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Service Desk Software-Global Market Insights and Sales Trends 2024
Synopsis
Service desk software facilitates the delivery of customer support at various levels of an organization through multiple channels. Levels may start from the front desk for simple customer queries and could go up to supervisory or managerial levels for bigger problems.
The global Service Desk Software market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Service Desk Software in various end use industries. The expanding demands from the SMBs and Large Enterprises, are propelling Service Desk Software market. Cloud based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On Premise segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Service Desk Software market, driven by demand from China, the second largest economy with some signs of stabilising, the Service Desk Software market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Service Desk Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Service Desk Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Service Desk Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Service Desk Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Service Desk Software covered in this report include Samanage, Freshservice, ManageEngine ServiceDesk, JIRA Service Desk, Zendesk, Track-It!, BMC Remedy 9, Cherwell IT Service Management and Agiloft, etc.
The global Service Desk Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Samanage
Freshservice
ManageEngine ServiceDesk
JIRA Service Desk
Zendesk
Track-It!
BMC Remedy 9
Cherwell IT Service Management
Agiloft
Re:Desk
ServiceNow
GoToAssist
Spiceworks
EasyVista
Wolken
Global Service Desk Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Service Desk Software market, Segment by Type:
Cloud based
On Premise
Global Service Desk Software market, by Application
SMBs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Service Desk Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Service desk software facilitates the delivery of customer support at various levels of an organization through multiple channels. Levels may start from the front desk for simple customer queries and could go up to supervisory or managerial levels for bigger problems.
The global Service Desk Software market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Service Desk Software in various end use industries. The expanding demands from the SMBs and Large Enterprises, are propelling Service Desk Software market. Cloud based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On Premise segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Service Desk Software market, driven by demand from China, the second largest economy with some signs of stabilising, the Service Desk Software market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Service Desk Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Service Desk Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Service Desk Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Service Desk Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Service Desk Software covered in this report include Samanage, Freshservice, ManageEngine ServiceDesk, JIRA Service Desk, Zendesk, Track-It!, BMC Remedy 9, Cherwell IT Service Management and Agiloft, etc.
The global Service Desk Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Samanage
Freshservice
ManageEngine ServiceDesk
JIRA Service Desk
Zendesk
Track-It!
BMC Remedy 9
Cherwell IT Service Management
Agiloft
Re:Desk
ServiceNow
GoToAssist
Spiceworks
EasyVista
Wolken
Global Service Desk Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Service Desk Software market, Segment by Type:
Cloud based
On Premise
Global Service Desk Software market, by Application
SMBs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Service Desk Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Service Desk Software
1.1 Service Desk Software Market Overview
1.1.1 Service Desk Software Product Scope
1.1.2 Service Desk Software Market Status and Outlook
1.2 Global Service Desk Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Service Desk Software Market Size by Region (2018-2029)
1.4 Global Service Desk Software Historic Market Size by Region (2018-2023)
1.5 Global Service Desk Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Service Desk Software Market Size (2018-2029)
1.6.1 North America Service Desk Software Market Size (2018-2029)
1.6.2 Europe Service Desk Software Market Size (2018-2029)
1.6.3 Asia-Pacific Service Desk Software Market Size (2018-2029)
1.6.4 Latin America Service Desk Software Market Size (2018-2029)
1.6.5 Middle East & Africa Service Desk Software Market Size (2018-2029)
2 Service Desk Software Market by Type
2.1 Introduction
2.1.1 Cloud based
2.1.2 On Premise
2.2 Global Service Desk Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Service Desk Software Historic Market Size by Type (2018-2023)
2.2.2 Global Service Desk Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Service Desk Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Service Desk Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Service Desk Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Service Desk Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Service Desk Software Revenue Breakdown by Type (2018-2029)
3 Service Desk Software Market Overview by Application
3.1 Introduction
3.1.1 SMBs
3.1.2 Large Enterprises
3.2 Global Service Desk Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Service Desk Software Historic Market Size by Application (2018-2023)
3.2.2 Global Service Desk Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Service Desk Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Service Desk Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Service Desk Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Service Desk Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Service Desk Software Revenue Breakdown by Application (2018-2029)
4 Service Desk Software Competition Analysis by Players
4.1 Global Service Desk Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Service Desk Software as of 2022)
4.3 Date of Key Players Enter into Service Desk Software Market
4.4 Global Top Players Service Desk Software Headquarters and Area Served
4.5 Key Players Service Desk Software Product Solution and Service
4.6 Competitive Status
4.6.1 Service Desk Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Samanage
5.1.1 Samanage Profile
5.1.2 Samanage Main Business
5.1.3 Samanage Service Desk Software Products, Services and Solutions
5.1.4 Samanage Service Desk Software Revenue (US$ Million) & (2018-2023)
5.1.5 Samanage Recent Developments
5.2 Freshservice
5.2.1 Freshservice Profile
5.2.2 Freshservice Main Business
5.2.3 Freshservice Service Desk Software Products, Services and Solutions
5.2.4 Freshservice Service Desk Software Revenue (US$ Million) & (2018-2023)
5.2.5 Freshservice Recent Developments
5.3 ManageEngine ServiceDesk
5.3.1 ManageEngine ServiceDesk Profile
5.3.2 ManageEngine ServiceDesk Main Business
5.3.3 ManageEngine ServiceDesk Service Desk Software Products, Services and Solutions
5.3.4 ManageEngine ServiceDesk Service Desk Software Revenue (US$ Million) & (2018-2023)
5.3.5 JIRA Service Desk Recent Developments
5.4 JIRA Service Desk
5.4.1 JIRA Service Desk Profile
5.4.2 JIRA Service Desk Main Business
5.4.3 JIRA Service Desk Service Desk Software Products, Services and Solutions
5.4.4 JIRA Service Desk Service Desk Software Revenue (US$ Million) & (2018-2023)
5.4.5 JIRA Service Desk Recent Developments
5.5 Zendesk
5.5.1 Zendesk Profile
5.5.2 Zendesk Main Business
5.5.3 Zendesk Service Desk Software Products, Services and Solutions
5.5.4 Zendesk Service Desk Software Revenue (US$ Million) & (2018-2023)
5.5.5 Zendesk Recent Developments
5.6 Track-It!
5.6.1 Track-It! Profile
5.6.2 Track-It! Main Business
5.6.3 Track-It! Service Desk Software Products, Services and Solutions
5.6.4 Track-It! Service Desk Software Revenue (US$ Million) & (2018-2023)
5.6.5 Track-It! Recent Developments
5.7 BMC Remedy 9
5.7.1 BMC Remedy 9 Profile
5.7.2 BMC Remedy 9 Main Business
5.7.3 BMC Remedy 9 Service Desk Software Products, Services and Solutions
5.7.4 BMC Remedy 9 Service Desk Software Revenue (US$ Million) & (2018-2023)
5.7.5 BMC Remedy 9 Recent Developments
5.8 Cherwell IT Service Management
5.8.1 Cherwell IT Service Management Profile
5.8.2 Cherwell IT Service Management Main Business
5.8.3 Cherwell IT Service Management Service Desk Software Products, Services and Solutions
5.8.4 Cherwell IT Service Management Service Desk Software Revenue (US$ Million) & (2018-2023)
5.8.5 Cherwell IT Service Management Recent Developments
5.9 Agiloft
5.9.1 Agiloft Profile
5.9.2 Agiloft Main Business
5.9.3 Agiloft Service Desk Software Products, Services and Solutions
5.9.4 Agiloft Service Desk Software Revenue (US$ Million) & (2018-2023)
5.9.5 Agiloft Recent Developments
5.10 Re:Desk
5.10.1 Re:Desk Profile
5.10.2 Re:Desk Main Business
5.10.3 Re:Desk Service Desk Software Products, Services and Solutions
5.10.4 Re:Desk Service Desk Software Revenue (US$ Million) & (2018-2023)
5.10.5 Re:Desk Recent Developments
5.11 ServiceNow
5.11.1 ServiceNow Profile
5.11.2 ServiceNow Main Business
5.11.3 ServiceNow Service Desk Software Products, Services and Solutions
5.11.4 ServiceNow Service Desk Software Revenue (US$ Million) & (2018-2023)
5.11.5 ServiceNow Recent Developments
5.12 GoToAssist
5.12.1 GoToAssist Profile
5.12.2 GoToAssist Main Business
5.12.3 GoToAssist Service Desk Software Products, Services and Solutions
5.12.4 GoToAssist Service Desk Software Revenue (US$ Million) & (2018-2023)
5.12.5 GoToAssist Recent Developments
5.13 Spiceworks
5.13.1 Spiceworks Profile
5.13.2 Spiceworks Main Business
5.13.3 Spiceworks Service Desk Software Products, Services and Solutions
5.13.4 Spiceworks Service Desk Software Revenue (US$ Million) & (2018-2023)
5.13.5 Spiceworks Recent Developments
5.14 EasyVista
5.14.1 EasyVista Profile
5.14.2 EasyVista Main Business
5.14.3 EasyVista Service Desk Software Products, Services and Solutions
5.14.4 EasyVista Service Desk Software Revenue (US$ Million) & (2018-2023)
5.14.5 EasyVista Recent Developments
5.15 Wolken
5.15.1 Wolken Profile
5.15.2 Wolken Main Business
5.15.3 Wolken Service Desk Software Products, Services and Solutions
5.15.4 Wolken Service Desk Software Revenue (US$ Million) & (2018-2023)
5.15.5 Wolken Recent Developments
6 North America
6.1 North America Service Desk Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Service Desk Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Service Desk Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Service Desk Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Service Desk Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Service Desk Software Market Dynamics
11.1 Service Desk Software Industry Trends
11.2 Service Desk Software Market Drivers
11.3 Service Desk Software Market Challenges
11.4 Service Desk Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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