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Technical Support Outsourcing-Global Market Insights and Sales Trends 2025
Synopsis
Technical support outsourcing provides technical support services across various ‘business to business’ and ‘business to customer’ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.
The global Technical Support Outsourcing market size is expected to reach US$ 64370 million by 2029, growing at a CAGR of 5.3% from 2023 to 2029. The market is mainly driven by the significant applications of Technical Support Outsourcing in various end use industries. The expanding demands from the Information Technology, Finance, Human Capital and Production & Manufacturing, are propelling Technical Support Outsourcing market. Pre-Sales Support Service, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Post-Sale Support Service segment is estimated at % CAGR for the next seven-year period.
The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Technical Support Outsourcing, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Technical Support Outsourcing market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Technical Support Outsourcing market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Technical Support Outsourcing sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Technical Support Outsourcing covered in this report include Accenture, Collabera, Genpact, HCL Technologies and Infosys, etc.
The global Technical Support Outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Accenture
Collabera
Genpact
HCL Technologies
Infosys
Global Technical Support Outsourcing market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Technical Support Outsourcing market, Segment by Type:
Pre-Sales Support Service
Post-Sale Support Service
Managed Technical Support Service
Enterprise Technical Helpdesk Services
Global Technical Support Outsourcing market, by Application
Information Technology
Finance
Human Capital
Production & Manufacturing
Telecommunication
Automotive
Energy & Utilities
Education
Media & Entertainment
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Technical Support Outsourcing companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Technical support outsourcing provides technical support services across various ‘business to business’ and ‘business to customer’ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.
The global Technical Support Outsourcing market size is expected to reach US$ 64370 million by 2029, growing at a CAGR of 5.3% from 2023 to 2029. The market is mainly driven by the significant applications of Technical Support Outsourcing in various end use industries. The expanding demands from the Information Technology, Finance, Human Capital and Production & Manufacturing, are propelling Technical Support Outsourcing market. Pre-Sales Support Service, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Post-Sale Support Service segment is estimated at % CAGR for the next seven-year period.
The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Technical Support Outsourcing, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Technical Support Outsourcing market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Technical Support Outsourcing market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Technical Support Outsourcing sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Technical Support Outsourcing covered in this report include Accenture, Collabera, Genpact, HCL Technologies and Infosys, etc.
The global Technical Support Outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Accenture
Collabera
Genpact
HCL Technologies
Infosys
Global Technical Support Outsourcing market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Technical Support Outsourcing market, Segment by Type:
Pre-Sales Support Service
Post-Sale Support Service
Managed Technical Support Service
Enterprise Technical Helpdesk Services
Global Technical Support Outsourcing market, by Application
Information Technology
Finance
Human Capital
Production & Manufacturing
Telecommunication
Automotive
Energy & Utilities
Education
Media & Entertainment
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Technical Support Outsourcing companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Technical Support Outsourcing
1.1 Technical Support Outsourcing Market Overview
1.1.1 Technical Support Outsourcing Product Scope
1.1.2 Technical Support Outsourcing Market Status and Outlook
1.2 Global Technical Support Outsourcing Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Technical Support Outsourcing Market Size by Region (2018-2029)
1.4 Global Technical Support Outsourcing Historic Market Size by Region (2018-2023)
1.5 Global Technical Support Outsourcing Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Technical Support Outsourcing Market Size (2018-2029)
1.6.1 North America Technical Support Outsourcing Market Size (2018-2029)
1.6.2 Europe Technical Support Outsourcing Market Size (2018-2029)
1.6.3 Asia-Pacific Technical Support Outsourcing Market Size (2018-2029)
1.6.4 Latin America Technical Support Outsourcing Market Size (2018-2029)
1.6.5 Middle East & Africa Technical Support Outsourcing Market Size (2018-2029)
2 Technical Support Outsourcing Market by Type
2.1 Introduction
2.1.1 Pre-Sales Support Service
2.1.2 Post-Sale Support Service
2.1.3 Managed Technical Support Service
2.1.4 Enterprise Technical Helpdesk Services
2.2 Global Technical Support Outsourcing Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Technical Support Outsourcing Historic Market Size by Type (2018-2023)
2.2.2 Global Technical Support Outsourcing Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Technical Support Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Technical Support Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Technical Support Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Technical Support Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Technical Support Outsourcing Revenue Breakdown by Type (2018-2029)
3 Technical Support Outsourcing Market Overview by Application
3.1 Introduction
3.1.1 Information Technology
3.1.2 Finance
3.1.3 Human Capital
3.1.4 Production & Manufacturing
3.1.5 Telecommunication
3.1.6 Automotive
3.1.7 Energy & Utilities
3.1.8 Education
3.1.9 Media & Entertainment
3.2 Global Technical Support Outsourcing Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Technical Support Outsourcing Historic Market Size by Application (2018-2023)
3.2.2 Global Technical Support Outsourcing Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Technical Support Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Technical Support Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Technical Support Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Technical Support Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Technical Support Outsourcing Revenue Breakdown by Application (2018-2029)
4 Technical Support Outsourcing Competition Analysis by Players
4.1 Global Technical Support Outsourcing Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Technical Support Outsourcing as of 2022)
4.3 Date of Key Players Enter into Technical Support Outsourcing Market
4.4 Global Top Players Technical Support Outsourcing Headquarters and Area Served
4.5 Key Players Technical Support Outsourcing Product Solution and Service
4.6 Competitive Status
4.6.1 Technical Support Outsourcing Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Accenture
5.1.1 Accenture Profile
5.1.2 Accenture Main Business
5.1.3 Accenture Technical Support Outsourcing Products, Services and Solutions
5.1.4 Accenture Technical Support Outsourcing Revenue (US$ Million) & (2018-2023)
5.1.5 Accenture Recent Developments
5.2 Collabera
5.2.1 Collabera Profile
5.2.2 Collabera Main Business
5.2.3 Collabera Technical Support Outsourcing Products, Services and Solutions
5.2.4 Collabera Technical Support Outsourcing Revenue (US$ Million) & (2018-2023)
5.2.5 Collabera Recent Developments
5.3 Genpact
5.3.1 Genpact Profile
5.3.2 Genpact Main Business
5.3.3 Genpact Technical Support Outsourcing Products, Services and Solutions
5.3.4 Genpact Technical Support Outsourcing Revenue (US$ Million) & (2018-2023)
5.3.5 HCL Technologies Recent Developments
5.4 HCL Technologies
5.4.1 HCL Technologies Profile
5.4.2 HCL Technologies Main Business
5.4.3 HCL Technologies Technical Support Outsourcing Products, Services and Solutions
5.4.4 HCL Technologies Technical Support Outsourcing Revenue (US$ Million) & (2018-2023)
5.4.5 HCL Technologies Recent Developments
5.5 Infosys
5.5.1 Infosys Profile
5.5.2 Infosys Main Business
5.5.3 Infosys Technical Support Outsourcing Products, Services and Solutions
5.5.4 Infosys Technical Support Outsourcing Revenue (US$ Million) & (2018-2023)
5.5.5 Infosys Recent Developments
6 North America
6.1 North America Technical Support Outsourcing Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Technical Support Outsourcing Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Technical Support Outsourcing Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Technical Support Outsourcing Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Technical Support Outsourcing Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Technical Support Outsourcing Market Dynamics
11.1 Technical Support Outsourcing Industry Trends
11.2 Technical Support Outsourcing Market Drivers
11.3 Technical Support Outsourcing Market Challenges
11.4 Technical Support Outsourcing Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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