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Speech Based Interactive Voice Response Software-Global Market Insights and Sales Trends 2024
Synopsis
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
The global Speech Based Interactive Voice Response Software market size is expected to reach US$ 4522 million by 2029, growing at a CAGR of 12.1% from 2023 to 2029. The market is mainly driven by the significant applications of Speech Based Interactive Voice Response Software in various end use industries. The expanding demands from the Large Enterprise, Medium Enterprise and Small Enterprise,, are propelling Speech Based Interactive Voice Response Software market. Cloud-based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On Premise segment is estimated at % CAGR for the next seven-year period.
Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Speech Based Interactive Voice Response Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Speech Based Interactive Voice Response Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Speech Based Interactive Voice Response Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Speech Based Interactive Voice Response Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Speech Based Interactive Voice Response Software covered in this report include 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US) and Verizon Communications Inc. (US), etc.
The global Speech Based Interactive Voice Response Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
Global Speech Based Interactive Voice Response Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Speech Based Interactive Voice Response Software market, Segment by Type:
Cloud-based
On Premise
Global Speech Based Interactive Voice Response Software market, by Application
Large Enterprise
Medium Enterprise
Small Enterprise
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Speech Based Interactive Voice Response Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
The global Speech Based Interactive Voice Response Software market size is expected to reach US$ 4522 million by 2029, growing at a CAGR of 12.1% from 2023 to 2029. The market is mainly driven by the significant applications of Speech Based Interactive Voice Response Software in various end use industries. The expanding demands from the Large Enterprise, Medium Enterprise and Small Enterprise,, are propelling Speech Based Interactive Voice Response Software market. Cloud-based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On Premise segment is estimated at % CAGR for the next seven-year period.
Global Speech Based Interactive Voice Response Software key players include Nuance, Convergys, Cisco, West Corporatio, etc. Global top four manufacturers hold a share about 40%. North America is the largest market, with a share over 35%.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Speech Based Interactive Voice Response Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Speech Based Interactive Voice Response Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Speech Based Interactive Voice Response Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Speech Based Interactive Voice Response Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Speech Based Interactive Voice Response Software covered in this report include 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), Connect First (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US) and Verizon Communications Inc. (US), etc.
The global Speech Based Interactive Voice Response Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
Global Speech Based Interactive Voice Response Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Speech Based Interactive Voice Response Software market, Segment by Type:
Cloud-based
On Premise
Global Speech Based Interactive Voice Response Software market, by Application
Large Enterprise
Medium Enterprise
Small Enterprise
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Speech Based Interactive Voice Response Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Speech Based Interactive Voice Response Software
1.1 Speech Based Interactive Voice Response Software Market Overview
1.1.1 Speech Based Interactive Voice Response Software Product Scope
1.1.2 Speech Based Interactive Voice Response Software Market Status and Outlook
1.2 Global Speech Based Interactive Voice Response Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Speech Based Interactive Voice Response Software Market Size by Region (2018-2029)
1.4 Global Speech Based Interactive Voice Response Software Historic Market Size by Region (2018-2023)
1.5 Global Speech Based Interactive Voice Response Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Speech Based Interactive Voice Response Software Market Size (2018-2029)
1.6.1 North America Speech Based Interactive Voice Response Software Market Size (2018-2029)
1.6.2 Europe Speech Based Interactive Voice Response Software Market Size (2018-2029)
1.6.3 Asia-Pacific Speech Based Interactive Voice Response Software Market Size (2018-2029)
1.6.4 Latin America Speech Based Interactive Voice Response Software Market Size (2018-2029)
1.6.5 Middle East & Africa Speech Based Interactive Voice Response Software Market Size (2018-2029)
2 Speech Based Interactive Voice Response Software Market by Type
2.1 Introduction
2.1.1 Cloud-based
2.1.2 On Premise
2.2 Global Speech Based Interactive Voice Response Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Type (2018-2023)
2.2.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Speech Based Interactive Voice Response Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Speech Based Interactive Voice Response Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Speech Based Interactive Voice Response Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Speech Based Interactive Voice Response Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Speech Based Interactive Voice Response Software Revenue Breakdown by Type (2018-2029)
3 Speech Based Interactive Voice Response Software Market Overview by Application
3.1 Introduction
3.1.1 Large Enterprise
3.1.2 Medium Enterprise
3.1.3 Small Enterprise
3.2 Global Speech Based Interactive Voice Response Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Speech Based Interactive Voice Response Software Historic Market Size by Application (2018-2023)
3.2.2 Global Speech Based Interactive Voice Response Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Speech Based Interactive Voice Response Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Speech Based Interactive Voice Response Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Speech Based Interactive Voice Response Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Speech Based Interactive Voice Response Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Speech Based Interactive Voice Response Software Revenue Breakdown by Application (2018-2029)
4 Speech Based Interactive Voice Response Software Competition Analysis by Players
4.1 Global Speech Based Interactive Voice Response Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Speech Based Interactive Voice Response Software as of 2022)
4.3 Date of Key Players Enter into Speech Based Interactive Voice Response Software Market
4.4 Global Top Players Speech Based Interactive Voice Response Software Headquarters and Area Served
4.5 Key Players Speech Based Interactive Voice Response Software Product Solution and Service
4.6 Competitive Status
4.6.1 Speech Based Interactive Voice Response Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 8X8, Inc. (US)
5.1.1 8X8, Inc. (US) Profile
5.1.2 8X8, Inc. (US) Main Business
5.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.1.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.1.5 8X8, Inc. (US) Recent Developments
5.2 Nuance Communications, Inc. (US)
5.2.1 Nuance Communications, Inc. (US) Profile
5.2.2 Nuance Communications, Inc. (US) Main Business
5.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.2.4 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.2.5 Nuance Communications, Inc. (US) Recent Developments
5.3 Convergys Corporation (US)
5.3.1 Convergys Corporation (US) Profile
5.3.2 Convergys Corporation (US) Main Business
5.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.3.4 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.3.5 Avaya Inc. (US) Recent Developments
5.4 Avaya Inc. (US)
5.4.1 Avaya Inc. (US) Profile
5.4.2 Avaya Inc. (US) Main Business
5.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.4.4 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.4.5 Avaya Inc. (US) Recent Developments
5.5 Cisco Systems, Inc. (US)
5.5.1 Cisco Systems, Inc. (US) Profile
5.5.2 Cisco Systems, Inc. (US) Main Business
5.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.5.4 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.5.5 Cisco Systems, Inc. (US) Recent Developments
5.6 Connect First (US)
5.6.1 Connect First (US) Profile
5.6.2 Connect First (US) Main Business
5.6.3 Connect First (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.6.4 Connect First (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.6.5 Connect First (US) Recent Developments
5.7 West Corporation (US)
5.7.1 West Corporation (US) Profile
5.7.2 West Corporation (US) Main Business
5.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.7.4 West Corporation (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.7.5 West Corporation (US) Recent Developments
5.8 Genesys Telecommunication Laboratories, Inc. (US)
5.8.1 Genesys Telecommunication Laboratories, Inc. (US) Profile
5.8.2 Genesys Telecommunication Laboratories, Inc. (US) Main Business
5.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.8.4 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Developments
5.9 Verizon Communications Inc. (US)
5.9.1 Verizon Communications Inc. (US) Profile
5.9.2 Verizon Communications Inc. (US) Main Business
5.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.9.4 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.9.5 Verizon Communications Inc. (US) Recent Developments
5.10 IVR Lab (US)
5.10.1 IVR Lab (US) Profile
5.10.2 IVR Lab (US) Main Business
5.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.10.4 IVR Lab (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.10.5 IVR Lab (US) Recent Developments
5.11 Aspect Software Parent Inc. (US)
5.11.1 Aspect Software Parent Inc. (US) Profile
5.11.2 Aspect Software Parent Inc. (US) Main Business
5.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.11.4 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.11.5 Aspect Software Parent Inc. (US) Recent Developments
5.12 24/7 Customer, Inc. (US)
5.12.1 24/7 Customer, Inc. (US) Profile
5.12.2 24/7 Customer, Inc. (US) Main Business
5.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.12.4 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.12.5 24/7 Customer, Inc. (US) Recent Developments
5.13 InContact Inc. (US)
5.13.1 InContact Inc. (US) Profile
5.13.2 InContact Inc. (US) Main Business
5.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.13.4 InContact Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.13.5 InContact Inc. (US) Recent Developments
5.14 NewVoiceMedia (UK)
5.14.1 NewVoiceMedia (UK) Profile
5.14.2 NewVoiceMedia (UK) Main Business
5.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.14.4 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.14.5 NewVoiceMedia (UK) Recent Developments
5.15 Five9, Inc. (US)
5.15.1 Five9, Inc. (US) Profile
5.15.2 Five9, Inc. (US) Main Business
5.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Products, Services and Solutions
5.15.4 Five9, Inc. (US) Speech Based Interactive Voice Response Software Revenue (US$ Million) & (2018-2023)
5.15.5 Five9, Inc. (US) Recent Developments
6 North America
6.1 North America Speech Based Interactive Voice Response Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Speech Based Interactive Voice Response Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Speech Based Interactive Voice Response Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Speech Based Interactive Voice Response Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Speech Based Interactive Voice Response Software Market Dynamics
11.1 Speech Based Interactive Voice Response Software Industry Trends
11.2 Speech Based Interactive Voice Response Software Market Drivers
11.3 Speech Based Interactive Voice Response Software Market Challenges
11.4 Speech Based Interactive Voice Response Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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