The Market Reports
Call: +1-631-407-1315 / +91-750-729-1479
Email: sales@themarketreports.com
Online CRM Software-Global Market Insights and Sales Trends 2025
Synopsis
An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.
The global Online CRM Software market size is expected to reach US$ 78450 million by 2029, growing at a CAGR of 8.0% from 2023 to 2029. The market is mainly driven by the significant applications of Online CRM Software in various end use industries. The expanding demands from the Small Business and Enterprise Business (for large enterprises), are propelling Online CRM Software market. Strategic CRM, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Operational CRM segment is estimated at % CAGR for the next seven-year period.
Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Online CRM Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Online CRM Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Online CRM Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Online CRM Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Online CRM Software covered in this report include Oracle, SAP, Salesforce, Microsoft Dynamics, SugarCRM, Zoho, Hubspot, Act and Maximizer, etc.
The global Online CRM Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Oracle
SAP
Salesforce
Microsoft Dynamics
SugarCRM
Zoho
Hubspot
Act
Maximizer
Sage
Infusionsoft
Pipedrive
Apptivo
Salesboom
Base
Global Online CRM Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Online CRM Software market, Segment by Type:
Strategic CRM
Operational CRM
Analytical CRM
Collaborative CRM
Other Types
Global Online CRM Software market, by Application
Small Business
Enterprise Business (for large enterprises)
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Online CRM Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.
The global Online CRM Software market size is expected to reach US$ 78450 million by 2029, growing at a CAGR of 8.0% from 2023 to 2029. The market is mainly driven by the significant applications of Online CRM Software in various end use industries. The expanding demands from the Small Business and Enterprise Business (for large enterprises), are propelling Online CRM Software market. Strategic CRM, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Operational CRM segment is estimated at % CAGR for the next seven-year period.
Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Online CRM Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Online CRM Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Online CRM Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Online CRM Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Online CRM Software covered in this report include Oracle, SAP, Salesforce, Microsoft Dynamics, SugarCRM, Zoho, Hubspot, Act and Maximizer, etc.
The global Online CRM Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Oracle
SAP
Salesforce
Microsoft Dynamics
SugarCRM
Zoho
Hubspot
Act
Maximizer
Sage
Infusionsoft
Pipedrive
Apptivo
Salesboom
Base
Global Online CRM Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Online CRM Software market, Segment by Type:
Strategic CRM
Operational CRM
Analytical CRM
Collaborative CRM
Other Types
Global Online CRM Software market, by Application
Small Business
Enterprise Business (for large enterprises)
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Online CRM Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Online CRM Software
1.1 Online CRM Software Market Overview
1.1.1 Online CRM Software Product Scope
1.1.2 Online CRM Software Market Status and Outlook
1.2 Global Online CRM Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Online CRM Software Market Size by Region (2018-2029)
1.4 Global Online CRM Software Historic Market Size by Region (2018-2023)
1.5 Global Online CRM Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Online CRM Software Market Size (2018-2029)
1.6.1 North America Online CRM Software Market Size (2018-2029)
1.6.2 Europe Online CRM Software Market Size (2018-2029)
1.6.3 Asia-Pacific Online CRM Software Market Size (2018-2029)
1.6.4 Latin America Online CRM Software Market Size (2018-2029)
1.6.5 Middle East & Africa Online CRM Software Market Size (2018-2029)
2 Online CRM Software Market by Type
2.1 Introduction
2.1.1 Strategic CRM
2.1.2 Operational CRM
2.1.3 Analytical CRM
2.1.4 Collaborative CRM
2.1.5 Other Types
2.2 Global Online CRM Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Online CRM Software Historic Market Size by Type (2018-2023)
2.2.2 Global Online CRM Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Online CRM Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Online CRM Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Online CRM Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Online CRM Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Online CRM Software Revenue Breakdown by Type (2018-2029)
3 Online CRM Software Market Overview by Application
3.1 Introduction
3.1.1 Small Business
3.1.2 Enterprise Business (for large enterprises)
3.2 Global Online CRM Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Online CRM Software Historic Market Size by Application (2018-2023)
3.2.2 Global Online CRM Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Online CRM Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Online CRM Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Online CRM Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Online CRM Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Online CRM Software Revenue Breakdown by Application (2018-2029)
4 Online CRM Software Competition Analysis by Players
4.1 Global Online CRM Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Online CRM Software as of 2022)
4.3 Date of Key Players Enter into Online CRM Software Market
4.4 Global Top Players Online CRM Software Headquarters and Area Served
4.5 Key Players Online CRM Software Product Solution and Service
4.6 Competitive Status
4.6.1 Online CRM Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Oracle
5.1.1 Oracle Profile
5.1.2 Oracle Main Business
5.1.3 Oracle Online CRM Software Products, Services and Solutions
5.1.4 Oracle Online CRM Software Revenue (US$ Million) & (2018-2023)
5.1.5 Oracle Recent Developments
5.2 SAP
5.2.1 SAP Profile
5.2.2 SAP Main Business
5.2.3 SAP Online CRM Software Products, Services and Solutions
5.2.4 SAP Online CRM Software Revenue (US$ Million) & (2018-2023)
5.2.5 SAP Recent Developments
5.3 Salesforce
5.3.1 Salesforce Profile
5.3.2 Salesforce Main Business
5.3.3 Salesforce Online CRM Software Products, Services and Solutions
5.3.4 Salesforce Online CRM Software Revenue (US$ Million) & (2018-2023)
5.3.5 Microsoft Dynamics Recent Developments
5.4 Microsoft Dynamics
5.4.1 Microsoft Dynamics Profile
5.4.2 Microsoft Dynamics Main Business
5.4.3 Microsoft Dynamics Online CRM Software Products, Services and Solutions
5.4.4 Microsoft Dynamics Online CRM Software Revenue (US$ Million) & (2018-2023)
5.4.5 Microsoft Dynamics Recent Developments
5.5 SugarCRM
5.5.1 SugarCRM Profile
5.5.2 SugarCRM Main Business
5.5.3 SugarCRM Online CRM Software Products, Services and Solutions
5.5.4 SugarCRM Online CRM Software Revenue (US$ Million) & (2018-2023)
5.5.5 SugarCRM Recent Developments
5.6 Zoho
5.6.1 Zoho Profile
5.6.2 Zoho Main Business
5.6.3 Zoho Online CRM Software Products, Services and Solutions
5.6.4 Zoho Online CRM Software Revenue (US$ Million) & (2018-2023)
5.6.5 Zoho Recent Developments
5.7 Hubspot
5.7.1 Hubspot Profile
5.7.2 Hubspot Main Business
5.7.3 Hubspot Online CRM Software Products, Services and Solutions
5.7.4 Hubspot Online CRM Software Revenue (US$ Million) & (2018-2023)
5.7.5 Hubspot Recent Developments
5.8 Act
5.8.1 Act Profile
5.8.2 Act Main Business
5.8.3 Act Online CRM Software Products, Services and Solutions
5.8.4 Act Online CRM Software Revenue (US$ Million) & (2018-2023)
5.8.5 Act Recent Developments
5.9 Maximizer
5.9.1 Maximizer Profile
5.9.2 Maximizer Main Business
5.9.3 Maximizer Online CRM Software Products, Services and Solutions
5.9.4 Maximizer Online CRM Software Revenue (US$ Million) & (2018-2023)
5.9.5 Maximizer Recent Developments
5.10 Sage
5.10.1 Sage Profile
5.10.2 Sage Main Business
5.10.3 Sage Online CRM Software Products, Services and Solutions
5.10.4 Sage Online CRM Software Revenue (US$ Million) & (2018-2023)
5.10.5 Sage Recent Developments
5.11 Infusionsoft
5.11.1 Infusionsoft Profile
5.11.2 Infusionsoft Main Business
5.11.3 Infusionsoft Online CRM Software Products, Services and Solutions
5.11.4 Infusionsoft Online CRM Software Revenue (US$ Million) & (2018-2023)
5.11.5 Infusionsoft Recent Developments
5.12 Pipedrive
5.12.1 Pipedrive Profile
5.12.2 Pipedrive Main Business
5.12.3 Pipedrive Online CRM Software Products, Services and Solutions
5.12.4 Pipedrive Online CRM Software Revenue (US$ Million) & (2018-2023)
5.12.5 Pipedrive Recent Developments
5.13 Apptivo
5.13.1 Apptivo Profile
5.13.2 Apptivo Main Business
5.13.3 Apptivo Online CRM Software Products, Services and Solutions
5.13.4 Apptivo Online CRM Software Revenue (US$ Million) & (2018-2023)
5.13.5 Apptivo Recent Developments
5.14 Salesboom
5.14.1 Salesboom Profile
5.14.2 Salesboom Main Business
5.14.3 Salesboom Online CRM Software Products, Services and Solutions
5.14.4 Salesboom Online CRM Software Revenue (US$ Million) & (2018-2023)
5.14.5 Salesboom Recent Developments
5.15 Base
5.15.1 Base Profile
5.15.2 Base Main Business
5.15.3 Base Online CRM Software Products, Services and Solutions
5.15.4 Base Online CRM Software Revenue (US$ Million) & (2018-2023)
5.15.5 Base Recent Developments
6 North America
6.1 North America Online CRM Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Online CRM Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Online CRM Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Online CRM Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Online CRM Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Online CRM Software Market Dynamics
11.1 Online CRM Software Industry Trends
11.2 Online CRM Software Market Drivers
11.3 Online CRM Software Market Challenges
11.4 Online CRM Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
Why ‘The Market Reports’
In Business:
Pre Sales Support:
Post Sales Support:
Turn Around Time:
Clients Served:
Clients Assisted:
Client Types:
Payment:
- Accept global payments [Credit Card / PayPal / Wire Transfer]
- Accept local payments in South Korea, Germany, China and India [Can pay in local currency]
Latest IT & Electronics Market Reports
Payments Accepted From
Connect with us at
Complete Secure Website
