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Mobile Customer Relationship Management-Global Market Insights and Sales Trends 2024
Synopsis
A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.
The global Mobile Customer Relationship Management market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Mobile Customer Relationship Management in various end use industries. The expanding demands from the BFSI, Government, Retail and Healthcare, are propelling Mobile Customer Relationship Management market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud segment is estimated at % CAGR for the next seven-year period.
North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Mobile Customer Relationship Management, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Mobile Customer Relationship Management market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Mobile Customer Relationship Management market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Mobile Customer Relationship Management sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Mobile Customer Relationship Management covered in this report include Salesforce.com, Zoho, IBM, Microsoft, Oracle, SAP SE, Sybase, Kony Solutions and Resco.net, etc.
The global Mobile Customer Relationship Management market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Salesforce.com
Zoho
IBM
Microsoft
Oracle
SAP SE
Sybase
Kony Solutions
Resco.net
Software AG
Repsly, Inc
Global Mobile Customer Relationship Management market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Mobile Customer Relationship Management market, Segment by Type:
On-premise
Cloud
Global Mobile Customer Relationship Management market, by Application
BFSI
Government
Retail
Healthcare
Manufacturing
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Mobile Customer Relationship Management companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.
The global Mobile Customer Relationship Management market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Mobile Customer Relationship Management in various end use industries. The expanding demands from the BFSI, Government, Retail and Healthcare, are propelling Mobile Customer Relationship Management market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud segment is estimated at % CAGR for the next seven-year period.
North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Mobile Customer Relationship Management, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Mobile Customer Relationship Management market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Mobile Customer Relationship Management market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Mobile Customer Relationship Management sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Mobile Customer Relationship Management covered in this report include Salesforce.com, Zoho, IBM, Microsoft, Oracle, SAP SE, Sybase, Kony Solutions and Resco.net, etc.
The global Mobile Customer Relationship Management market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Salesforce.com
Zoho
IBM
Microsoft
Oracle
SAP SE
Sybase
Kony Solutions
Resco.net
Software AG
Repsly, Inc
Global Mobile Customer Relationship Management market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Mobile Customer Relationship Management market, Segment by Type:
On-premise
Cloud
Global Mobile Customer Relationship Management market, by Application
BFSI
Government
Retail
Healthcare
Manufacturing
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Mobile Customer Relationship Management companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Mobile Customer Relationship Management
1.1 Mobile Customer Relationship Management Market Overview
1.1.1 Mobile Customer Relationship Management Product Scope
1.1.2 Mobile Customer Relationship Management Market Status and Outlook
1.2 Global Mobile Customer Relationship Management Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Mobile Customer Relationship Management Market Size by Region (2018-2029)
1.4 Global Mobile Customer Relationship Management Historic Market Size by Region (2018-2023)
1.5 Global Mobile Customer Relationship Management Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Mobile Customer Relationship Management Market Size (2018-2029)
1.6.1 North America Mobile Customer Relationship Management Market Size (2018-2029)
1.6.2 Europe Mobile Customer Relationship Management Market Size (2018-2029)
1.6.3 Asia-Pacific Mobile Customer Relationship Management Market Size (2018-2029)
1.6.4 Latin America Mobile Customer Relationship Management Market Size (2018-2029)
1.6.5 Middle East & Africa Mobile Customer Relationship Management Market Size (2018-2029)
2 Mobile Customer Relationship Management Market by Type
2.1 Introduction
2.1.1 On-premise
2.1.2 Cloud
2.2 Global Mobile Customer Relationship Management Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Mobile Customer Relationship Management Historic Market Size by Type (2018-2023)
2.2.2 Global Mobile Customer Relationship Management Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Mobile Customer Relationship Management Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Mobile Customer Relationship Management Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Mobile Customer Relationship Management Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Mobile Customer Relationship Management Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Mobile Customer Relationship Management Revenue Breakdown by Type (2018-2029)
3 Mobile Customer Relationship Management Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Government
3.1.3 Retail
3.1.4 Healthcare
3.1.5 Manufacturing
3.1.6 Other
3.2 Global Mobile Customer Relationship Management Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Mobile Customer Relationship Management Historic Market Size by Application (2018-2023)
3.2.2 Global Mobile Customer Relationship Management Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Mobile Customer Relationship Management Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Mobile Customer Relationship Management Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Mobile Customer Relationship Management Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Mobile Customer Relationship Management Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Mobile Customer Relationship Management Revenue Breakdown by Application (2018-2029)
4 Mobile Customer Relationship Management Competition Analysis by Players
4.1 Global Mobile Customer Relationship Management Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Mobile Customer Relationship Management as of 2022)
4.3 Date of Key Players Enter into Mobile Customer Relationship Management Market
4.4 Global Top Players Mobile Customer Relationship Management Headquarters and Area Served
4.5 Key Players Mobile Customer Relationship Management Product Solution and Service
4.6 Competitive Status
4.6.1 Mobile Customer Relationship Management Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Salesforce.com
5.1.1 Salesforce.com Profile
5.1.2 Salesforce.com Main Business
5.1.3 Salesforce.com Mobile Customer Relationship Management Products, Services and Solutions
5.1.4 Salesforce.com Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.1.5 Salesforce.com Recent Developments
5.2 Zoho
5.2.1 Zoho Profile
5.2.2 Zoho Main Business
5.2.3 Zoho Mobile Customer Relationship Management Products, Services and Solutions
5.2.4 Zoho Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.2.5 Zoho Recent Developments
5.3 IBM
5.3.1 IBM Profile
5.3.2 IBM Main Business
5.3.3 IBM Mobile Customer Relationship Management Products, Services and Solutions
5.3.4 IBM Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Recent Developments
5.4 Microsoft
5.4.1 Microsoft Profile
5.4.2 Microsoft Main Business
5.4.3 Microsoft Mobile Customer Relationship Management Products, Services and Solutions
5.4.4 Microsoft Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Recent Developments
5.5 Oracle
5.5.1 Oracle Profile
5.5.2 Oracle Main Business
5.5.3 Oracle Mobile Customer Relationship Management Products, Services and Solutions
5.5.4 Oracle Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.5.5 Oracle Recent Developments
5.6 SAP SE
5.6.1 SAP SE Profile
5.6.2 SAP SE Main Business
5.6.3 SAP SE Mobile Customer Relationship Management Products, Services and Solutions
5.6.4 SAP SE Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.6.5 SAP SE Recent Developments
5.7 Sybase
5.7.1 Sybase Profile
5.7.2 Sybase Main Business
5.7.3 Sybase Mobile Customer Relationship Management Products, Services and Solutions
5.7.4 Sybase Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.7.5 Sybase Recent Developments
5.8 Kony Solutions
5.8.1 Kony Solutions Profile
5.8.2 Kony Solutions Main Business
5.8.3 Kony Solutions Mobile Customer Relationship Management Products, Services and Solutions
5.8.4 Kony Solutions Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.8.5 Kony Solutions Recent Developments
5.9 Resco.net
5.9.1 Resco.net Profile
5.9.2 Resco.net Main Business
5.9.3 Resco.net Mobile Customer Relationship Management Products, Services and Solutions
5.9.4 Resco.net Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.9.5 Resco.net Recent Developments
5.10 Software AG
5.10.1 Software AG Profile
5.10.2 Software AG Main Business
5.10.3 Software AG Mobile Customer Relationship Management Products, Services and Solutions
5.10.4 Software AG Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.10.5 Software AG Recent Developments
5.11 Repsly, Inc
5.11.1 Repsly, Inc Profile
5.11.2 Repsly, Inc Main Business
5.11.3 Repsly, Inc Mobile Customer Relationship Management Products, Services and Solutions
5.11.4 Repsly, Inc Mobile Customer Relationship Management Revenue (US$ Million) & (2018-2023)
5.11.5 Repsly, Inc Recent Developments
6 North America
6.1 North America Mobile Customer Relationship Management Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Mobile Customer Relationship Management Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Mobile Customer Relationship Management Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Mobile Customer Relationship Management Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Mobile Customer Relationship Management Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Mobile Customer Relationship Management Market Dynamics
11.1 Mobile Customer Relationship Management Industry Trends
11.2 Mobile Customer Relationship Management Market Drivers
11.3 Mobile Customer Relationship Management Market Challenges
11.4 Mobile Customer Relationship Management Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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