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IT Service Desk-Global Market Insights and Sales Trends 2024

IT Service Desk-Global Market Insights and Sales Trends 2024

Publishing Date : Nov, 2023

License Type :
 

Report Code : 1823234

No of Pages : 114

Synopsis
The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to the ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities.
The global IT Service Desk market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of IT Service Desk in various end use industries. The expanding demands from the SMBs and Large Enterprises, are propelling IT Service Desk market. Cloud based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On Premise segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for IT Service Desk market, driven by demand from China, the second largest economy with some signs of stabilising, the IT Service Desk market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IT Service Desk, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IT Service Desk market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IT Service Desk market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IT Service Desk sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IT Service Desk covered in this report include Samanage, Freshservice, ManageEngine ServiceDesk, JIRA Service Desk, Zendesk, Track-It!, BMC Remedy 9, Cherwell IT Service Management and Agiloft, etc.
The global IT Service Desk market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Samanage
Freshservice
ManageEngine ServiceDesk
JIRA Service Desk
Zendesk
Track-It!
BMC Remedy 9
Cherwell IT Service Management
Agiloft
Re:Desk
ServiceNow
GoToAssist
Spiceworks
EasyVista
Wolken
Global IT Service Desk market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IT Service Desk market, Segment by Type:
Cloud based
On Premise
Global IT Service Desk market, by Application
SMBs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IT Service Desk companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index
1 Market Overview of IT Service Desk
1.1 IT Service Desk Market Overview
1.1.1 IT Service Desk Product Scope
1.1.2 IT Service Desk Market Status and Outlook
1.2 Global IT Service Desk Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global IT Service Desk Market Size by Region (2018-2029)
1.4 Global IT Service Desk Historic Market Size by Region (2018-2023)
1.5 Global IT Service Desk Market Size Forecast by Region (2024-2029)
1.6 Key Regions, IT Service Desk Market Size (2018-2029)
1.6.1 North America IT Service Desk Market Size (2018-2029)
1.6.2 Europe IT Service Desk Market Size (2018-2029)
1.6.3 Asia-Pacific IT Service Desk Market Size (2018-2029)
1.6.4 Latin America IT Service Desk Market Size (2018-2029)
1.6.5 Middle East & Africa IT Service Desk Market Size (2018-2029)
2 IT Service Desk Market by Type
2.1 Introduction
2.1.1 Cloud based
2.1.2 On Premise
2.2 Global IT Service Desk Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global IT Service Desk Historic Market Size by Type (2018-2023)
2.2.2 Global IT Service Desk Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America IT Service Desk Revenue Breakdown by Type (2018-2029)
2.3.2 Europe IT Service Desk Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific IT Service Desk Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America IT Service Desk Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa IT Service Desk Revenue Breakdown by Type (2018-2029)
3 IT Service Desk Market Overview by Application
3.1 Introduction
3.1.1 SMBs
3.1.2 Large Enterprises
3.2 Global IT Service Desk Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global IT Service Desk Historic Market Size by Application (2018-2023)
3.2.2 Global IT Service Desk Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America IT Service Desk Revenue Breakdown by Application (2018-2029)
3.3.2 Europe IT Service Desk Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific IT Service Desk Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America IT Service Desk Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa IT Service Desk Revenue Breakdown by Application (2018-2029)
4 IT Service Desk Competition Analysis by Players
4.1 Global IT Service Desk Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Service Desk as of 2022)
4.3 Date of Key Players Enter into IT Service Desk Market
4.4 Global Top Players IT Service Desk Headquarters and Area Served
4.5 Key Players IT Service Desk Product Solution and Service
4.6 Competitive Status
4.6.1 IT Service Desk Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Samanage
5.1.1 Samanage Profile
5.1.2 Samanage Main Business
5.1.3 Samanage IT Service Desk Products, Services and Solutions
5.1.4 Samanage IT Service Desk Revenue (US$ Million) & (2018-2023)
5.1.5 Samanage Recent Developments
5.2 Freshservice
5.2.1 Freshservice Profile
5.2.2 Freshservice Main Business
5.2.3 Freshservice IT Service Desk Products, Services and Solutions
5.2.4 Freshservice IT Service Desk Revenue (US$ Million) & (2018-2023)
5.2.5 Freshservice Recent Developments
5.3 ManageEngine ServiceDesk
5.3.1 ManageEngine ServiceDesk Profile
5.3.2 ManageEngine ServiceDesk Main Business
5.3.3 ManageEngine ServiceDesk IT Service Desk Products, Services and Solutions
5.3.4 ManageEngine ServiceDesk IT Service Desk Revenue (US$ Million) & (2018-2023)
5.3.5 JIRA Service Desk Recent Developments
5.4 JIRA Service Desk
5.4.1 JIRA Service Desk Profile
5.4.2 JIRA Service Desk Main Business
5.4.3 JIRA Service Desk IT Service Desk Products, Services and Solutions
5.4.4 JIRA Service Desk IT Service Desk Revenue (US$ Million) & (2018-2023)
5.4.5 JIRA Service Desk Recent Developments
5.5 Zendesk
5.5.1 Zendesk Profile
5.5.2 Zendesk Main Business
5.5.3 Zendesk IT Service Desk Products, Services and Solutions
5.5.4 Zendesk IT Service Desk Revenue (US$ Million) & (2018-2023)
5.5.5 Zendesk Recent Developments
5.6 Track-It!
5.6.1 Track-It! Profile
5.6.2 Track-It! Main Business
5.6.3 Track-It! IT Service Desk Products, Services and Solutions
5.6.4 Track-It! IT Service Desk Revenue (US$ Million) & (2018-2023)
5.6.5 Track-It! Recent Developments
5.7 BMC Remedy 9
5.7.1 BMC Remedy 9 Profile
5.7.2 BMC Remedy 9 Main Business
5.7.3 BMC Remedy 9 IT Service Desk Products, Services and Solutions
5.7.4 BMC Remedy 9 IT Service Desk Revenue (US$ Million) & (2018-2023)
5.7.5 BMC Remedy 9 Recent Developments
5.8 Cherwell IT Service Management
5.8.1 Cherwell IT Service Management Profile
5.8.2 Cherwell IT Service Management Main Business
5.8.3 Cherwell IT Service Management IT Service Desk Products, Services and Solutions
5.8.4 Cherwell IT Service Management IT Service Desk Revenue (US$ Million) & (2018-2023)
5.8.5 Cherwell IT Service Management Recent Developments
5.9 Agiloft
5.9.1 Agiloft Profile
5.9.2 Agiloft Main Business
5.9.3 Agiloft IT Service Desk Products, Services and Solutions
5.9.4 Agiloft IT Service Desk Revenue (US$ Million) & (2018-2023)
5.9.5 Agiloft Recent Developments
5.10 Re:Desk
5.10.1 Re:Desk Profile
5.10.2 Re:Desk Main Business
5.10.3 Re:Desk IT Service Desk Products, Services and Solutions
5.10.4 Re:Desk IT Service Desk Revenue (US$ Million) & (2018-2023)
5.10.5 Re:Desk Recent Developments
5.11 ServiceNow
5.11.1 ServiceNow Profile
5.11.2 ServiceNow Main Business
5.11.3 ServiceNow IT Service Desk Products, Services and Solutions
5.11.4 ServiceNow IT Service Desk Revenue (US$ Million) & (2018-2023)
5.11.5 ServiceNow Recent Developments
5.12 GoToAssist
5.12.1 GoToAssist Profile
5.12.2 GoToAssist Main Business
5.12.3 GoToAssist IT Service Desk Products, Services and Solutions
5.12.4 GoToAssist IT Service Desk Revenue (US$ Million) & (2018-2023)
5.12.5 GoToAssist Recent Developments
5.13 Spiceworks
5.13.1 Spiceworks Profile
5.13.2 Spiceworks Main Business
5.13.3 Spiceworks IT Service Desk Products, Services and Solutions
5.13.4 Spiceworks IT Service Desk Revenue (US$ Million) & (2018-2023)
5.13.5 Spiceworks Recent Developments
5.14 EasyVista
5.14.1 EasyVista Profile
5.14.2 EasyVista Main Business
5.14.3 EasyVista IT Service Desk Products, Services and Solutions
5.14.4 EasyVista IT Service Desk Revenue (US$ Million) & (2018-2023)
5.14.5 EasyVista Recent Developments
5.15 Wolken
5.15.1 Wolken Profile
5.15.2 Wolken Main Business
5.15.3 Wolken IT Service Desk Products, Services and Solutions
5.15.4 Wolken IT Service Desk Revenue (US$ Million) & (2018-2023)
5.15.5 Wolken Recent Developments
6 North America
6.1 North America IT Service Desk Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe IT Service Desk Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific IT Service Desk Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America IT Service Desk Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa IT Service Desk Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 IT Service Desk Market Dynamics
11.1 IT Service Desk Industry Trends
11.2 IT Service Desk Market Drivers
11.3 IT Service Desk Market Challenges
11.4 IT Service Desk Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List

Published By : QY Research

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