Index
1 Market Overview of IT Service Desk
1.1 IT Service Desk Market Overview
1.1.1 IT Service Desk Product Scope
1.1.2 IT Service Desk Market Status and Outlook
1.2 Global IT Service Desk Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global IT Service Desk Market Size by Region (2018-2029)
1.4 Global IT Service Desk Historic Market Size by Region (2018-2023)
1.5 Global IT Service Desk Market Size Forecast by Region (2024-2029)
1.6 Key Regions, IT Service Desk Market Size (2018-2029)
1.6.1 North America IT Service Desk Market Size (2018-2029)
1.6.2 Europe IT Service Desk Market Size (2018-2029)
1.6.3 Asia-Pacific IT Service Desk Market Size (2018-2029)
1.6.4 Latin America IT Service Desk Market Size (2018-2029)
1.6.5 Middle East & Africa IT Service Desk Market Size (2018-2029)
2 IT Service Desk Market by Type
2.1 Introduction
2.1.1 Cloud based
2.1.2 On Premise
2.2 Global IT Service Desk Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global IT Service Desk Historic Market Size by Type (2018-2023)
2.2.2 Global IT Service Desk Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America IT Service Desk Revenue Breakdown by Type (2018-2029)
2.3.2 Europe IT Service Desk Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific IT Service Desk Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America IT Service Desk Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa IT Service Desk Revenue Breakdown by Type (2018-2029)
3 IT Service Desk Market Overview by Application
3.1 Introduction
3.1.1 SMBs
3.1.2 Large Enterprises
3.2 Global IT Service Desk Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global IT Service Desk Historic Market Size by Application (2018-2023)
3.2.2 Global IT Service Desk Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America IT Service Desk Revenue Breakdown by Application (2018-2029)
3.3.2 Europe IT Service Desk Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific IT Service Desk Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America IT Service Desk Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa IT Service Desk Revenue Breakdown by Application (2018-2029)
4 IT Service Desk Competition Analysis by Players
4.1 Global IT Service Desk Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Service Desk as of 2022)
4.3 Date of Key Players Enter into IT Service Desk Market
4.4 Global Top Players IT Service Desk Headquarters and Area Served
4.5 Key Players IT Service Desk Product Solution and Service
4.6 Competitive Status
4.6.1 IT Service Desk Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Samanage
5.1.1 Samanage Profile
5.1.2 Samanage Main Business
5.1.3 Samanage IT Service Desk Products, Services and Solutions
5.1.4 Samanage IT Service Desk Revenue (US$ Million) & (2018-2023)
5.1.5 Samanage Recent Developments
5.2 Freshservice
5.2.1 Freshservice Profile
5.2.2 Freshservice Main Business
5.2.3 Freshservice IT Service Desk Products, Services and Solutions
5.2.4 Freshservice IT Service Desk Revenue (US$ Million) & (2018-2023)
5.2.5 Freshservice Recent Developments
5.3 ManageEngine ServiceDesk
5.3.1 ManageEngine ServiceDesk Profile
5.3.2 ManageEngine ServiceDesk Main Business
5.3.3 ManageEngine ServiceDesk IT Service Desk Products, Services and Solutions
5.3.4 ManageEngine ServiceDesk IT Service Desk Revenue (US$ Million) & (2018-2023)
5.3.5 JIRA Service Desk Recent Developments
5.4 JIRA Service Desk
5.4.1 JIRA Service Desk Profile
5.4.2 JIRA Service Desk Main Business
5.4.3 JIRA Service Desk IT Service Desk Products, Services and Solutions
5.4.4 JIRA Service Desk IT Service Desk Revenue (US$ Million) & (2018-2023)
5.4.5 JIRA Service Desk Recent Developments
5.5 Zendesk
5.5.1 Zendesk Profile
5.5.2 Zendesk Main Business
5.5.3 Zendesk IT Service Desk Products, Services and Solutions
5.5.4 Zendesk IT Service Desk Revenue (US$ Million) & (2018-2023)
5.5.5 Zendesk Recent Developments
5.6 Track-It!
5.6.1 Track-It! Profile
5.6.2 Track-It! Main Business
5.6.3 Track-It! IT Service Desk Products, Services and Solutions
5.6.4 Track-It! IT Service Desk Revenue (US$ Million) & (2018-2023)
5.6.5 Track-It! Recent Developments
5.7 BMC Remedy 9
5.7.1 BMC Remedy 9 Profile
5.7.2 BMC Remedy 9 Main Business
5.7.3 BMC Remedy 9 IT Service Desk Products, Services and Solutions
5.7.4 BMC Remedy 9 IT Service Desk Revenue (US$ Million) & (2018-2023)
5.7.5 BMC Remedy 9 Recent Developments
5.8 Cherwell IT Service Management
5.8.1 Cherwell IT Service Management Profile
5.8.2 Cherwell IT Service Management Main Business
5.8.3 Cherwell IT Service Management IT Service Desk Products, Services and Solutions
5.8.4 Cherwell IT Service Management IT Service Desk Revenue (US$ Million) & (2018-2023)
5.8.5 Cherwell IT Service Management Recent Developments
5.9 Agiloft
5.9.1 Agiloft Profile
5.9.2 Agiloft Main Business
5.9.3 Agiloft IT Service Desk Products, Services and Solutions
5.9.4 Agiloft IT Service Desk Revenue (US$ Million) & (2018-2023)
5.9.5 Agiloft Recent Developments
5.10 Re:Desk
5.10.1 Re:Desk Profile
5.10.2 Re:Desk Main Business
5.10.3 Re:Desk IT Service Desk Products, Services and Solutions
5.10.4 Re:Desk IT Service Desk Revenue (US$ Million) & (2018-2023)
5.10.5 Re:Desk Recent Developments
5.11 ServiceNow
5.11.1 ServiceNow Profile
5.11.2 ServiceNow Main Business
5.11.3 ServiceNow IT Service Desk Products, Services and Solutions
5.11.4 ServiceNow IT Service Desk Revenue (US$ Million) & (2018-2023)
5.11.5 ServiceNow Recent Developments
5.12 GoToAssist
5.12.1 GoToAssist Profile
5.12.2 GoToAssist Main Business
5.12.3 GoToAssist IT Service Desk Products, Services and Solutions
5.12.4 GoToAssist IT Service Desk Revenue (US$ Million) & (2018-2023)
5.12.5 GoToAssist Recent Developments
5.13 Spiceworks
5.13.1 Spiceworks Profile
5.13.2 Spiceworks Main Business
5.13.3 Spiceworks IT Service Desk Products, Services and Solutions
5.13.4 Spiceworks IT Service Desk Revenue (US$ Million) & (2018-2023)
5.13.5 Spiceworks Recent Developments
5.14 EasyVista
5.14.1 EasyVista Profile
5.14.2 EasyVista Main Business
5.14.3 EasyVista IT Service Desk Products, Services and Solutions
5.14.4 EasyVista IT Service Desk Revenue (US$ Million) & (2018-2023)
5.14.5 EasyVista Recent Developments
5.15 Wolken
5.15.1 Wolken Profile
5.15.2 Wolken Main Business
5.15.3 Wolken IT Service Desk Products, Services and Solutions
5.15.4 Wolken IT Service Desk Revenue (US$ Million) & (2018-2023)
5.15.5 Wolken Recent Developments
6 North America
6.1 North America IT Service Desk Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe IT Service Desk Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific IT Service Desk Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America IT Service Desk Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa IT Service Desk Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 IT Service Desk Market Dynamics
11.1 IT Service Desk Industry Trends
11.2 IT Service Desk Market Drivers
11.3 IT Service Desk Market Challenges
11.4 IT Service Desk Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List