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Service Quality Management-Global Market Insights and Sales Trends 2024
Synopsis
This report mainly studies service quality management market. Service quality management is a measure of how products and services supplied by a company meets and surpasses consumer expectation.
The global Service Quality Management market size is expected to reach US$ 18570 million by 2029, growing at a CAGR of 10.3% from 2023 to 2029. The market is mainly driven by the significant applications of Service Quality Management in various end use industries. The expanding demands from the Small and Medium Enterprises and Large Enterprises, are propelling Service Quality Management market. Enterprise Feedback Management (EFM), one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Web analytics segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Service Quality Management market, driven by demand from China, the second largest economy with some signs of stabilising, the Service Quality Management market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Service Quality Management, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Service Quality Management market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Service Quality Management market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Service Quality Management sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Service Quality Management covered in this report include Adobe Systems, Amdocs, Alcate-Lucent, Cisco, Egain Corporation, Ericsson, HP, IBM and Oracle, etc.
The global Service Quality Management market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Adobe Systems
Amdocs
Alcate-Lucent
Cisco
Egain Corporation
Ericsson
HP
IBM
Oracle
Global Service Quality Management market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Service Quality Management market, Segment by Type:
Enterprise Feedback Management (EFM)
Web analytics
Text analytics
Speech analytics
Others
Global Service Quality Management market, by Application
Small and Medium Enterprises
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Service Quality Management companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
This report mainly studies service quality management market. Service quality management is a measure of how products and services supplied by a company meets and surpasses consumer expectation.
The global Service Quality Management market size is expected to reach US$ 18570 million by 2029, growing at a CAGR of 10.3% from 2023 to 2029. The market is mainly driven by the significant applications of Service Quality Management in various end use industries. The expanding demands from the Small and Medium Enterprises and Large Enterprises, are propelling Service Quality Management market. Enterprise Feedback Management (EFM), one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Web analytics segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Service Quality Management market, driven by demand from China, the second largest economy with some signs of stabilising, the Service Quality Management market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Service Quality Management, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Service Quality Management market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Service Quality Management market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Service Quality Management sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Service Quality Management covered in this report include Adobe Systems, Amdocs, Alcate-Lucent, Cisco, Egain Corporation, Ericsson, HP, IBM and Oracle, etc.
The global Service Quality Management market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Adobe Systems
Amdocs
Alcate-Lucent
Cisco
Egain Corporation
Ericsson
HP
IBM
Oracle
Global Service Quality Management market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Service Quality Management market, Segment by Type:
Enterprise Feedback Management (EFM)
Web analytics
Text analytics
Speech analytics
Others
Global Service Quality Management market, by Application
Small and Medium Enterprises
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Service Quality Management companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Service Quality Management
1.1 Service Quality Management Market Overview
1.1.1 Service Quality Management Product Scope
1.1.2 Service Quality Management Market Status and Outlook
1.2 Global Service Quality Management Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Service Quality Management Market Size by Region (2018-2029)
1.4 Global Service Quality Management Historic Market Size by Region (2018-2023)
1.5 Global Service Quality Management Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Service Quality Management Market Size (2018-2029)
1.6.1 North America Service Quality Management Market Size (2018-2029)
1.6.2 Europe Service Quality Management Market Size (2018-2029)
1.6.3 Asia-Pacific Service Quality Management Market Size (2018-2029)
1.6.4 Latin America Service Quality Management Market Size (2018-2029)
1.6.5 Middle East & Africa Service Quality Management Market Size (2018-2029)
2 Service Quality Management Market by Type
2.1 Introduction
2.1.1 Enterprise Feedback Management (EFM)
2.1.2 Web analytics
2.1.3 Text analytics
2.1.4 Speech analytics
2.1.5 Others
2.2 Global Service Quality Management Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Service Quality Management Historic Market Size by Type (2018-2023)
2.2.2 Global Service Quality Management Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Service Quality Management Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Service Quality Management Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Service Quality Management Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Service Quality Management Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Service Quality Management Revenue Breakdown by Type (2018-2029)
3 Service Quality Management Market Overview by Application
3.1 Introduction
3.1.1 Small and Medium Enterprises
3.1.2 Large Enterprises
3.2 Global Service Quality Management Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Service Quality Management Historic Market Size by Application (2018-2023)
3.2.2 Global Service Quality Management Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Service Quality Management Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Service Quality Management Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Service Quality Management Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Service Quality Management Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Service Quality Management Revenue Breakdown by Application (2018-2029)
4 Service Quality Management Competition Analysis by Players
4.1 Global Service Quality Management Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Service Quality Management as of 2022)
4.3 Date of Key Players Enter into Service Quality Management Market
4.4 Global Top Players Service Quality Management Headquarters and Area Served
4.5 Key Players Service Quality Management Product Solution and Service
4.6 Competitive Status
4.6.1 Service Quality Management Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Adobe Systems
5.1.1 Adobe Systems Profile
5.1.2 Adobe Systems Main Business
5.1.3 Adobe Systems Service Quality Management Products, Services and Solutions
5.1.4 Adobe Systems Service Quality Management Revenue (US$ Million) & (2018-2023)
5.1.5 Adobe Systems Recent Developments
5.2 Amdocs
5.2.1 Amdocs Profile
5.2.2 Amdocs Main Business
5.2.3 Amdocs Service Quality Management Products, Services and Solutions
5.2.4 Amdocs Service Quality Management Revenue (US$ Million) & (2018-2023)
5.2.5 Amdocs Recent Developments
5.3 Alcate-Lucent
5.3.1 Alcate-Lucent Profile
5.3.2 Alcate-Lucent Main Business
5.3.3 Alcate-Lucent Service Quality Management Products, Services and Solutions
5.3.4 Alcate-Lucent Service Quality Management Revenue (US$ Million) & (2018-2023)
5.3.5 Cisco Recent Developments
5.4 Cisco
5.4.1 Cisco Profile
5.4.2 Cisco Main Business
5.4.3 Cisco Service Quality Management Products, Services and Solutions
5.4.4 Cisco Service Quality Management Revenue (US$ Million) & (2018-2023)
5.4.5 Cisco Recent Developments
5.5 Egain Corporation
5.5.1 Egain Corporation Profile
5.5.2 Egain Corporation Main Business
5.5.3 Egain Corporation Service Quality Management Products, Services and Solutions
5.5.4 Egain Corporation Service Quality Management Revenue (US$ Million) & (2018-2023)
5.5.5 Egain Corporation Recent Developments
5.6 Ericsson
5.6.1 Ericsson Profile
5.6.2 Ericsson Main Business
5.6.3 Ericsson Service Quality Management Products, Services and Solutions
5.6.4 Ericsson Service Quality Management Revenue (US$ Million) & (2018-2023)
5.6.5 Ericsson Recent Developments
5.7 HP
5.7.1 HP Profile
5.7.2 HP Main Business
5.7.3 HP Service Quality Management Products, Services and Solutions
5.7.4 HP Service Quality Management Revenue (US$ Million) & (2018-2023)
5.7.5 HP Recent Developments
5.8 IBM
5.8.1 IBM Profile
5.8.2 IBM Main Business
5.8.3 IBM Service Quality Management Products, Services and Solutions
5.8.4 IBM Service Quality Management Revenue (US$ Million) & (2018-2023)
5.8.5 IBM Recent Developments
5.9 Oracle
5.9.1 Oracle Profile
5.9.2 Oracle Main Business
5.9.3 Oracle Service Quality Management Products, Services and Solutions
5.9.4 Oracle Service Quality Management Revenue (US$ Million) & (2018-2023)
5.9.5 Oracle Recent Developments
6 North America
6.1 North America Service Quality Management Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Service Quality Management Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Service Quality Management Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Service Quality Management Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Service Quality Management Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Service Quality Management Market Dynamics
11.1 Service Quality Management Industry Trends
11.2 Service Quality Management Market Drivers
11.3 Service Quality Management Market Challenges
11.4 Service Quality Management Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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