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IVR System-Global Market Insights and Sales Trends 2024
Synopsis
Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
The global IVR System market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of IVR System in various end use industries. The expanding demands from the Banking Financial Services and Insurance (BFSI), Healthcare, Hospitality and IT & Telecommunication, are propelling IVR System market. Outbound Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Inbound Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for IVR System market, driven by demand from China, the second largest economy with some signs of stabilising, the IVR System market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IVR System, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IVR System market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IVR System market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IVR System sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IVR System covered in this report include Aspect software Inc, Avaya Inc, Cisco Systems Inc, Convergys Crop, Dialogic Corporation, Mitel Networks Corporation, Nuance Communications Inc, True Image Interactive Inc and Verizon Communication Inc, etc.
The global IVR System market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited
Global IVR System market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IVR System market, Segment by Type:
Outbound Services
Inbound Services
Global IVR System market, by Application
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IVR System companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
The global IVR System market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of IVR System in various end use industries. The expanding demands from the Banking Financial Services and Insurance (BFSI), Healthcare, Hospitality and IT & Telecommunication, are propelling IVR System market. Outbound Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Inbound Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for IVR System market, driven by demand from China, the second largest economy with some signs of stabilising, the IVR System market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for IVR System, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global IVR System market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global IVR System market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, IVR System sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of IVR System covered in this report include Aspect software Inc, Avaya Inc, Cisco Systems Inc, Convergys Crop, Dialogic Corporation, Mitel Networks Corporation, Nuance Communications Inc, True Image Interactive Inc and Verizon Communication Inc, etc.
The global IVR System market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited
Global IVR System market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global IVR System market, Segment by Type:
Outbound Services
Inbound Services
Global IVR System market, by Application
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of IVR System companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of IVR System
1.1 IVR System Market Overview
1.1.1 IVR System Product Scope
1.1.2 IVR System Market Status and Outlook
1.2 Global IVR System Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global IVR System Market Size by Region (2018-2029)
1.4 Global IVR System Historic Market Size by Region (2018-2023)
1.5 Global IVR System Market Size Forecast by Region (2024-2029)
1.6 Key Regions, IVR System Market Size (2018-2029)
1.6.1 North America IVR System Market Size (2018-2029)
1.6.2 Europe IVR System Market Size (2018-2029)
1.6.3 Asia-Pacific IVR System Market Size (2018-2029)
1.6.4 Latin America IVR System Market Size (2018-2029)
1.6.5 Middle East & Africa IVR System Market Size (2018-2029)
2 IVR System Market by Type
2.1 Introduction
2.1.1 Outbound Services
2.1.2 Inbound Services
2.2 Global IVR System Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global IVR System Historic Market Size by Type (2018-2023)
2.2.2 Global IVR System Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America IVR System Revenue Breakdown by Type (2018-2029)
2.3.2 Europe IVR System Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific IVR System Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America IVR System Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa IVR System Revenue Breakdown by Type (2018-2029)
3 IVR System Market Overview by Application
3.1 Introduction
3.1.1 Banking Financial Services and Insurance (BFSI)
3.1.2 Healthcare
3.1.3 Hospitality
3.1.4 IT & Telecommunication
3.1.5 Others
3.2 Global IVR System Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global IVR System Historic Market Size by Application (2018-2023)
3.2.2 Global IVR System Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America IVR System Revenue Breakdown by Application (2018-2029)
3.3.2 Europe IVR System Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific IVR System Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America IVR System Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa IVR System Revenue Breakdown by Application (2018-2029)
4 IVR System Competition Analysis by Players
4.1 Global IVR System Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IVR System as of 2022)
4.3 Date of Key Players Enter into IVR System Market
4.4 Global Top Players IVR System Headquarters and Area Served
4.5 Key Players IVR System Product Solution and Service
4.6 Competitive Status
4.6.1 IVR System Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Aspect software Inc
5.1.1 Aspect software Inc Profile
5.1.2 Aspect software Inc Main Business
5.1.3 Aspect software Inc IVR System Products, Services and Solutions
5.1.4 Aspect software Inc IVR System Revenue (US$ Million) & (2018-2023)
5.1.5 Aspect software Inc Recent Developments
5.2 Avaya Inc
5.2.1 Avaya Inc Profile
5.2.2 Avaya Inc Main Business
5.2.3 Avaya Inc IVR System Products, Services and Solutions
5.2.4 Avaya Inc IVR System Revenue (US$ Million) & (2018-2023)
5.2.5 Avaya Inc Recent Developments
5.3 Cisco Systems Inc
5.3.1 Cisco Systems Inc Profile
5.3.2 Cisco Systems Inc Main Business
5.3.3 Cisco Systems Inc IVR System Products, Services and Solutions
5.3.4 Cisco Systems Inc IVR System Revenue (US$ Million) & (2018-2023)
5.3.5 Convergys Crop Recent Developments
5.4 Convergys Crop
5.4.1 Convergys Crop Profile
5.4.2 Convergys Crop Main Business
5.4.3 Convergys Crop IVR System Products, Services and Solutions
5.4.4 Convergys Crop IVR System Revenue (US$ Million) & (2018-2023)
5.4.5 Convergys Crop Recent Developments
5.5 Dialogic Corporation
5.5.1 Dialogic Corporation Profile
5.5.2 Dialogic Corporation Main Business
5.5.3 Dialogic Corporation IVR System Products, Services and Solutions
5.5.4 Dialogic Corporation IVR System Revenue (US$ Million) & (2018-2023)
5.5.5 Dialogic Corporation Recent Developments
5.6 Mitel Networks Corporation
5.6.1 Mitel Networks Corporation Profile
5.6.2 Mitel Networks Corporation Main Business
5.6.3 Mitel Networks Corporation IVR System Products, Services and Solutions
5.6.4 Mitel Networks Corporation IVR System Revenue (US$ Million) & (2018-2023)
5.6.5 Mitel Networks Corporation Recent Developments
5.7 Nuance Communications Inc
5.7.1 Nuance Communications Inc Profile
5.7.2 Nuance Communications Inc Main Business
5.7.3 Nuance Communications Inc IVR System Products, Services and Solutions
5.7.4 Nuance Communications Inc IVR System Revenue (US$ Million) & (2018-2023)
5.7.5 Nuance Communications Inc Recent Developments
5.8 True Image Interactive Inc
5.8.1 True Image Interactive Inc Profile
5.8.2 True Image Interactive Inc Main Business
5.8.3 True Image Interactive Inc IVR System Products, Services and Solutions
5.8.4 True Image Interactive Inc IVR System Revenue (US$ Million) & (2018-2023)
5.8.5 True Image Interactive Inc Recent Developments
5.9 Verizon Communication Inc
5.9.1 Verizon Communication Inc Profile
5.9.2 Verizon Communication Inc Main Business
5.9.3 Verizon Communication Inc IVR System Products, Services and Solutions
5.9.4 Verizon Communication Inc IVR System Revenue (US$ Million) & (2018-2023)
5.9.5 Verizon Communication Inc Recent Developments
5.10 Voicent Communications Inc
5.10.1 Voicent Communications Inc Profile
5.10.2 Voicent Communications Inc Main Business
5.10.3 Voicent Communications Inc IVR System Products, Services and Solutions
5.10.4 Voicent Communications Inc IVR System Revenue (US$ Million) & (2018-2023)
5.10.5 Voicent Communications Inc Recent Developments
5.11 Enghouse Systems Limited
5.11.1 Enghouse Systems Limited Profile
5.11.2 Enghouse Systems Limited Main Business
5.11.3 Enghouse Systems Limited IVR System Products, Services and Solutions
5.11.4 Enghouse Systems Limited IVR System Revenue (US$ Million) & (2018-2023)
5.11.5 Enghouse Systems Limited Recent Developments
6 North America
6.1 North America IVR System Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe IVR System Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific IVR System Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America IVR System Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa IVR System Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 IVR System Market Dynamics
11.1 IVR System Industry Trends
11.2 IVR System Market Drivers
11.3 IVR System Market Challenges
11.4 IVR System Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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