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Synopsis
A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.
The global Mobile CRM market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Mobile CRM in various end use industries.
The expanding demands from the BFSI, Government, Retail and Healthcare, are propelling Mobile CRM market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud segment is estimated at % CAGR for the next seven-year period.
North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Mobile CRM, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Mobile CRM market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Mobile CRM market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Mobile CRM sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Mobile CRM covered in this report include Salesforce.com, Zoho, IBM, Microsoft, Oracle, SAP SE, Sybase, Kony Solutions and Resco.net, etc.
The global Mobile CRM market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
- Salesforce.com
- Zoho
- IBM
- Microsoft
- Oracle
- SAP SE
- Sybase
- Kony Solutions
- Resco.net
- Software AG
- Repsly, Inc
Global Mobile CRM market, by region:
- North America (U.S., Canada, Mexico)
- Europe (Germany, France, UK, Italy, etc.)
- Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
- South America (Brazil, etc.)
- Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Mobile CRM market, Segment by Type:
- On-premise
- Cloud
Global Mobile CRM market, by Application
- BFSI
- Government
- Retail
- Healthcare
- Manufacturing
- Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Mobile CRM companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index
1 Market Overview of Mobile CRM
1.1 Mobile CRM Market Overview
1.1.1 Mobile CRM Product Scope
1.1.2 Mobile CRM Market Status and Outlook
1.2 Global Mobile CRM Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Mobile CRM Market Size by Region (2018-2029)
1.4 Global Mobile CRM Historic Market Size by Region (2018-2023)
1.5 Global Mobile CRM Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Mobile CRM Market Size (2018-2029)
1.6.1 North America Mobile CRM Market Size (2018-2029)
1.6.2 Europe Mobile CRM Market Size (2018-2029)
1.6.3 Asia-Pacific Mobile CRM Market Size (2018-2029)
1.6.4 Latin America Mobile CRM Market Size (2018-2029)
1.6.5 Middle East & Africa Mobile CRM Market Size (2018-2029)
2 Mobile CRM Market by Type
2.1 Introduction
2.1.1 On-premise
2.1.2 Cloud
2.2 Global Mobile CRM Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Mobile CRM Historic Market Size by Type (2018-2023)
2.2.2 Global Mobile CRM Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Mobile CRM Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Mobile CRM Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Mobile CRM Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Mobile CRM Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Mobile CRM Revenue Breakdown by Type (2018-2029)
3 Mobile CRM Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Government
3.1.3 Retail
3.1.4 Healthcare
3.1.5 Manufacturing
3.1.6 Other
3.2 Global Mobile CRM Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Mobile CRM Historic Market Size by Application (2018-2023)
3.2.2 Global Mobile CRM Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Mobile CRM Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Mobile CRM Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Mobile CRM Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Mobile CRM Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Mobile CRM Revenue Breakdown by Application (2018-2029)
4 Mobile CRM Competition Analysis by Players
4.1 Global Mobile CRM Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Mobile CRM as of 2022)
4.3 Date of Key Players Enter into Mobile CRM Market
4.4 Global Top Players Mobile CRM Headquarters and Area Served
4.5 Key Players Mobile CRM Product Solution and Service
4.6 Competitive Status
4.6.1 Mobile CRM Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Salesforce.com
5.1.1 Salesforce.com Profile
5.1.2 Salesforce.com Main Business
5.1.3 Salesforce.com Mobile CRM Products, Services and Solutions
5.1.4 Salesforce.com Mobile CRM Revenue (US$ Million) & (2018-2023)
5.1.5 Salesforce.com Recent Developments
5.2 Zoho
5.2.1 Zoho Profile
5.2.2 Zoho Main Business
5.2.3 Zoho Mobile CRM Products, Services and Solutions
5.2.4 Zoho Mobile CRM Revenue (US$ Million) & (2018-2023)
5.2.5 Zoho Recent Developments
5.3 IBM
5.3.1 IBM Profile
5.3.2 IBM Main Business
5.3.3 IBM Mobile CRM Products, Services and Solutions
5.3.4 IBM Mobile CRM Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Recent Developments
5.4 Microsoft
5.4.1 Microsoft Profile
5.4.2 Microsoft Main Business
5.4.3 Microsoft Mobile CRM Products, Services and Solutions
5.4.4 Microsoft Mobile CRM Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Recent Developments
5.5 Oracle
5.5.1 Oracle Profile
5.5.2 Oracle Main Business
5.5.3 Oracle Mobile CRM Products, Services and Solutions
5.5.4 Oracle Mobile CRM Revenue (US$ Million) & (2018-2023)
5.5.5 Oracle Recent Developments
5.6 SAP SE
5.6.1 SAP SE Profile
5.6.2 SAP SE Main Business
5.6.3 SAP SE Mobile CRM Products, Services and Solutions
5.6.4 SAP SE Mobile CRM Revenue (US$ Million) & (2018-2023)
5.6.5 SAP SE Recent Developments
5.7 Sybase
5.7.1 Sybase Profile
5.7.2 Sybase Main Business
5.7.3 Sybase Mobile CRM Products, Services and Solutions
5.7.4 Sybase Mobile CRM Revenue (US$ Million) & (2018-2023)
5.7.5 Sybase Recent Developments
5.8 Kony Solutions
5.8.1 Kony Solutions Profile
5.8.2 Kony Solutions Main Business
5.8.3 Kony Solutions Mobile CRM Products, Services and Solutions
5.8.4 Kony Solutions Mobile CRM Revenue (US$ Million) & (2018-2023)
5.8.5 Kony Solutions Recent Developments
5.9 Resco.net
5.9.1 Resco.net Profile
5.9.2 Resco.net Main Business
5.9.3 Resco.net Mobile CRM Products, Services and Solutions
5.9.4 Resco.net Mobile CRM Revenue (US$ Million) & (2018-2023)
5.9.5 Resco.net Recent Developments
5.10 Software AG
5.10.1 Software AG Profile
5.10.2 Software AG Main Business
5.10.3 Software AG Mobile CRM Products, Services and Solutions
5.10.4 Software AG Mobile CRM Revenue (US$ Million) & (2018-2023)
5.10.5 Software AG Recent Developments
5.11 Repsly, Inc
5.11.1 Repsly, Inc Profile
5.11.2 Repsly, Inc Main Business
5.11.3 Repsly, Inc Mobile CRM Products, Services and Solutions
5.11.4 Repsly, Inc Mobile CRM Revenue (US$ Million) & (2018-2023)
5.11.5 Repsly, Inc Recent Developments
6 North America
6.1 North America Mobile CRM Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Mobile CRM Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Mobile CRM Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Mobile CRM Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Mobile CRM Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Mobile CRM Market Dynamics
11.1 Mobile CRM Industry Trends
11.2 Mobile CRM Market Drivers
11.3 Mobile CRM Market Challenges
11.4 Mobile CRM Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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