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ITSM Software-Global Market Insights and Sales Trends 2025
Synopsis
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The global ITSM Software market size is expected to reach US$ 34810 million by 2029, growing at a CAGR of 16.7% from 2023 to 2029. The market is mainly driven by the significant applications of ITSM Software in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling ITSM Software market. Cloud-based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On-premises segment is estimated at % CAGR for the next seven-year period.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for ITSM Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global ITSM Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global ITSM Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, ITSM Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of ITSM Software covered in this report include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, Broadcom, BMC Software, ASG Software, Axios Systems and SAP, etc.
The global ITSM Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Global ITSM Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global ITSM Software market, Segment by Type:
Cloud-based
On-premises
Global ITSM Software market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of ITSM Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The global ITSM Software market size is expected to reach US$ 34810 million by 2029, growing at a CAGR of 16.7% from 2023 to 2029. The market is mainly driven by the significant applications of ITSM Software in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling ITSM Software market. Cloud-based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On-premises segment is estimated at % CAGR for the next seven-year period.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for ITSM Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global ITSM Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global ITSM Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, ITSM Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of ITSM Software covered in this report include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, Broadcom, BMC Software, ASG Software, Axios Systems and SAP, etc.
The global ITSM Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Global ITSM Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global ITSM Software market, Segment by Type:
Cloud-based
On-premises
Global ITSM Software market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of ITSM Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of ITSM Software
1.1 ITSM Software Market Overview
1.1.1 ITSM Software Product Scope
1.1.2 ITSM Software Market Status and Outlook
1.2 Global ITSM Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global ITSM Software Market Size by Region (2018-2029)
1.4 Global ITSM Software Historic Market Size by Region (2018-2023)
1.5 Global ITSM Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, ITSM Software Market Size (2018-2029)
1.6.1 North America ITSM Software Market Size (2018-2029)
1.6.2 Europe ITSM Software Market Size (2018-2029)
1.6.3 Asia-Pacific ITSM Software Market Size (2018-2029)
1.6.4 Latin America ITSM Software Market Size (2018-2029)
1.6.5 Middle East & Africa ITSM Software Market Size (2018-2029)
2 ITSM Software Market by Type
2.1 Introduction
2.1.1 Cloud-based
2.1.2 On-premises
2.2 Global ITSM Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global ITSM Software Historic Market Size by Type (2018-2023)
2.2.2 Global ITSM Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America ITSM Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe ITSM Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific ITSM Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America ITSM Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa ITSM Software Revenue Breakdown by Type (2018-2029)
3 ITSM Software Market Overview by Application
3.1 Introduction
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global ITSM Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global ITSM Software Historic Market Size by Application (2018-2023)
3.2.2 Global ITSM Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America ITSM Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe ITSM Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific ITSM Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America ITSM Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa ITSM Software Revenue Breakdown by Application (2018-2029)
4 ITSM Software Competition Analysis by Players
4.1 Global ITSM Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in ITSM Software as of 2022)
4.3 Date of Key Players Enter into ITSM Software Market
4.4 Global Top Players ITSM Software Headquarters and Area Served
4.5 Key Players ITSM Software Product Solution and Service
4.6 Competitive Status
4.6.1 ITSM Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 ServiceNow
5.1.1 ServiceNow Profile
5.1.2 ServiceNow Main Business
5.1.3 ServiceNow ITSM Software Products, Services and Solutions
5.1.4 ServiceNow ITSM Software Revenue (US$ Million) & (2018-2023)
5.1.5 ServiceNow Recent Developments
5.2 Atlassian
5.2.1 Atlassian Profile
5.2.2 Atlassian Main Business
5.2.3 Atlassian ITSM Software Products, Services and Solutions
5.2.4 Atlassian ITSM Software Revenue (US$ Million) & (2018-2023)
5.2.5 Atlassian Recent Developments
5.3 Ivanti (HEAT Software)
5.3.1 Ivanti (HEAT Software) Profile
5.3.2 Ivanti (HEAT Software) Main Business
5.3.3 Ivanti (HEAT Software) ITSM Software Products, Services and Solutions
5.3.4 Ivanti (HEAT Software) ITSM Software Revenue (US$ Million) & (2018-2023)
5.3.5 IBM Recent Developments
5.4 IBM
5.4.1 IBM Profile
5.4.2 IBM Main Business
5.4.3 IBM ITSM Software Products, Services and Solutions
5.4.4 IBM ITSM Software Revenue (US$ Million) & (2018-2023)
5.4.5 IBM Recent Developments
5.5 Broadcom
5.5.1 Broadcom Profile
5.5.2 Broadcom Main Business
5.5.3 Broadcom ITSM Software Products, Services and Solutions
5.5.4 Broadcom ITSM Software Revenue (US$ Million) & (2018-2023)
5.5.5 Broadcom Recent Developments
5.6 BMC Software
5.6.1 BMC Software Profile
5.6.2 BMC Software Main Business
5.6.3 BMC Software ITSM Software Products, Services and Solutions
5.6.4 BMC Software ITSM Software Revenue (US$ Million) & (2018-2023)
5.6.5 BMC Software Recent Developments
5.7 ASG Software
5.7.1 ASG Software Profile
5.7.2 ASG Software Main Business
5.7.3 ASG Software ITSM Software Products, Services and Solutions
5.7.4 ASG Software ITSM Software Revenue (US$ Million) & (2018-2023)
5.7.5 ASG Software Recent Developments
5.8 Axios Systems
5.8.1 Axios Systems Profile
5.8.2 Axios Systems Main Business
5.8.3 Axios Systems ITSM Software Products, Services and Solutions
5.8.4 Axios Systems ITSM Software Revenue (US$ Million) & (2018-2023)
5.8.5 Axios Systems Recent Developments
5.9 SAP
5.9.1 SAP Profile
5.9.2 SAP Main Business
5.9.3 SAP ITSM Software Products, Services and Solutions
5.9.4 SAP ITSM Software Revenue (US$ Million) & (2018-2023)
5.9.5 SAP Recent Developments
5.10 Cherwell Software
5.10.1 Cherwell Software Profile
5.10.2 Cherwell Software Main Business
5.10.3 Cherwell Software ITSM Software Products, Services and Solutions
5.10.4 Cherwell Software ITSM Software Revenue (US$ Million) & (2018-2023)
5.10.5 Cherwell Software Recent Developments
5.11 Micro Focus (Formerly HPE)
5.11.1 Micro Focus (Formerly HPE) Profile
5.11.2 Micro Focus (Formerly HPE) Main Business
5.11.3 Micro Focus (Formerly HPE) ITSM Software Products, Services and Solutions
5.11.4 Micro Focus (Formerly HPE) ITSM Software Revenue (US$ Million) & (2018-2023)
5.11.5 Micro Focus (Formerly HPE) Recent Developments
5.12 Freshworks
5.12.1 Freshworks Profile
5.12.2 Freshworks Main Business
5.12.3 Freshworks ITSM Software Products, Services and Solutions
5.12.4 Freshworks ITSM Software Revenue (US$ Million) & (2018-2023)
5.12.5 Freshworks Recent Developments
5.13 Ultimo
5.13.1 Ultimo Profile
5.13.2 Ultimo Main Business
5.13.3 Ultimo ITSM Software Products, Services and Solutions
5.13.4 Ultimo ITSM Software Revenue (US$ Million) & (2018-2023)
5.13.5 Ultimo Recent Developments
5.14 Epicor
5.14.1 Epicor Profile
5.14.2 Epicor Main Business
5.14.3 Epicor ITSM Software Products, Services and Solutions
5.14.4 Epicor ITSM Software Revenue (US$ Million) & (2018-2023)
5.14.5 Epicor Recent Developments
5.15 TOPdesk
5.15.1 TOPdesk Profile
5.15.2 TOPdesk Main Business
5.15.3 TOPdesk ITSM Software Products, Services and Solutions
5.15.4 TOPdesk ITSM Software Revenue (US$ Million) & (2018-2023)
5.15.5 TOPdesk Recent Developments
5.16 Samanage
5.16.1 Samanage Profile
5.16.2 Samanage Main Business
5.16.3 Samanage ITSM Software Products, Services and Solutions
5.16.4 Samanage ITSM Software Revenue (US$ Million) & (2018-2023)
5.16.5 Samanage Recent Developments
5.17 Agiloft Service
5.17.1 Agiloft Service Profile
5.17.2 Agiloft Service Main Business
5.17.3 Agiloft Service ITSM Software Products, Services and Solutions
5.17.4 Agiloft Service ITSM Software Revenue (US$ Million) & (2018-2023)
5.17.5 Agiloft Service Recent Developments
5.18 Symantec
5.18.1 Symantec Profile
5.18.2 Symantec Main Business
5.18.3 Symantec ITSM Software Products, Services and Solutions
5.18.4 Symantec ITSM Software Revenue (US$ Million) & (2018-2023)
5.18.5 Symantec Recent Developments
5.19 SysAid
5.19.1 SysAid Profile
5.19.2 SysAid Main Business
5.19.3 SysAid ITSM Software Products, Services and Solutions
5.19.4 SysAid ITSM Software Revenue (US$ Million) & (2018-2023)
5.19.5 SysAid Recent Developments
5.20 SolarWinds
5.20.1 SolarWinds Profile
5.20.2 SolarWinds Main Business
5.20.3 SolarWinds ITSM Software Products, Services and Solutions
5.20.4 SolarWinds ITSM Software Revenue (US$ Million) & (2018-2023)
5.20.5 SolarWinds Recent Developments
5.21 Autotask
5.21.1 Autotask Profile
5.21.2 Autotask Main Business
5.21.3 Autotask ITSM Software Products, Services and Solutions
5.21.4 Autotask ITSM Software Revenue (US$ Million) & (2018-2023)
5.21.5 Autotask Recent Developments
6 North America
6.1 North America ITSM Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe ITSM Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific ITSM Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America ITSM Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa ITSM Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 ITSM Software Market Dynamics
11.1 ITSM Software Industry Trends
11.2 ITSM Software Market Drivers
11.3 ITSM Software Market Challenges
11.4 ITSM Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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