interactive Voice Response Systems Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Interactive Voice Response Systems Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Interactive Voice Response Systems Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Interactive Voice Response Systems Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Interactive Voice Response Systems Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Interactive Voice Response Systems Revenue Breakdown by Application (2018-2029)
4 Interactive Voice Response Systems Competition Analysis by Players
4.1 Global Interactive Voice Response Systems Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Interactive Voice Response Systems as of 2022)
4.3 Date of Key Players Enter into Interactive Voice Response Systems Market
4.4 Global Top Players Interactive Voice Response Systems Headquarters and Area Served
4.5 Key Players Interactive Voice Response Systems Product Solution and Service
4.6 Competitive Status
4.6.1 Interactive Voice Response Systems Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 IBM
5.1.1 IBM Profile
5.1.2 IBM Main Business
5.1.3 IBM Interactive Voice Response Systems Products, Services and Solutions
5.1.4 IBM Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.1.5 IBM Recent Developments
5.2 Accenture
5.2.1 Accenture Profile
5.2.2 Accenture Main Business
5.2.3 Accenture Interactive Voice Response Systems Products, Services and Solutions
5.2.4 Accenture Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.2.5 Accenture Recent Developments
5.3 Cisco
5.3.1 Cisco Profile
5.3.2 Cisco Main Business
5.3.3 Cisco Interactive Voice Response Systems Products, Services and Solutions
5.3.4 Cisco Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.3.5 CrowdStrike Recent Developments
5.4 CrowdStrike
5.4.1 CrowdStrike Profile
5.4.2 CrowdStrike Main Business
5.4.3 CrowdStrike Interactive Voice Response Systems Products, Services and Solutions
5.4.4 CrowdStrike Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.4.5 CrowdStrike Recent Developments
5.5 FireEye
5.5.1 FireEye Profile
5.5.2 FireEye Main Business
5.5.3 FireEye Interactive Voice Response Systems Products, Services and Solutions
5.5.4 FireEye Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.5.5 FireEye Recent Developments
5.6 McAfee
5.6.1 McAfee Profile
5.6.2 McAfee Main Business
5.6.3 McAfee Interactive Voice Response Systems Products, Services and Solutions
5.6.4 McAfee Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.6.5 McAfee Recent Developments
5.7 NTT
5.7.1 NTT Profile
5.7.2 NTT Main Business
5.7.3 NTT Interactive Voice Response Systems Products, Services and Solutions
5.7.4 NTT Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.7.5 NTT Recent Developments
5.8 Optiv
5.8.1 Optiv Profile
5.8.2 Optiv Main Business
5.8.3 Optiv Interactive Voice Response Systems Products, Services and Solutions
5.8.4 Optiv Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.8.5 Optiv Recent Developments
5.9 Rapid7
5.9.1 Rapid7 Profile
5.9.2 Rapid7 Main Business
5.9.3 Rapid7 Interactive Voice Response Systems Products, Services and Solutions
5.9.4 Rapid7 Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.9.5 Rapid7 Recent Developments
5.10 Symantec
5.10.1 Symantec Profile
5.10.2 Symantec Main Business
5.10.3 Symantec Interactive Voice Response Systems Products, Services and Solutions
5.10.4 Symantec Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.10.5 Symantec Recent Developments
5.11 Trustwave
5.11.1 Trustwave Profile
5.11.2 Trustwave Main Business
5.11.3 Trustwave Interactive Voice Response Systems Products, Services and Solutions
5.11.4 Trustwave Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.11.5 Trustwave Recent Developments
5.12 Verizon
5.12.1 Verizon Profile
5.12.2 Verizon Main Business
5.12.3 Verizon Interactive Voice Response Systems Products, Services and Solutions
5.12.4 Verizon Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.12.5 Verizon Recent Developments
5.13 Booz Allen Hamilton
5.13.1 Booz Allen Hamilton Profile
5.13.2 Booz Allen Hamilton Main Business
5.13.3 Booz Allen Hamilton Interactive Voice Response Systems Products, Services and Solutions
5.13.4 Booz Allen Hamilton Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.13.5 Booz Allen Hamilton Recent Developments
5.14 Stroz Friedberg (AON)
5.14.1 Stroz Friedberg (AON) Profile
5.14.2 Stroz Friedberg (AON) Main Business
5.14.3 Stroz Friedberg (AON) Interactive Voice Response Systems Products, Services and Solutions
5.14.4 Stroz Friedberg (AON) Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.14.5 Stroz Friedberg (AON) Recent Developments
5.15 Check Point
5.15.1 Check Point Profile
5.15.2 Check Point Main Business
5.15.3 Check Point Interactive Voice Response Systems Products, Services and Solutions
5.15.4 Check Point Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.15.5 Check Point Recent Developments
5.16 Secureworks (Dell)
5.16.1 Secureworks (Dell) Profile
5.16.2 Secureworks (Dell) Main Business
5.16.3 Secureworks (Dell) Interactive Voice Response Systems Products, Services and Solutions
5.16.4 Secureworks (Dell) Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.16.5 Secureworks (Dell) Recent Developments
5.17 BAE Systems
5.17.1 BAE Systems Profile
5.17.2 BAE Systems Main Business
5.17.3 BAE Systems Interactive Voice Response Systems Products, Services and Solutions
5.17.4 BAE Systems Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.17.5 BAE Systems Recent Developments
5.18 PricewaterhouseCoopers (PWC)
5.18.1 PricewaterhouseCoopers (PWC) Profile
5.18.2 PricewaterhouseCoopers (PWC) Main Business
5.18.3 PricewaterhouseCoopers (PWC) Interactive Voice Response Systems Products, Services and Solutions
5.18.4 PricewaterhouseCoopers (PWC) Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.18.5 PricewaterhouseCoopers (PWC) Recent Developments
5.19 Cylance
5.19.1 Cylance Profile
5.19.2 Cylance Main Business
5.19.3 Cylance Interactive Voice Response Systems Products, Services and Solutions
5.19.4 Cylance Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.19.5 Cylance Recent Developments
5.20 DXC
5.20.1 DXC Profile
5.20.2 DXC Main Business
5.20.3 DXC Interactive Voice Response Systems Products, Services and Solutions
5.20.4 DXC Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.20.5 DXC Recent Developments
5.21 RSA
5.21.1 RSA Profile
5.21.2 RSA Main Business
5.21.3 RSA Interactive Voice Response Systems Products, Services and Solutions
5.21.4 RSA Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.21.5 RSA Recent Developments
5.22 Deloitte
5.22.1 Deloitte Profile
5.22.2 Deloitte Main Business
5.22.3 Deloitte Interactive Voice Response Systems Products, Services and Solutions
5.22.4 Deloitte Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.22.5 Deloitte Recent Developments
5.23 KPMG International
5.23.1 KPMG International Profile
5.23.2 KPMG International Main Business
5.23.3 KPMG International Interactive Voice Response Systems Products, Services and Solutions
5.23.4 KPMG International Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.23.5 KPMG International Recent Developments
5.24 Ernst & Young
5.24.1 Ernst & Young Profile
5.24.2 Ernst & Young Main Business
5.24.3 Ernst & Young Interactive Voice Response Systems Products, Services and Solutions
5.24.4 Ernst & Young Interactive Voice Response Systems Revenue (US$ Million) & (2018-2023)
5.24.5 Ernst & Young Recent Developments
6 North America
6.1 North America Interactive Voice Response Systems Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Interactive Voice Response Systems Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Interactive Voice Response Systems Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Interactive Voice Response Systems Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Interactive Voice Response Systems Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Interactive Voice Response Systems Market Dynamics
11.1 Interactive Voice Response Systems Industry Trends
11.2 Interactive Voice Response Systems Market Drivers
11.3 Interactive Voice Response Systems Market Challenges
11.4 Interactive Voice Response Systems Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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